Job title: client success location: remote (global) company: pro coffee gear pro coffee gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a dedicated and proactive client success lead to join our team. this remote role is integral to our company's growth and client satisfaction, involving various business-critical functions. responsibilities: sales enablement: as a client success lead, you'll facilitate email and text communications for our consultative sales process, including draft emails and shopify checkouts. your role will also extend to managing 3rd party sales channels and social channels.quote and invoice creation: generate quotes and invoices for customers through shopify, quickbooks, and other sales channels, ensuring accuracy and timely delivery.client success: you'll handle queries from clients about their equipment, coordinating professional installation, and addressing any operational issues. this role will require you to work closely with our aftersales lead to ensure top-tier client service.shipping, damage & returns management: oversee shipping logistics and coordinate claims related to damages and returns. you'll manage communication with our clients about these issues and ensure appropriate actions are taken promptly.aftersales orders: post-purchase, you'll assist clients with subsequent orders of related items such as parts, filters, and accessories. this will involve some research and coordination for items not listed on our website.process improvement: with a unique view of recurring activities, you'll be a...
Job title: client success location: remote (global) company: pro coffee gear pro coffee gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a dedicated and proactive client success lead to join our team. this remote role is integral to our company's growth and client satisfaction, involving various business-critical functions. responsibilities: sales enablement: as a client success lead, you'll facilitate email and text communications for our consultative sales process, including draft emails and shopify checkouts. your role will also extend to managing 3rd party sales channels and social channels. quote and invoice creation: generate quotes and invoices for customers through shopify, quickbooks, and other sales channels, ensuring accuracy and timely delivery. client success: you'll handle queries from clients about their equipment, coordinating professional installation, and addressing any operational issues. this role will require you to work closely with our aftersales lead to ensure top-tier client service. shipping, damage & returns management: oversee shipping logistics and coordinate claims related to damages and returns. you'll manage communication with our clients about these issues and ensure appropriate actions are taken promptly. aftersales orders: post-purchase, you'll assist clients with subsequent orders of related items such as parts, filters, and accessories. this will involve some research and coordination for items not listed on our website. process improvement: with a unique view of recurring activities, you'll be ab...
Job title : client success location : remote (global) company : pro coffee gear pro coffee gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a dedicated and proactive client success lead to join our team. this remote role is integral to our company's growth and client satisfaction, involving various business-critical functions. responsibilities : - sales enablement : as a client success lead, you'll facilitate email and text communications for our consultative sales process, including draft emails and shopify checkouts. your role will also extend to managing 3rd party sales channels and social channels. - quote and invoice creation : generate quotes and invoices for customers through shopify, quickbooks, and other sales channels, ensuring accuracy and timely delivery. - client success : you'll handle queries from clients about their equipment, coordinating professional installation, and addressing any operational issues. this role will require you to work closely with our aftersales lead to ensure top-tier client service. - shipping, damage & returns management : oversee shipping logistics and coordinate claims related to damages and returns. you'll manage communication with our clients about these issues and ensure appropriate actions are taken promptly. - aftersales orders : post-purchase, you'll assist clients with subsequent orders of related items such as parts, filters, and accessories. this will involve some research and coordination for items not listed on our website. - process improvement : with a unique view of recurri...
Job title: client success location: remote (global) company: pro coffee gear pro coffee gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a dedicated and proactive client success lead to join our team. this remote role is integral to our company's growth and client satisfaction, involving various business-critical functions. responsibilities: - sales enablement: as a client success lead, you'll facilitate email and text communications for our consultative sales process, including draft emails and shopify checkouts. your role will also extend to managing 3rd party sales channels and social channels. - quote and invoice creation: generate quotes and invoices for customers through shopify, quickbooks, and other sales channels, ensuring accuracy and timely delivery. - client success: you'll handle queries from clients about their equipment, coordinating professional installation, and addressing any operational issues. this role will require you to work closely with our aftersales lead to ensure top-tier client service. - shipping, damage & returns management: oversee shipping logistics and coordinate claims related to damages and returns. you'll manage communication with our clients about these issues and ensure appropriate actions are taken promptly. - aftersales orders: post-purchase, you'll assist clients with subsequent orders of related items such as parts, filters, and accessories. this will involve some research and coordination for items not listed on our website. - process improvement: with a unique view of recurring activi...
