**company summary**: outplex is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. outplex is a top teleservices contact center providing sales and services from some of the most recognized companies today! our success can be attributed to one thing outstanding employees who provide superior services and products to our customers. come find out for yourself what is the outplex difference! **position summary**:we are searching for a professional and driven individual to represent outplex as our receptionist. this person will work directly with the management team and will be the first point of contact for all visiting clients and potential employees. this person must always present a positive and enthusiastic image of outplex. this individual will be responsible for the daily upkeep of the company. they will also be the individual working with potential new hires and new clients and other support personnel. **responsibilities**: - answer telephone, screen and direct calls taking and relaying messages as needed - greet persons entering organization and direct them to the correct destination - ensures knowledge of staff movements in and out of the organization - work hand in hand with the remote recruitment team in dominican republic to: - periodically attend virtual meetings to set up correct expectations regarding new trainings, and share ideas with the recruitment team - help following up on the reactivation of our referral program by raising awareness of its benefit among current a...
**role qualifications and requirements** - must have professional oral and written communication skills - speaks and writes clearly and persuasively in positive or negative situations; listens and gets clarification. - ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - must be proficient in all ms office programs and computer software used in the performance of normal duties, as well as understand (and effectively demonstrate) all computer-related features of the equipment. - ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - ability to conduct routine reports and correspondence to support team. - must always keep a positive and supportive demeanor toward the company, job, customers and co-workers. - must demonstrate a competent level of platform/presentation skills. - must embody professionalism in appearance and behavior and demonstrate exceptional interpersonal skills. - must be punctual and meet attendance requirements and ensure all responsibilities are covered when absent. - must be able to identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions. - must be a team player but able to work efficiently independently as well. **position responsibilities**: the supervisor will ensure that the day to day operations are running smoothly. - speak and coordinate with management, supervisors, and employees to gain knowledge of work situations requiring train...
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