Job description build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the role involves leading the onboarding processes of logistics service providers (lsps) according to the customer requirements, overseeing the operational performance of the knil control tower and lsps' performance, as well as handling business analytics. the position serves as the first point of contact for troubleshooting escalations and collaborates closely with the business manager to develop sops and implement changes. your responsibilities deployment of kn products and personalized setting according to the customer requirements development of a strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence point of contact/escalation for customer concerns at the appropriate counterpart level active monitoring of the lsp performance and integration of the existing relationships with the relevant lsps in scope lead regular (monthly, quarterly) management meetings with lsps to identify areas of improvement, track root causes, and define future prevention actions. identify areas of improvement, track root causes and define actions for prevention in the future maintain and update customer sop in close collaboration with business manager your skills and experiences bachelors university degree in international business or related careers previous experience in 4pl and freight...
Job description it's more than a job as a finance professional at kuehne+nagel, your work includes managing budgets, strategic planning, and overseeing financial operations. you also help make ordinary and special moments possible for people around the world. because your financial diligence allows your colleagues across the company to stay focused on the core of their work, whether it's getting vital healthcare products to those who need them or fresh fruit to children playing in the park. finance work at kuehne+nagel, means more than we imagine. . we are looking for a cash allocation team leader to support and guide the cash allocation team in the accurate and timely posting of client payments for services rendered. this role ensures full compliance with corporate accounts receivable policies and cash allocation best practices. the position is part of our knowledge center in bogotá and supports operations across the north american region. how you create impact ensure timely and accurate application of client payments in accordance with service level expectations. monitor and follow up on unidentified payments to support prompt resolution and proper allocation. collaborate with internal teams to resolve payment discrepancies and support smooth accounts receivable operations. oversee the performance of the cash allocation team, providing guidance, coaching, and training as needed. conduct regular performance evaluations and contribute to team development. support the implementation and continuous improvement of financial processes and tools. maintain accurate records and su...
**it's more than a job**: when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. - the trade development manager is responsible for jointly analyzing market strategies with the commercial department to drive sales growth and expand market share within the andean cluster. **how you create impact**: - maintain active communication with the regional tlm team to ensure timely rate negotiations, responses to rate requests, and rate availability on designated platforms. - conduct detailed analysis of cargo statistics (bo), monitoring volumes and supplier commitments to support decision-making and justification to trade managers and regional managers. - evaluate the local and international maritime market, identifying trends, opportunities, and volume shifts to inform strategic planning alongside country-level commercial departments. - negotiate spot ocean freight export rates and local charges in line with regional team guidelines and supplier agreements, supporting product strategy as defined by trade managers, regional and commercial managers. **what we would like you to bring**: - bachelor's degree in international business or a related field. - commercial experience in freight forwarding and logistics serv...
**it's more than a job**: when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. - the sea logistics customer care specialist serves as a vital point of contact for customers, ensuring the delivery of timely and accurate information, effective resolution of inquiries, and overall satisfaction. this role is committed to providing exceptional service to internal and external stakeholders while managing a dedicated portfolio of house accounts, fostering long-term relationships, and driving customer engagement. **how you create impact**: - deliver customer engagement, satisfaction, retention, and reactivation in close cooperation with field sales and the operational care center. - build and maintain strong operational relationships through proactive daily interactions, regular client visits, and tailored advice. - achieve financial targets and support strategic business objectives. - monitor customer profitability and drive maximization of gross profit (gp). - identify and mitigate financial risks in collaboration with relevant stakeholders. **what we would like you to bring**: - prior experience in freight forwarding, with a strong preference for expertise in sea logistics. - intermediate proficiency in en...
Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the role involves leading a team of excellence managers across various regions, overseeing the operational performance of the knil control tower and logistics service providers (lsps), as well as handling business analytics. the position serves as the first point of contact for troubleshooting escalations and collaborates closely with the business manager to develop sops and implement changes. your responsibilities - delivery of operational services by coordinating related activities across all control towers against sla - development of a strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence - point of contact/escalation for customer concerns at the appropriate counterpart level - active monitoring of the lsp performance and integration of the existing relationships with the relevant lsps in scope - lead regular (monthly, quarterly) management meetings with lsps to identify areas of improvement, track root causes, and define future prevention actions. - identify areas of improvement, track root causes and define actions for prevention in the future - maintain and update customer sop in close collaboration with business manager your skills and experiences - bachelor's university degree in international business or related fields - experience in freight forwarding (air, sea, ro...
Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the role involves leading a team of excellence managers across various regions, overseeing the operational performance of the knil control tower and logistics service providers (lsps), as well as handling business analytics. the position serves as the first point of contact for troubleshooting escalations and collaborates closely with the business manager to develop sops and implement changes. your responsibilities delivery of operational services by coordinating related activities across all control towers against sla development of a strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence point of contact/escalation for customer concerns at the appropriate counterpart level active monitoring of the lsp performance and integration of the existing relationships with the relevant lsps in scope lead regular (monthly, quarterly) management meetings with lsps to identify areas of improvement, track root causes, and define future prevention actions. identify areas of improvement, track root causes and define actions for prevention in the future maintain and update customer sop in close collaboration with business manager your skills and experiences bachelor's university degree in international business or related fields experience in freight forwarding (air, sea, road) experience in supply...
Job description it's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. the kc finance process excellence and training manager at finance knowledge center bogota is responsible for developing, implementing, and maintaining standard processes to ensure operational efficiency and compliance, improving quality and productivity, and managing training and learning programs for finance employees. this role focuses on harmonizing site-specific tasks, managing changes, driving continuous improvement initiatives, and designing finance training initiatives that align with global standards. the manager collaborates with various stakeholders to enhance employee experience and supports global projects to increase overall process excellence and training effectiveness. how you create impact lead continuous improvement: conduct thorough analysis of existing processes to identify inefficiencies and areas for improvement, applying continuous improvement methodology.lead process excellence and training in initiatives: work closely with the process excellence specialist (“sme”) in ar and ap, which have a dotted line reporting into the position. lead a small team of process specialists for the transactional tasks.est...
Job description it's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. how you create impact you will be responsible for deploying and leading the ci service offering and owning the ci program for the customer, aiming achievement of cost and cash savings in knil customer’s supply chain. leading business case development, providing status updates on ci program to business manager / customer, ensuring achievement of savings targets. what we would like you to bring structural supply chain mapping / understanding of customer’s business end-to-end. monitoring optimization project status, escalations in case of slow / lack of progress, definition of priorities, alignment on focus areas and resources. loss analysis, identification of strategic savings areas (cost / cash) anchoring the baseline in alignment with the customer (key stakeholder incl. customer’s finance). organizing savings tracker – underlying working files and visualization in tableau dashboard monitoring delivering of portfolio of savings, taking measures in ...
Job description it's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. the sea logistics customer care specialist serves as a vital point of contact for customers, ensuring the delivery of timely and accurate information, effective resolution of inquiries, and overall satisfaction. this role is committed to providing exceptional service to internal and external stakeholders while managing a dedicated portfolio of house accounts, fostering long-term relationships, and driving customer engagement. how you create impact deliver customer engagement, satisfaction, retention, and reactivation in close cooperation with field sales and the operational care center. build and maintain strong operational relationships through proactive daily interactions, regular client visits, and tailored advice. achieve financial targets and support strategic business objectives. monitor customer profitability and drive maximization of gross profit (gp). identify and mitigate financial risks in collaboration with relevant stakeholders. what we would like you to bring prior experience in freight forwarding, with a strong preference for expertise in sea logistics. intermediate proficiency in english, both written and sp...
