Kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 17 markets.we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.we are a diverse team of more than 2,700 kaizeners, from 40+ nationalities spreading across 3 continents. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there’ll be no average day for you. ready to press play on potential?let's start with the rolewe are looking for a highly motivated and sports-passionate team player, who enjoys working in a fast-growing and dynamic environment to join our trading operations team.as a trading operations executive, you will:events & markets creation: have all possible sporting events on site and set up correctly, making sure that all events/markets meet local regulations. review periodically what the competition offers in terms of live-betting events, in order to ensure that our sportsbook product is the most attractive one, covering our customers' needs.soccer enhanced odds offering & risk management: planning and creation of the daily boosted odds offered to our customers on selected-popular soccer events. monitoring the liabilities of those odds, ensure the desired margin and mitigate the risk.real time settlements: ensure customer experience with accurate and rapid settlement of all kinds of events or markets in a variety of sports that are not offered for live betting. real time settlements in playe...
Streamline is a creative development studio specializing in full video game development, game publishing, interactive digital assets, and metaverse creation. we provide experienced professionals to help bring the most demanding projects from concept all the way through production with our technical knowledge of established industry standards for high-performance results along every step. that means when you come to work at streamline, expect to be challenged like you’ve never been challenged before. we are a games company, a creative company, and people who work fast under pressure—a productive attitude is critical to a high-functioning team. our goal is to keep the process straightforward. streamline values responsibility: we understand the significance of our role. every promise, deadline, and milestone reflects our deep responsibility to our clients and the privilege of over two decades in the industry. accountability: we take ownership of our work and our mistakes. accountability fosters teamwork and ensures the quality of our deliverables. it also builds trust between us and our clients. discipline: making games is fun, but it demands rigorous discipline. our strict adherence to workflows, processes, and schedules is what sets streamline apart. hard work and teamwork: we believe in finishing together. our commitment to high-quality work is matched by our dedication to supporting each other and our clients to the very end. communication: clear and thorough communication is key at streamline. we ensure everyone—from team members to clients—is aligned and informed. master...
Streamline is a creative development studio specializing in full video game development, game publishing, interactive digital assets, and metaverse creation. we provide experienced professionals to help bring the most demanding projects from concept all the way through production with our technical knowledge of established industry standards for high-performance results along every step. that means when you come to work at streamline, expect to be challenged like you’ve never been challenged before. we are a games company, a creative company, and people who work fast under pressure—a productive attitude is critical to a high-functioning team. our goal is to keep the process straightforward. streamline values responsibility: we understand the significance of our role. every promise, deadline, and milestone reflects our deep responsibility to our clients and the privilege of over two decades in the industry. accountability: we take ownership of our work and our mistakes. accountability fosters teamwork and ensures the quality of our deliverables. it also builds trust between us and our clients. discipline: making games is fun, but it demands rigorous discipline. our strict adherence to workflows, processes, and schedules is what sets streamline apart. hard work and teamwork: we believe in finishing together. our commitment to high-quality work is matched by our dedication to supporting each other and our clients to the very end. communication: clear and thorough communication is key at streamline. we ensure everyone—from team members to clients—is aligned and informed. master...
Kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 17 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are a diverse team of more than 2,700 kaizeners, from 40+ nationalities spreading across 3 continents. we are an equal opportunity employer committed to fostering a diverse and inclusive workplace. we welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there’ll be no average day for you. ready to press play on potential? let’s start with the role the quality control manager reports to the senior operations manager and is responsible for the overall quality of the cs, sales, client operations teams. this role ensures that kaizen provides top-class customer support across latin american markets. the manager will be leading a group of quality and training analysts supporting a range of markets from different locations. as a quality control manager you will: identify opportunities through kpis and rca's to drive performance towards excellence and achieve targets; provide actionable insights to drive changes across the organization, focusing on customer experience enhancement; analyze and review all departmental metrics to understand how the team’s performance affects those kpis; drive quality improvements for both inte...
Kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 17 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are a diverse team of more than 2,700 kaizeners, from 40+ nationalities spreading across 3 continents. we are an equal opportunity employer committed to fostering a diverse and inclusive workplace. we welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there’ll be no average day for you. ready to press play on potential? let’s start with the role: the quality control department is at the forefront of our commitment to consistently enhancing the services provided to our discerning and valued customers. our focus is to achieve and maintain high levels of excellence in the overall customer experience for both internal and bpo customer service teams. as a quality control team lead, your role is pivotal in ensuring the consistent quality of the company's customer service department. you will be actively involved in the ongoing evaluation and refinement of processes, as well as the continuous improvement of the skills possessed by our customer service agents. as a quality control team leader, you will: oversee and analyze qa evaluations to ensure compliance with company standards and customer satisfaction goals. identify...
