[DH242] | COLLECTIONS SPECIALIST

**about us**: we're passionate about connecting patients with the best dental care around the world. in this role, you'll play a vital role in ensuring a seamless and positive experience for both patients and dental clinics partnering with us. we are a fully remote company. the team is spread throughout latin america, europe, africa, and asia. with more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds. **benefits**: **base salary**: $500 - $1,000 (usd) doe **commission**: 5% of revenue collected (above base pay) **benefits**: 100% remote work, healthcare allowance, mobile & internet allowance, unlimited sick & vacation days, maternity/paternity. **about the role**: as a patient quality specialist, you'll be responsible for making outbound phone calls to patients who have booked dental appointments through medical departures. your primary objective will be to gather crucial information and ensure satisfaction with the booking process. **responsibilities**: - **outbound calls**: - conduct outbound calls to patients after their dental appointments to confirm treatment details, including the treatment received, the date of treatment, and the name of the dental clinic. - **patient feedback**: - facilitate a brief customer care agent review by collecting a 1-5 star rating (5 being excellent) and patient comments. - evaluate the performance of customer care agents based on patient feedback, assigning review scores ranging from 1 to 5 stars, with 5 being excellent, and gather patient comment...