Construye y promueve excelentes relaciones con colegas, diseña experiencias de clientes que inspiran lealtad. eres el pilar más importante de nuestro éxito. tú marcas la diferencia.your roleserá el soporte del equipo comercial en labores operativas y técnicas, las cuales incluyen: modificaciones a programas de seguros, cobros a programas de seguros según su periodicidad, atención a clientes individuales, consecución y revisión, documentos antes y después necesarios para la emisión del programa de seguros; cualquier otro apoyo con el equipo comercial tanto en servicio al cliente como en negocios nuevos. enlace entre el equipo comercial y el equipo de placement.your responsibilitiesgestionar solicitudes de clientes externos, incluyendo novedades y modificaciones en programas de seguros generales (transporte, daños, automoviles) y de seguros de vida y beneficios.atender directamente a clientes individuales de diferentes tipos de seguros y asegurar la calidad y puntualidad en la entrega de documentos y cotizaciones.coordinar la solicitud de pólizas específicas con aseguradoras locales fuera del programa general de nacora, así como manejar acuerdos de pago periódicos con los aseguradores.acompañaral equipo de placement y brindar atención continua a clientes que requieren servicios permanentes en diversos productos adquiridos, como soat, autos, transporte, crédito, daños materiales, entre otros.your skills and experiencesgraduación comoadministración / ingeniería / abogado(a) / contaduría / mercadeo / profesional en seguros / economista.experiencia en intermediación de seguros...
**it's more than a job**: as a finance professional at kuehne+nagel, your work includes managing budgets, strategic planning, and overseeing financial operations. you also help make ordinary and special moments possible for people around the world. because your financial diligence allows your colleagues across the company to stay focused on the core of their work, whether it's getting vital healthcare products to those who need them or fresh fruit to children playing in the park. finance work at kuehne+nagel, means more than we imagine. - **how you create impact**: 1. download the ageing report in finance system daily for countries, clients, and/or accounts (corporate, dry cargo, perishable) to reconcile payments. 3. analyze, verify, and accurately determine the amounts paid by comparing bank movements with the client's outstanding balances. 4. manage, control, and respond to payment detail information sent by the collection team to the rtq. 5. prepare and/or send a generic payment template, including all necessary information for the payment process (see work instruction). **what we would like you to bring**: - bachelor's degree - 1 year + of experience in accounts receivable - experience in bank reconciliation is a plus - intermediate english - confident handling of ms office programs **what's in it for you**: we offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. we are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of w...
Construye y promueve excelentes relaciones con colegas, diseña experiencias de clientes que inspiran lealtad. eres el pilar más importante de nuestro éxito. tú marcas la diferencia. your role será el soporte del equipo comercial en labores operativas y técnicas, las cuales incluyen: modificaciones a programas de seguros, cobros a programas de seguros según su periodicidad, atención a clientes individuales, consecución y revisión, documentos antes y después necesarios para la emisión del programa de seguros; cualquier otro apoyo con el equipo comercial tanto en servicio al cliente como en negocios nuevos. enlace entre el equipo comercial y el equipo de placement. your responsibilities gestionar solicitudes de clientes externos, incluyendo novedades y modificaciones en programas de seguros generales (transporte, daños, automoviles) y de seguros de vida y beneficios. atender directamente a clientes individuales de diferentes tipos de seguros y asegurar la calidad y puntualidad en la entrega de documentos y cotizaciones. coordinar la solicitud de pólizas específicas con aseguradoras locales fuera del programa general de nacora, así como manejar acuerdos de pago periódicos con los aseguradores. acompañaral equipo de placement y brindar atención continua a clientes que requieren servicios permanentes en diversos productos adquiridos, como soat, autos, transporte, crédito, daños materiales, entre otros. your skills and experiences graduación comoadministración / ingeniería / abogado(a) / contaduría / mercadeo / profesional en seguros / economista. experiencia en inte...