Job title: e-commerce client success & operations leadcompany: pro coffee gearlocation: remote (global)employment type: full-time (8 hours - central time) about us: pro coffee gear is a dynamic and rapidly expanding e-commerce company that specializes in providing top-tier espresso machines and related parts to coffee enthusiasts worldwide. we pride ourselves on offering high-quality products alongside exceptional customer service to ensure that every coffee aficionado can enjoy the perfect cup. job description: we are seeking a highly motivated and proactive individual to join our team as an e-commerce client success & operations lead. as the lead in this role, you will be responsible for managing the day-to-day e-commerce operations and ensuring the highest level of client satisfaction. responsibilities: manage the day-to-day e-commerce agenda, including overseeing order processing, inventory management, and fulfillment.facilitate drafting and sending emails to clients, ensuring timely and professional communication.monitor and address any issues that arise throughout the customer journey, resolving them efficiently to maintain a positive customer experience.maintain visibility on tracking information for shipments and drop ships, ensuring accurate and timely delivery to customers.attend to incoming orders, processing them promptly and accurately.provide after-sales assistance by assisting clients with subsequent orders of related items such as parts, filters, and accessories.conduct research and coordination for items not listed on our website, ensuring customers hav...
Job title: e-commerce client success & operations lead company: pro coffee gear location: remote (global) employment type: full-time (8 hours - central time) about us: pro coffee gear is a dynamic and rapidly expanding e-commerce company that specializes in providing top-tier espresso machines and related parts to coffee enthusiasts worldwide. we pride ourselves on offering high-quality products alongside exceptional customer service to ensure that every coffee aficionado can enjoy the perfect cup. job description: we are seeking a highly motivated and proactive individual to join our team as an e-commerce client success & operations lead . as the lead in this role, you will be responsible for managing the day-to-day e-commerce operations and ensuring the highest level of client satisfaction. responsibilities: manage the day-to-day e-commerce agenda, including overseeing order processing, inventory management, and fulfillment. facilitate drafting and sending emails to clients, ensuring timely and professional communication. monitor and address any issues that arise throughout the customer journey, resolving them efficiently to maintain a positive customer experience. maintain visibility on tracking information for shipments and drop ships, ensuring accurate and timely delivery to customers. attend to incoming orders, processing them promptly and accurately. provide after-sales assistance by assisting clients with subsequent orders of related items such as parts, filters, and accessories. conduct research and coordination for items not listed on our webs...
Job title: e-commerce client success & operations lead company: pro coffee gear location: remote (global) employment type: full-time (8 hours - central time) about us: pro coffee gear is a dynamic and rapidly expanding e-commerce company that specializes in providing top-tier espresso machines and related parts to coffee enthusiasts worldwide. we pride ourselves on offering high-quality products alongside exceptional customer service to ensure that every coffee aficionado can enjoy the perfect cup. job description: we are seeking a highly motivated and proactive individual to join our team as an e-commerce client success & operations lead. as the lead in this role, you will be responsible for managing the day-to-day e-commerce operations and ensuring the highest level of client satisfaction. responsibilities: - manage the day-to-day e-commerce agenda, including overseeing order processing, inventory management, and fulfillment. - facilitate drafting and sending emails to clients, ensuring timely and professional communication. - monitor and address any issues that arise throughout the customer journey, resolving them efficiently to maintain a positive customer experience. - maintain visibility on tracking information for shipments and drop ships, ensuring accurate and timely delivery to customers. - attend to incoming orders, processing them promptly and accurately. - provide after-sales assistance by assisting clients with subsequent orders of related items such as parts, filters, and accessories. - conduct research and coordination for items not listed on our webs...
Job position: back operations lead company: pro coffee gear location: remote (anywhere) full - time about us: pro coffee gear is a thriving e-commerce company located on our scenic 20-acre ranch in austin, texas. we specialize in providing top-tier espresso machines and related parts to coffee enthusiasts worldwide. our dedication to excellence extends beyond our products; we're committed to building a talented team that shares our passion for coffee and exceptional customer service. job description: we are seeking a highly motivated and experienced back operations lead to join our team. the ideal candidate will have experience in logistics and supply chain management, with a focus on ensuring seamless order fulfillment processes. this is a full-time position that requires a candidate who is highly organized, analytical, and has excellent communication skills. responsibilities : stocking orders: we import equipment to the us from a variety of countries. these orders need to be coordinated with our vendor partners and transit needs to be organized to ensure a seamless flow from order planning to receipt at our warehouse. shipping logistics: we work with several partners to organize air and ocean shipments. this process requires us to get several quotations and organize the pick-up of orders from several countries. drop-ship orders: while we hold a lot of inventory at our warehouse, we do not stock most new espresso machines as each manufacturer holds stock for us. however, when we have a sale that we do not hold stock for it requires us...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo