**technical support and it development architect (programmer)** **contract | full-time equivalent (fte) | corporate** **about the company** prisma international corporation (pic) is a us based business supporting global clients for people and process improvement, and language access. pic offers its affiliates competitive earning packages, including a base salary and additional pay such as milestone-base, team performance bonuses and profit sharing. we foster a business casual environment focused on teamwork, professional development, and innovation. prisma international corporation is an equal opportunity employer. **position summary** this role supports the technical infrastructure and development needs of the organization, including helpdesk support, it systems design, and vendor management. it combines support and architectural responsibilities, with a focus on innovation, reliability, and long-term sustainability. **responsibilities technical support** - troubleshoot and resolve hardware, software, and network issues - provide remote and onsite user support - perform regular system maintenance and upgrades - monitor and implement cybersecurity best practices - maintain documentation for configurations and solutions - manage it ticketing system and ensure timely ticket resolution - coordinate backup and disaster recovery operations - liaise with vendors for hardware, software, and service support **service ticketing** - create, manage, and escalate it service tickets (internally and externally) - document resolution steps and gather feedback from ...
Join to apply for the team leader - ofr role at dhl global forwarding continue with google continue with google 2 days ago be among the first 25 applicants join to apply for the team leader - ofr role at dhl global forwarding location: gsc bog monitor ofr service line program implemented in gsc bog, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses. title: team leader (ofr) location: gsc bog monitor ofr service line program implemented in gsc bog, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses. key responsibilities: actively lead the team of ofr specialist in charge, looking for operational excellence through respect and results. measure and control the performance of the program and resources according to the objectives defined. during the implementation phase. control the processes within the quality standards and guarantee the compliance with administrative rules. actively participate and maintain an excellent relationship with process owners/ business partners. provide timely feedback for the team in charge. define the processes, kpi (smart), roles within the programs and find opportunities for improvement according to the needs of the client with the support of opex & transition manager. analyze and present the capacity utilization of the programs in charge. gsconnect usage and accuracy of the information. skills / requirements: ...
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