(M-674) TECHNICAL SUPPORT ENGINEER(LINUX/KUBERNETES)

Company description mirantis helps organizations ship code faster on public and private clouds. the company provides a public cloud experience on any infrastructure from the data center to the edge. with lens and the mirantis cloud native platform, mirantis empowers a new breed of kubernetes developers by removing infrastructure and operations complexity and providing one cohesive cloud experience for complete app and devops portability, a single pane of glass, and automated full-stack lifecycle management with continuous updates. **job description**: mirantis is adding an** l3 technical support engineer **to our team! this engineer has the ability to solve less structured, but more defined and complicated technical tasks. working as an escalation engineer for tier 1 teams, this engineer will be engaged in higher level troubleshooting, and problem management that will impact some of our largest and complete customers. main responsibilities: - proactively troubleshoot private cloud deployments based on openstack, kubernetes, docker ee, and other cloud technologies, detect, report and resolve issues. - reproduce customer issues on an internal lab, confirm bug reports, provide detailed information to the development team. - work closely w/ development team: discuss customer issues, suggest improvements, fix product bugs, etc. - provide engineering support for product issues escalated by l1 support team. help l1 support team deal w/ critical customer issues, participate in troubleshooting sessions over webex as needed. **qualifications**: - high school diploma or...