At , we’re redefining how people use credit. we are the first interest-free and no-annual-fee credit card in mexico, designed to simplify personal finances and give users complete control - all from a mobile app. with novacard, users can access up to $200,000 mxn in credit, only pay when they use it, and manage everything digitally in under 5 minutes. our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. simple finances, big goals. about the role we are looking for an experienced head of it operations & service delivery to build and scale stable, high-performing it operations and support functions in a fast-paced fintech environment. you will take ownership of critical it service metrics and lead a multidisciplinary team to ensure operational excellence, high sla/ola adherence, and continuous service improvement. this role requires a strategic thinker with hands-on leadership experience in it support, sre, and service delivery—especially within the fintech, banking, or payment industries. key responsibilities build and scale predictable, efficient it support and it operations teams lead level 2 support engineers, sre, security, and incident command functions ensure sla/ola targets are consistently met; monitor mttr, csat, fcr, and other kpis influence service stability architecture and support strategy manage relationships with external vendors and contractors collaborate with dev, security, infra, and product teams to align it service delivery design...
At , we’re redefining how people use credit. we are the first interest-free and no-annual-fee credit card in mexico, designed to simplify personal finances and give users complete control - all from a mobile app. with novacard, users can access up to $200,000 mxn in credit, only pay when they use it, and manage everything digitally in under 5 minutes. our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. simple finances, big goals. about the role we are looking for an experienced head of it operations & service delivery to build and scale stable, high-performing it operations and support functions in a fast-paced fintech environment. you will take ownership of critical it service metrics and lead a multidisciplinary team to ensure operational excellence, high sla/ola adherence, and continuous service improvement. this role requires a strategic thinker with hands-on leadership experience in it support, sre, and service delivery—especially within the fintech, banking, or payment industries. key responsibilities build and scale predictable, efficient it support and it operations teams lead level 2 support engineers, sre, security, and incident command functions ensure sla/ola targets are consistently met; monitor mttr, csat, fcr, and other kpis influence service stability architecture and support strategy manage relationships with external vendors and contractors collaborate with dev, security, infra, and product teams to align it service delivery design...
!!! please note that this role involves close collaboration with our team in mexico. if you are based in moscow or similar time zones, you should be comfortable working late hours and occasionally responding to urgent incidents outside of standard working hours. thank you for your understanding. at novacard , we’re redefining how people use credit. we are the first interest-free and no-annual-fee credit card in mexico , designed to simplify personal finances and give users complete control - all from a mobile app. with novacard, users can access up to $200,000 mxn in credit , only pay when they use it, and manage everything digitally in under 5 minutes. our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. simple finances, big goals. about the role we are looking for an experienced head of it operations & service delivery to build and scale stable, high-performing it operations and support functions in a fast-paced fintech environment. you will take ownership of critical it service metrics and lead a multidisciplinary team to ensure operational excellence, high sla/ola adherence, and continuous service improvement. this role requires a strategic thinker with hands-on leadership experience in it support, sre, and service delivery—especially within the fintech, banking, or payment industries. key responsibilities build and scale predictable, efficient it support and it operations teams lead level 2 support engineers, sre, security, and incident command functions ensure sla/ol...
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