We are kaizen gaming kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 17 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are a diverse team of more than 2,700 kaizeners, from 40+ nationalities spreading across 3 continents. we are an equal opportunity employer committed to fostering a diverse and inclusive workplace. we welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there’ll be no average day for you. ready to press play on potential? let’s start with the role: the quality control department is at the forefront of our commitment to consistently enhancing the services provided to our discerning and valued customers. our focus is to achieve and maintain high levels of excellence in the overall customer experience for both internal and bpo customer service teams. as a quality control team lead, your role is pivotal in ensuring the consistent quality of the company's customer service department. you will be actively involved in the ongoing evaluation and refinement of processes, as well as the continuous improvement of the skills possessed by our customer service agents. as a quality control team leader, you will: oversee and analyze qa evaluations to ensure compliance with company standards and customer satisfa...
Kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 17 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are a diverse team of more than 2,700 kaizeners, from 40+ nationalities spreading across 3 continents. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there’ll be no average day for you. ready to press play on potential? let's start with the role the backoffice team leader is an experienced customer service professional with experience in managing a team. he reports to the backoffice manager/backoffice supervisor and is responsible for building, leading, and coaching a team of backoffice agents - ensuring that his team performs with high efficiency providing excellent service and reaches kaizen strategic & performance objectives. responsibilities assists with defining the needs of a recruitment process and actively participates in the hiring process providing input for the selection of best talent to achieve business objectives. coach, mentor and supervise a team of backoffice agents establishing a culture of high performance. provides teams with resources, tools, and processes to do their job effectively. delegates tasks and removes obstacles to get the job done, holding everyone accountable; makes sure that roles, responsibilities, and reporting lines are clear to each team member. trains and signs off new staff within the allocat...
Kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 17 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are a diverse team of more than 2,700 kaizeners, from 40+ nationalities spreading across 3 continents. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there’ll be no average day for you. ready to press play on potential? the quality control department is at the forefront of our commitment to consistently enhance the services provided to our discerning and valued customers. our focus is to achieve and maintain high levels of excellence in the overall customer experience for both internal and bpo's customer service. rooted in the principles of continuous improvement, the department is committed to refining and enhancing the services, processes, and products offered by kaizen. as a quality control analyst within this framework, your role is pivotal in ensuring the consistent quality of the company's customer service department. you will be actively involved in the ongoing evaluation and refinement of processes, as well as the continuous improvement of the skills possessed by our customer service agents. as a quality control analyst you will: conduct daily monitoring of all communication channels within the services department (customer service, customer service inbound, sales); continuously evaluate the work of agents, focusing on impr...
Kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 17 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are a diverse team of more than 2,700 kaizeners, from 40+ nationalities spreading across 3 continents. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there’ll be no average day for you. ready to press play on potential? let's start with the role we are looking for a highly motivated and sports-passionate team player, who enjoys working in a fast-growing and dynamic environment to join our trading operations team. as a trading operations executive, you will: events & markets creation: have all possible sporting events on site and set up correctly, making sure that all events/markets meet local regulations. review periodically what the competition offers in terms of live-betting events, in order to ensure that our sportsbook product is the most attractive one, covering our customers' needs. soccer enhanced odds offering & risk management: planning and creation of the daily boosted odds offered to our customers on selected-popular soccer events. monitoring the liabilities of those odds, ensure the desired margin and mitigate the risk. real time settlements: ensure customer experience with accurate and rapid settlement of all kinds of events or markets in a variety of sports that are not offered for live betting. real time settlements ...
Streamline is a creative development studio specializing in full video game development, game publishing, interactive digital assets, and metaverse creation. we provide experienced professionals to help bring the most demanding projects from concept all the way through production with our technical knowledge of established industry standards for high-performance results along every step. that means when you come to work at streamline, expect to be challenged like you’ve never been challenged before. we are a games company, a creative company, and people who work fast under pressure—a productive attitude is critical to a high-functioning team. our goal is to keep the process straightforward. streamline values responsibility: we understand the significance of our role. every promise, deadline, and milestone reflects our deep responsibility to our clients and the privilege of over two decades in the industry. accountability: we take ownership of our work and our mistakes. accountability fosters teamwork and ensures the quality of our deliverables. it also builds trust between us and our clients. discipline: making games is fun, but it demands rigorous discipline. our strict adherence to workflows, processes, and schedules is what sets streamline apart. hard work and teamwork: we believe in finishing together. our commitment to high-quality work is matched by our dedication to supporting each other and our clients to the very end. communication: clear and thorough communication is key at streamline. we ensure everyone—from team members to clients—is aligned and ...
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