CUSTOMER SERVICE REPRESENTATIVE | [MA489]

Across the globe, our offices help thousands of individuals and business people navigate through canadian and united states immigration law and policy on an annual basis. we've built a track record to be proud of, which is equally matched by the firm culture. we care about our team and our clients. by proactively identifying customer needs and initiating referrals to appropriate team members, you will contribute to the results and the overall experience delivered in the law firm. you will look for ways to contribute to the ongoing improvement of the overall law firm client experience. **key accountabilities**: - be a key member of a collaborative and versatile team - welcome clients warmly & meet their immigration law service needs - offer guidance with meeting options - review the client profile and engage clients on a needs-based conversation to identify potential opportunities and address everyday immigration law needs - initiate referrals to the appropriate team member to ensure that mvs is able to address all of the customer needs - take the initiative and find creative approaches to make each customer’s experience feel personal - follow through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run firm - protect the firm’s assets and comply with all regulatory, legal and ethical requirements **what we’re looking for**: - passionate commitment to helping our clients - basic knowledge of specialized sales to refer to team members...