Ensure that all core infrastructure teams deliver a "customer first" service and support mindset, from initial client contact to closure of all incidents, requests, and new opportunities.- manage escalations, establish continuous communication and good relationship with business operations through respective it bps (it business partners) and tams (technical account managers) of the clusters.- take ownership of incidents and project deliverables that are related to the geographical region and/or the time zone of focus. in case of service outages, take the lead and drive these toward resolution. ensure that actions defined to address the root cause of these outages are carried out with priority.- assist the team managers in effectively managing their resources by setting the right priorities in case of conflict between scheduled and unplanned activities, provide regular updates on changing priorities and help set the right expectations both with internal and external stakeholders.- make certain that staffing of the teams meets the requirements at all times - make recommendations to the team managers, flag high demand and report potential headroom in capacities contributing to efficient resource management whilst making sure that the organization can deliver services at desired levels at all times, in all regions.- make sure processes are followed and company standards are applied throughout all the workflows - included but not limited to new system deployments and bau requests demanding changes either in software or hardware infrastructure.- track and analyze trends in servic...
Work with the global network architect on the design of all network (lan, elan, wan) and network design in the global english region comply with transcom standards. standards include defining the network and security infrastructure, the firewall/dmz placements and overall restrictions, the networks maps, standards for pci compliance, defining the resilience strategy and standards for how all of the devices will be configured. create with the global network architect and maintain strategy, vision and roadmap for network/security infrastructure including blueprints for standard builds/deployments. roadmaps may include fundamental architectural and/or product changes. assist in creating business cases, financial statements, gap analysis, risk analysis, life cycle management analysis for imminent and future strategy/infrastructure/security projects. responsible for understanding the clients' business and assisting the technology and bid teams in understanding the network solution, proposing reliable/scalable compliant solutions for internal as well as external customers within the global english region. recommend products (hardware, os, software and third party tools) based on business requirements and product comparisons. scopes, effort estimations and reviews on need basis for new projects. produces a pid for large change projects together with the pmo. assisting the service delivery team and project management team during complex incidents and project implementation stage. design and deliver pci compliant secured solution which helps ...
Work with the global system architect on the design, management. administration and integration of systems, back office, share and middleware platforms in the global english region.- involvement in system and network security design and implementation within the global english region.- design and preparation of production platforms for project and production requirements within the global english region.- standardisation and consolidation of diversified platforms.- capacity planning, security management, system performance monitoring and benchmarking.- 3rd / 4th line production support- direct contact and coordination with network and telephony experts in corporate and regional it teams.- assist in creating business cases, financial statements, gap analysis, risk analysis, life cycle management analysis for imminent and future strategy/infrastructure/security projects.- responsible for understanding the clients' business and assisting the technology and bid teams in understanding the network solution, proposing reliable/scalable compliant solutions for internal as well as external customers within the global english region.- recommend products (hardware, os, software and third party tools) based on business requirements and product comparisons.- scopes, effort estimations and reviews on need basis for new projects. produces a pid for large change projects together with the pmo.- assisting the service delivery team and project management team during complex incidents and project implementation stages. - design and deliver pci compliant secured solution which helps increase ...
To collaborate in a team dedicated to provide telephony support to call centre operations which support activities are carried out remotely from the service support centres incl. management of avaya automatic call distribution.- ensuring proper set up and configuration of vectors, vdns, skills, and other acd related objects, reporting and accounting systems- implement and support configuration within oracle session border controllers globally including new service provider and client connectivity, understanding of routing and security and knowledge of header manipulation rules where applicable- ensure compliance of configuration standards within the telecoms estate both avaya and oracle - suggesting improvements where required and ensuring operations team comply with housekeeping standards- - monitor daily performance proactively alerting internally and external vendors in event of issues, to minimize outages- represent telephony on troubleshooting and solution calls with clients and vendors- coordinate warranty and non-warranty repair work- hardware installation, configuration and maintenance- contribute in development of team mates to ensure customer service targets and levels regarding telephony support are met.- in collaboration with ccs and core infrastructure teams - perform 3rd line support, for end to end solutions including including technology partners and other 3rd party solution providers- tracking, escalation follow-up, and reporting for timely resolution of client affecting incidents, problems and change requests according to the internal service delivery and...
We are looking for a yacht captain responsible for the manning and safe operation of the boat, and all crew members working aboard fall under their command. the captain is in charge of managing the yacht owner’s asset and most prized possession, and, whether a private yacht captain or a commercial charter captain, they must ensure that all guests on board have an enjoyable experience - both on, and of the yacht as they are often in charge of planning the guest’s cruising itinerary and experiences. to become our yacht captain, you must have years of maritime experience and extensive training, working your way up through the deck/officer route. previous experience of hands-on sailing a yacht will undoubtedly be required, with knowledge of handling a yacht in a similar size range a distinct advantage. business and management experience will also be beneficial in helping with the crewing, accounting, and administration of the yacht. **duties and responsibilities** - the safe navigation and operation of the yacht - setting of budgets and budget management - hiring, leading, appraising and dismissal of crew - overseeing the upkeep of the vessel - managing yacht refits and surveys - being an ambassador for the yacht, hosting and entertaining guests as required **about you** - 3-5 years of experience - boat captain license - a charismatic and unflappable personality - excellent navigational skills - excellent leadership, etiquette, and communication skills - maintenance and engineering experience or understanding - good grasp of accounting and it - hold a va...
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