It's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. how you create impact you will be responsible for deploying and leading the ci service offering and owning the ci program for the customer, aiming achievement of cost and cash savings in knil customer’s supply chain. leading business case development, providing status updates on ci program to business manager / customer, ensuring achievement of savings targets. what we would like you to bring structural supply chain mapping / understanding of customer’s business end-to-end. monitoring optimization project status, escalations in case of slow / lack of progress, definition of priorities, alignment on focus areas and resources. loss analysis, identification of strategic savings areas (cost / cash) anchoring the baseline in alignment with the customer (key stakeholder incl. customer’s finance). organizing savings tracker – underlying working files and visualization in tableau dashboard monitoring delivering of portfolio of savings, taking measures in case of lack progress or...
It's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. the kc finance process excellence and training manager at finance knowledge center bogota is responsible for developing, implementing, and maintaining standard processes to ensure operational efficiency and compliance, improving quality and productivity, and managing training and learning programs for finance employees. this role focuses on harmonizing site-specific tasks, managing changes, driving continuous improvement initiatives, and designing finance training initiatives that align with global standards. the manager collaborates with various stakeholders to enhance employee experience and supports global projects to increase overall process excellence and training effectiveness. how you create impact lead continuous improvement: conduct thorough analysis of existing processes to identify inefficiencies and areas for improvement, applying continuous improvement methodology. lead process excellence and training in initiatives: work closely with the process excellence specialist (“sme”) in ar and ap, which have a dotted line reporting into the position. lead a small team of process specialists for the transactional tasks. establish and harmonize...
Finance process excellence and training manager get ai-powered advice on this job and more exclusive features. it's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. the kc finance process excellence and training manager at finance knowledge center bogota is responsible for developing, implementing, and maintaining standard processes to ensure operational efficiency and compliance, improving quality and productivity, and managing training and learning programs for finance employees. this role focuses on harmonizing site-specific tasks, managing changes, driving continuous improvement initiatives, and designing finance training initiatives that align with global standards. the manager collaborates with various stakeholders to enhance employee experience and supports global projects to increase overall process excellence and training effectiveness. how you create impact lead continuous improvement: conduct thorough analysis of existing processes to identify inefficiencies and areas for improvement, applying continuous improvement methodology. lead process excellence and training in initiatives: work closely with the process excellence specialist (“sme”) in ar and ap, which have a dott...
Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the role involves leading the onboarding processes of logistics service providers (lsps) according to customer requirements, overseeing the operational performance of the knil control tower and lsps' performance, as well as handling business analytics. the position serves as the first point of contact for troubleshooting escalations and collaborates closely with the business manager to develop sops and implement changes. your responsibilities deployment of kn products and personalized settings according to customer requirements development of a strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence point of contact/escalation for customer concerns at the appropriate counterpart level active monitoring of lsp performance and integration of existing relationships with relevant lsps in scope lead regular (monthly, quarterly) management meetings with lsps to identify areas of improvement, track root causes, and define future prevention actions identify areas of improvement, track root causes, and define actions for prevention in the future maintain and update customer sops in close collaboration with the business manager your skills and experiences bachelor's or university degree in international business or related fields previous experience in 4pl and freight forwarding (air, sea, road...
Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the role involves leading a team of excellence managers across various regions, overseeing the operational performance of the knil control tower and logistics service providers (lsps), as well as handling business analytics. the position serves as the first point of contact for troubleshooting escalations and collaborates closely with the business manager to develop sops and implement changes. your responsibilities delivery of operational services by coordinating related activities across all control towers against sla development of a strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence point of contact/escalation for customer concerns at the appropriate counterpart level active monitoring of the lsp performance and integration of the existing relationships with the relevant lsps in scope lead regular (monthly, quarterly) management meetings with lsps to identify areas of improvement, track root causes, and define future prevention actions. identify areas of improvement, track root causes and define actions for prevention in the future maintain and update customer sop in close collaboration with business manager your skills and experiences bachelors university degree in international business or related careers experience in freight forwarding (air, sea, road) experience in supply...
