The technical implementation consultant (sql) is instrumental in acclimating clients to our software products. through partnering with internal project teams, you will deliver a first-rate customer service experience to effectively install, configure, monitor, and troubleshoot software to meet client needs pre and post implementation. key responsibilities: review integration requirements of a customer implementation and suggest modifications needed to deliver reliable functionality and communication discuss integration with customer and provide guidance as needed to ensure appropriate configuration settings and information exchange independently install and configure all products supported, including server and client components; assist less experienced technicians when needed work with customer vendors, partners and on-site technicians to resolve issues as it relates to software; troubleshoot, test possible solutions and escalate when necessary. diagnose and troubleshoot product issues with client employees, customers and vendors and assist with problem resolution provide proactive resolutions to developing problems and suggest modifications that may result in a permanent fix to a problem; prioritize in dynamic environment and meet deadlines qualifications: 2+ years of experience in saas based implementations and project management. bs in computer science, information services or other related fields is preferred. preferred qualifications: experience with various technologies and languages, such as authentication protocols, xml, html, css, ruby on rails, javascript, jquery...
Open lms is a moodle-based learning management system that helps educators improve the learning experience and outcomes of millions of learners across the globe. in partnership with our community of educators, we continually innovate to better enable educators, parents, and learners of all types to teach, learn, connect, and communicate whenever they want and wherever they are. most importantly, we help every student achieve their full potential through access to lifelong learning. for more information about open lms, please visit our website, and to get a feel for our culture and meet members of the team, hit our youtube channel. location: remote - bogota (with travel required, approximately 10% of the year) role overview: as a senior account executive – strategic accounts, you will be responsible for driving new business growth and managing high-value customer relationships. your primary focus (75%) will be on acquiring large, strategic customers across different industries, while 25% of your time will be dedicated to maintaining and renewing our most important accounts. success in this role requires excellent interpersonal skills, strong forecasting abilities, and the ability to collaborate effectively across departments to close major deals. key responsibilities: identify, engage, and close new strategic customers across multiple industries. build and execute a sales strategy to target high-value accounts and drive long-term partnerships. maintain and nurture relationships with existing strategic accounts to ensure contract renewals and customer satisfaction. develop ac...
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