(Y311) | VIRTUAL ADMINISTRATIVE AND BOOKKEEPING ASSISTANT

**schedule**: cst schedule (40-50 hours per week) **location**: fully remote (latam) **salary**: 1300 - 1500 usd/month join our team as a virtual administrative assistant supporting a locally owned and operated carpet cleaning company—a key player in the home services industry. as a virtual admin assistant, you'll play a pivotal role in the day-to-day operations of the business, including additional support for various tasks related to the owner's other ventures. this role is uniquely diverse, primarily focusing on the admin side of the business but also extending support to other areas as needed, such as tasks related to the owner's restaurant and some personal tasks for the owner's family. your flexibility and willingness to adapt to different responsibilities will be crucial in providing comprehensive assistance. **key responsibilities**: - engage with customers over the phone, providing information about our services, addressing inquiries, and actively participating in the sales process. your friendly demeanor and effective communication will enhance customer satisfaction and contribute to business growth. - play a vital role in maintaining financial stability by contacting customers for collections. your professional and courteous approach will ensure positive customer relationships while securing payments. - backfill repeatable administrative functions, including billing, sending quotes, and handling routine paperwork. your attention to detail and organizational skills will contribute to the overall efficiency of our operations. - assist with accounting/b...

RESIDENT EXPERIENCE SPECIALIST (SPANISH)

Full time Tiempo completo

Job title: resident experience specialist location: fully remote schedule: est or mt (9am to 6pm - with weekend shift on a rotating schedule) salary: $1800 - 2000 usd/month ** this role is exclusively available to candidates from latin america. please submit your resume in english. ** a dynamic and forward-thinking real estate company that owns and manages approximately 7500 apartment homes across diverse cities in colorado, utah, kansas, missouri, florida, and arizona is looking for a bilingual resident experience specialist. the resident services specialist acts as the primary point of contact for residents, focusing on building positive relationships and ensuring excellent customer service. this role handles resident-related administration, phone interactions, and email communications with a calm and professional demeanor, ensuring quick resolution to inquiries and concerns. key responsibilities: build and maintain positive relationships with residents by addressing inquiries, concerns, and requests promptly. build and maintain positive relationships with on-site teams of the properties that are being supported. respond to resident inquiries via telephone, email, and text, determining and providing appropriate solutions. focus on quality customer service, processing solutions efficiently or directing issues to the correct team. manage resident satisfaction by providing solutions to issues while adhering to policy guidelines and escalating concerns when necessary. place outbound calls to follow up on resident matters and provide additional information as needed. log all c...