SENIOR CUSTOMER SERVICE ANALYST

Full time Tiempo completo

The opportunity quidelortho unites the strengths of quidel corporation and ortho clinical diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. we are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. we strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. join us in our mission to transform the power of diagnostics into a healthier future for all. the role as we continue to grow as quidelortho, we are seeking a senior customer service analyst, who assists in the transition testing and validation of sap (oneerp project), manages all pre and post sales tasks, is a sap key user to deploy knowledge in the department, as well as generates incoming and outcoming calls kpi´s for services improvement. the responsibilities ensure highest levels of customer satisfaction (nps) and responsiveness. manage all the incoming customer orders to fasten the orders approval as well as the delivery processes. responsible for the returns, backorders, rental and accounting receivables processes related to customer services. lead process improvement pre and post implementation of sap. fully support the sales force and corresponding commercial acti...

KEY ACCOUNT EXECUTIVE

Full time Tiempo completo

The opportunity quidelortho unites the strengths of quidel corporation and ortho clinical diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. we are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. we strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. join us in our mission to transform the power of diagnostics into a healthier future for all. the responsibilities : achieve sales objectives in the region (monthly, quarterly and annual). organize customer base by: sales turn over, product lines (80/20 analysis); opportunities in the month; local and regional activities (sales promotion, demo, presentations, etc). prepare weekly & monthly sales fcs & instruments/month reports. develop a plan for meetings with directors & managers from direct and channels customer. manages the development and servicing of laboratory accounts and channels in the territory to achieve business sales. meets or exceeds established sales quotas and (margins) through the implementation of sales and marketing strategies within the expense budget. forecasts sales volumes in reference to key customers and products. identifies, classifies and acquire...

KEY ACCOUNT EXECUTIVE - UBX440

The career potential ortho clinical diagnostics is committed to improving and saving lives with diagnostics. to do this we hire people who share this dream and are ready for new adventures. as a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. there is no limit to the experiences, opportunities and new directions you will have access to here at ortho clinical diagnostics. more importantly, you will be driving the surge of a whole new direction in important medicine. that’s something we can all take pride in as we take this journey together. ortho is known in the industry as a leader in customer service and support. deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do. it’s who we are. if you join ortho, no matter what your role, you will be expected to keep that customer excellence focus in your work. the responsibilities: - achieve sales objectives in the region (monthly, quarterly and annual) - develop a plan of activities, register and follow-up to the sales representatives that will report to him/her, to support the sales fcs - organize customer base by: sales turn over, product lines (80/20 analysis); opportunities in the month; local and regional activities (sales promotion, demo, presentations, etc) - prepare weekly & monthly sales fcs & instruments/month reports - develop a plan for meetings with directors & managers from direct and channels customer - manages the development and servicing of laboratory accounts ...