Technical ii, global it service delivery apply now job title: technical ii, global it service delivery job description we're concentrix. the intelligent transformation partner. solution-focused. tech-powered. intelligence-fueled. the global technology and services leader that powers the world’s best brands, today and into the future. we’re solution-focused, tech-powered, intelligence-fueled. with unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. we shape new game-changing careers in over 70 countries, attracting the best talent. the concentrix technical products and services team is the driving force behind concentrix’s transformation, data, and technology services. we integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. we combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. you will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. hence achieving our vision. our game-changers around the world...
Job title: technical ii, global it service delivery we're concentrix. the intelligent transformation partner. solution-focused. tech-powered. intelligence-fueled. the global technology and services leader that powers the world's best brands, today and into the future. we're solution-focused, tech-powered, intelligence-fueled. with unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. we shape new game-changing careers in over 70 countries, attracting the best talent. the concentrix technical products and services team is the driving force behind concentrix's transformation, data, and technology services. we integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. we combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. you will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. hence achieving our vision. our game-changers around the world have devoted their careers to ensuring every relationship is except...
Technical ii, global it service delivery job title: technical ii, global it service delivery. description: we're minacs, the intelligent transformation partner. solution-focused. tech-powered. intelligence-fueled. the global technology and services leader that powers the world's best brands, today and into the future. we're solution-focused, tech-powered, intelligence-fueled. with unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. we shape new game-changing careers in over 70 countries, attracting the best talent. the minacs technical products and services team is the driving force behind our transformation, data, and technology services. we integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. we combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. you will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. hence achieving our vision. our game-changers around the world have devoted their careers to e...
Apply now job title: sr. trainer i - med job description the trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement in support of client programs to ensure superior workforce preparation with best in class service and delivery. this position requires attaining and maintaining certification in the trainer certification program, provides mentoring to program ready trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods. - responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations - utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment - prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities - accountable for achieving individual training performance metrics - support and partner with operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required) - maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations - ensure effective, consiste...
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