Description we are looking for a passionate customer service agent with a high level of spanish and english . a little bit about us leadtech has been fostering and developing innovative digital businesses across several industries since 2009. it has since then expanded to a team of over 500 committed employees working all over spain. we are thrilled to have more than 23 nationalities working together and very proud to see that our products and services are enjoyed by millions of users monthly around the globe. #lifeatleadtech main tasks: handling incoming emails solving both routine problems and complex customer inquiries complaint handling use defined procedures for responding to our customers report errors and improvements discovered in the website...
We are looking for a passionate **customer service agent** with high level of **spanish and english**. **a little bit about us** leadtech has been fostering and developing innovative digital businesses across several industries since 2009. it has since then expanded to a team of over 500 committed employees working all over spain. we are thrilled to have more than 23 nationalities working together and very proud to see that our products and services are enjoyed by millions of users monthly around the globe. _#lifeatleadtech_ **main tasks**: - solving both routine problems and complex customer inquiries - complaint handling - use defined procedures for responding to our customers - report errors and improvements discovered in the website **requirements**: **what will make you stand out from the crowd**: - **proven customer support experience**or experience as a client service representative. - familiarity with **crm**systems and practices. - client orientation and detail orientation. - high level of commitment to the project once enrolled. - autonomy to self organize your daily tasks. - **proficient level of english and spanish (written and spoken)**: - **own computer and a good internet connection to work from home**: - availability to work on weekends (at least one day) **benefits** - competitive salary - permanent contract - 15 days of vacation - remote work to help you balance between work and your personal life - affordable connectivity program **location** you will work from the comfort of your home in **colombia**. our headquarter...
Get ai-powered advice on this job and more exclusive features. at leadtech, we've been redefining digital businesses since 2009, creating innovative online solutions that reach millions of users every month. with a diverse team of over 700 members from 23+ nationalities, we're united by a passion for creativity and collaboration. we specialize in delivering user-centric experiences across web and mobile platforms, where people can connect with our products like never before. we're proud of our global reach and committed to fostering an inclusive workplace where every individual contributes to our shared vision of bringing cutting-edge projects to life. learn more about our journey and mission on our about us page! about the role we are looking for a passionate and skilled training professional to upskill and drive development across a range of staff as well as make sure our customer service teams develop their skills and successfully address clients' needs. as a customer service trainer you will support our customer service agents facilitating on-the-job training, developing educational material and organizing training sessions in order to ensure our onboarding training process is outstanding, new skills are learnt and also, old skills are refreshed. we'd like you to be an expert in your area, and highly credible whilst working with our customer service teams. whether it's new cards or chargebacks, you will have an area of expertise and not just a blanket knowledge of basic customer issues. this focus on knowledge, will also allow you to monitor tangible improv...
Quality analyst (full remote within colombia) quality analyst (full remote within colombia) at leadtech, we've been redefining digital businesses since 2009, creating innovative online solutions that reach millions of users every month. with a diverse team of over 700 members from 23+ nationalities, we're united by a passion for creativity and collaboration. we specialize in delivering user-centric experiences across web and mobile platforms, where people can connect with our products like never before. we're proud of our global reach and committed to fostering an inclusive workplace where every individual contributes to our shared vision of bringing cutting-edge projects to life. learn more about our journey and mission on our about us page! description we are looking for an experienced quality analyst to perform audits to ensure consistency in the quality of client interaction and ensure the customer service team is using defined procedures. the quality analyst will review the company interaction with the clients to make sure it has been done with compliance to the company's standards and meets customer expectations. the ideal candidate will possess a trained eye for detail and will be reliable and committed. the role will also involve recommending and implementing improvements in the internal control structure. the goal is to assure the high quality of our services aiming to the long-term success of our business. responsibilities inspect procedures of the entire customer service cycle to ensure they are efficient and in compliance with our quality s...
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