We are looking for a responsible support expert who will help customers with api, sdk, and webhook issues. the person will try to reproduce possible bugs, escalate bugs to the engineering team, follow up on their resolution and answer clients' support questions. **key responsibilities** - reproduce tech issues. - help customers with api/webhook/sdk issues. - escalate bugs to the engineering team. - follow up on the engineering team's resolution. **skills & experience** - 2-3 years of experience in customer support, or related roles. - must have experience with apis, webhooks, and/or web development. - bilingual proficiency (spanish and english) is a must. **nice to have** - knowledge of react native, javascript, and python is a plus - experience at a startup company, saas, or fintech company - portuguese is a plus...
The pre-sales engineer collaborates with the sales, product, engineering, and support teams to ensure that proposed solutions appropriately respond to customer expectations, are backed by the product offer, and are appropriate for key technical and business decision-makers at the customer. this means the se helps the sales team with rfis/rpfs, facilitates discovery sessions, technical and solution demo sessions to develop value propositions for prospects, and builds business architecture with an implementation roadmap. also, ses collaborate closely with the implementation team in handling the implementation plan and proposed architecture for the implementation team to take it into action with the merchant’s tech teams. ses must possess strong solution selling and value-based selling skills. **responsibilities**: - facilitate discovery sessions through an engaged methodology (ex.: design thinking) in order to understand business needs and customer pain points. lead the conversation as an advisor. - deliver solution demo sessions emphasizing the impact on business outcomes and value-added using wow demo techniques such as storytelling, “tell-show-tell”, limbic opening/closing, etc. - define business value as part of the larger opportunity and articulate a compelling value proposition. - facilitate technical demo sessions. liaise with client technical teams to ensure a clear understanding of the product and its technical capabilities. - secures input from all necessary solution stakeholders within the customer firm. - adapts solutions, as necessary, to ensure approp...
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