We are looking for a quality & safety specialist to ensure compliance with iso 9001, 14001, 45001 standards and kuehne+nagel's sustainability program (living esg) across our warehouses and offices in colombia. the role involves conducting audits, inspections, and implementing continuous improvement programs (capa) to uphold operational excellence and regulatory compliance. how you create impact develop and manage the annual quality & sustainability (q&s) plan by business unit and site, aligned with client and operational needs. lead management review meetings and collaborate with site managers and qshe staff to drive continuous improvement. conduct internal audits across contract logistics (cl) and freight forwarding (ff) operations, ensuring compliance with qshe standards. ensure implementation and maintenance of external certifications (e.g., iso 9001, 14001, 45001, basc, oea). coordinate first- and third-party audits with certifying bodies, clients, and regulatory entities. define and track q&s kpis at national and site level; support performance reviews with internal teams and clients. manage training programs and promote a strong quality & sustainability culture across all operations. ensure compliance with local regulations related to qshe and support operational readiness for new client projects. lead the deployment and monitoring of the living esg strategy and corporate social responsibility (csr) activities in colombia. collaborate with other departments to drive cost-effective improvements in qshe processes and service providers. what we would like you to bring de...
It's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. the engineer is responsible for defining and implementing strategies within the service portfolio for the customer, ensuring success and proposing improvements to achieve or exceed the established goals in quality, cost, and time. this role involves challenging the status quo of implemented and proposed solutions, fostering innovation, and optimizing added value, efficiency, quality, and sustainability in services to enhance the customer experience. how you create impact analyze and understand business and operational needs for changes, including mapping process deviations. ensure the implementation of process improvements in alignment with business, operations, and implementation teams. drive and commercialize innovative and digital services within integrated logistics service landscape. identify and eliminate gaps in solution design documentation to enhance efficiency and effectiveness. what we would like you to bring demonstrated experience in project and change management. at least 5 years of proven experience in 4pl services or logistics. strong entrepreneurial mindset, including cost sensitivity, value focus, customer orientation, and owners...
Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the role involves leading the onboarding processes of logistics service providers (lsps) according to customer requirements, overseeing the operational performance of the knil control tower and lsps' performance, as well as handling business analytics. the position serves as the first point of contact for troubleshooting escalations and collaborates closely with the business manager to develop sops and implement changes. your responsibilities deployment of kn products and personalized settings according to customer requirements development of a strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence point of contact/escalation for customer concerns at the appropriate counterpart level active monitoring of lsp performance and integration of existing relationships with relevant lsps in scope lead regular (monthly, quarterly) management meetings with lsps to identify areas of improvement, track root causes, and define future prevention actions identify areas of improvement, track root causes, and define actions for prevention in the future maintain and update customer sops in close collaboration with the business manager your skills and experiences bachelor's or university degree in international business or related fields previous experience in 4pl and freight forwarding (air, sea, road...
It's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. the engineer is responsible for defining and implementing strategies within the service portfolio for the customer, ensuring success and proposing improvements to achieve or exceed the established goals in quality, cost, and time. this role involves challenging the status quo of implemented and proposed solutions, fostering innovation, and optimizing added value, efficiency, quality, and sustainability in services to enhance the customer experience. how you create impact analyze and understand business and operational needs for changes, including mapping process deviations. ensure the implementation of process improvements in alignment with business, operations, and implementation teams. drive and commercialize innovative and digital services within integrated logistics service landscape. identify and eliminate gaps in solution design documentation to enhance efficiency and effectiveness. what we would like you to bring demonstrated experience in project and change management. at least 5 years of proven experience in 4pl services or logistics. strong entrepreneurial mindset, including cost sensitivity, value focus, customer orientation, and owners...
