**2500003s**job posting** feb 17, 2025, 5:01:42 am | **primary location** bogota - bog | **unposting date** mar 3, 2025, 5:59:00 pm **description** we are recruiting for an airport service manager based in our new station bogota, colombia. the airport services manager has the oversight of both the operations and administrative responsibilities at station level. the role ensures that the operations runs smoothly and cost effectively whilst conforming to safety and security requirements. essential to this role is ensuring that customers are provided with the qatar airways 5 star service promise, thus creating a competitive advantage for qatar airways in all ground products and services. key responsibilities include the following: - implements ground services strategy at the station level and provides insights into customer demands and operational constraints. - maintains station’s target and addresses any customer related issues and/or challenges. - maintains high standard to enhance the customer experience. - evaluates and propose cost effective measures to reduce unit cost and enhance customer service delivery. - managing the day-to-day operations of the station and acting as liaison between airport service providers, government agencies & authorities and qr senior management. - responsible for the station’s operations, safety and security, business and contingency plans, emergency and accidents response. - ensures that the overall airport operations meet qr’s standard, policies and procedure and conforms to aviation regulatory requirements. - supports in th...
**2500003u**job posting** feb 17, 2025, 4:58:55 am | **primary location** bogota - bog | **unposting date** mar 3, 2025, 5:59:00 pm **description** we have an exciting opportunity to join our team as an airport services duty supervisor. this role will be based at our new station in bogota, colombia. reporting directly to the airport services manager, you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service qatar airways is renowned for. you will also be required to support the airport services manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges. key accountabilities include: - facilitate ramp handling in liaison with all airport staff to expedite departures - supervise the airport team to ensure on-time flight closure and working towards overall on-time performance - plan efficient duty allocations of manpower during duty periods for customer service agents and provide support to the airport services manager in case of flight disruptions, mis-connections and other passenger related disruptions - provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback - generate various reports and always keep the workplace neat and tidy as well as offering support to the airport services manager in implementation of training and remaining sensitive in varying difficult situations at all times - manage and train the...
**2500003t**job posting** feb 17, 2025, 4:59:50 am | **primary location** bogota - bog | **unposting date** mar 3, 2025, 5:59:00 pm **description** we are pleased to announce an incredible exciting opportunity as airport services duty officer based in our new station in bogota colombia in this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. you will achieve optimum customer satisfaction and on-time departure of flights. you will also have overall control of the shift as a direct representative of the airport services manager. you will also ensure punctuality and safety of all qatar airways operations. specific accountabilities include: - ensuring that passenger and aircraft handling practices conform to the safety and security standards - ensuring that all qr aircraft handling standards are met on a shift basis - managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline - ensuring proper allocation of manpower and resources in the airport operations - completing checks to ensure adequate standards are maintained - resolving customer problems and complaints while on duty and working with all departments including customer relations to provide resolutions for complaint handling - facilitating ramp handling activities in liaison with gha, caterers, fueling, maintenance, cargo, and crew to expedite departure **qualifications** **qualifications - external** - relevant experien...
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