It's more than a job as a finance professional at kuehne+nagel, your work includes managing budgets, strategic planning, and overseeing financial operations. you also help make ordinary and special moments possible for people around the world. because your financial diligence allows your colleagues across the company to stay focused on the core of their work, whether it's getting vital healthcare products to those who need them or fresh fruit to children playing in the park. finance work at kuehne+nagel, means more than we imagine. . we are looking for a cash allocation team leader to support and guide the cash allocation team in the accurate and timely posting of client payments for services rendered. this role ensures full compliance with corporate accounts receivable policies and cash allocation best practices. the position is part of our knowledge center in bogotá and supports operations across the north american region. how you create impact ensure timely and accurate application of client payments in accordance with service level expectations. monitor and follow up on unidentified payments to support prompt resolution and proper allocation. collaborate with internal teams to resolve payment discrepancies and support smooth accounts receivable operations. oversee the performance of the cash allocation team, providing guidance, coaching, and training as needed. conduct regular performance evaluations and contribute to team development. support the implementation and continuous improvement of financial processes and tools. maintain accurate records and support compliance...
Build and promote strong relationships with colleagues, designing customer experiences that inspire loyalty. you are a key pillar of our success and make a difference. your role the role involves leading the onboarding processes for logistics service providers (lsps) according to customer requirements, overseeing the operational performance of the knil control tower and lsps, and handling business analytics. you will serve as the first point of contact for troubleshooting escalations and collaborate closely with the business manager to develop sops and implement changes. your responsibilities deploy kn products and customize settings according to customer requirements. develop a strong working relationship between business management and operations to create a cohesive team delivering operational excellence. act as the point of contact/escalation for customer concerns at the appropriate level. monitor lsp performance actively and manage relationships with relevant lsps within scope. lead regular management meetings (monthly, quarterly) with lsps to identify areas for improvement, analyze root causes, and define future prevention actions. identify areas for improvement, track root causes, and define preventive actions. maintain and update customer sops in close collaboration with the business manager. your skills and experiences bachelor's degree in international business or related fields. previous experience in 4pl and freight forwarding (air, sea, road). experience in supply chain optimization and operational performance improvement. experience with cross-regional or glob...
Build and promote strong relationships with colleagues, designing customer experiences that inspire loyalty. you are a key pillar of our success and make a difference.your rolethe role involves leading the onboarding processes for logistics service providers (lsps) according to customer requirements, overseeing the operational performance of the knil control tower and lsps, and handling business analytics. you will serve as the first point of contact for troubleshooting escalations and collaborate closely with the business manager to develop sops and implement changes.your responsibilitiesdeploy kn products and customize settings according to customer requirements.develop a strong working relationship between business management and operations to create a cohesive team delivering operational excellence.act as the point of contact/escalation for customer concerns at the appropriate level.monitor lsp performance actively and manage relationships with relevant lsps within scope.lead regular management meetings (monthly, quarterly) with lsps to identify areas for improvement, analyze root causes, and define future prevention actions.identify areas for improvement, track root causes, and define preventive actions.maintain and update customer sops in close collaboration with the business manager.your skills and experiencesbachelor's degree in international business or related fields.previous experience in 4pl and freight forwarding (air, sea, road).experience in supply chain optimization and operational performance improvement.experience with cross-regional or global collaborat...
Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference.your rolethe project director holds a senior-level position within the integrated logistics - 4pl organization. this role reports directly to the head of global customer onboarding and involves close collaboration with senior stakeholders across key areas, including customer, kn process & systems, operations, and business management & lsps.your responsibilitiesmanaging a portfolio of integrated logistics (4pl) projects at a strategic level.leading implementation projects in alignment with global and regional project management methodologies and risk control frameworks.overseeing key project activities, including requirements gathering, solution validation, ownership of end-to-end operational design, deployment, and stabilization of implemented solutions.ensuring delivery of projects within budget and on schedule, addressing and resolving any deviations related to scope, budget, or timelines.assisting in evaluating solutions and budgets for new customer implementation projects, covering initiation, planning and design, validation, deployment, and post-deployment phases.interacting with senior stakeholders on the side of customers and lsps, addressing issues, elaborating on solutions/scenarios.your skills and experiencesbachelor's degree in international business or related fields.proven experience in 4pl and freight forwarding (air, sea, road).proven experience with project management.experience ...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo