**we are kaizen gaming** ***kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 17 markets with 2 brands (betano & stoiximan). we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are a diverse team of more than 2.500 kaizeners, from 40+ nationalities spreading across 3 continents. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there'll be no average day for you. ready to press play on potential? **let's start with the role** the backoffice team leader is an experienced customer service professional with experience in managing a team. he reports to the backoffice manager/backoffice supervisor and is responsible for building, leading and coaching a team of backoffice agents - ensuring that his team performs with high efficiency providing excellent service and reaches kaizen strategic & performance objectives. **responsibilities** - assists with defining the needs of a recruitment process and actively participates in the hiring process providing input for the selection of best talent to achieve business objectives. - coach, mentor and supervise a team of backoffice agents establishing a culture of high performance. - provides teams with resources, tools, and processes to do their job effectively. - delegates tasks and removes obstacles to get the job done, holding everyone accountable; makes sure that roles, responsibilities, and re...
Kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 19 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are a diverse team of more than 2.700 kaizeners, from 40+ nationalities spreading across 3 continents. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there’ll be no average day for you. ready to press play on potential? let's start with the role the role has responsibility and accountability for kaizen’s procurement requirements. the candidate should be an effective business partner with a background in transformation and hands-on procurement skills in order to assist in establishing the procurement function to a best-in-class level. the business is experiencing significant organic growth, creating an expanded opportunity to transition towards a formal procurement function. it’s imperative to adapt to new ways of working, identify synergies between business processes and look for new opportunities that deliver tangible results. your remit will cover a wide portfolio, including expenditures related to technology software, gaming and psp. as a procurement specialist, you will: develop and lead the procurement process for all supplier contracts within specific categories; identify and manage contract negotiations, ensuring price, quality and service targets exceed business expectations; manage the sourcing cycle and build strong relat...
We are kaizen gaming kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 19 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are a diverse team of more than 2.700 kaizeners, from 40+ nationalities spreading across 3 continents. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there’ll be no average day for you. ready to press play on potential? let’s start with the role we’re looking for a passionate and detail-oriented chatbot product specialist to help design, build, and optimize ai-driven conversations across our customer support channels. this role is pivotal in shaping how our customers interact with our brand through automated support, blending dialog design with natural language understanding (nlu) to ensure our chatbots deliver accurate, helpful, and engaging user experiences in a dynamic, regulated industry. as a chatbot product specialist you will: design and maintain intuitive conversation flows (main paths, fallbacks, disambiguation, prompts) build and configure structured dialogues in conversational ai platforms support chatbot release management across markets and languages create and optimize training data (utterances, intents, entities) monitor nlu performance and implement improvements analyze chatbot metrics (resolution, containment, escalation, csat) and user feedback recommend and apply data-driven enhancements to f...
Kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 19 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are a diverse team of more than 2.700 kaizeners, from 40+ nationalities spreading across 3 continents. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there’ll be no average day for you. ready to press play on potential? let’s start with the role we’re looking for a passionate and detail-oriented chatbot product specialist to help design, build, and optimize ai-driven conversations across our customer support channels. this role is pivotal in shaping how our customers interact with our brand through automated support, blending dialog design with natural language understanding (nlu) to ensure our chatbots deliver accurate, helpful, and engaging user experiences in a dynamic, regulated industry. as a chatbot product specialist you will: design and maintain intuitive conversation flows (main paths, fallbacks, disambiguation, prompts) build and configure structured dialogues in conversational ai platforms support chatbot release management across markets and languages create and optimize training data (utterances, intents, entities) monitor nlu performance and implement improvements analyze chatbot metrics (resolution, containment, escalation, csat) and user feedback recommend and apply data-driven enhancements to flows, nlu models, and...
Join to apply for the chatbot product specialist role at kaizen gaming join to apply for the chatbot product specialist role at kaizen gaming we are kaizen gaming kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 19 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are kaizen gaming kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 19 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. we are a diverse team of more than 2.700 kaizeners, from 40+ nationalities spreading across 3 continents. our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there’ll be no average day for you. ready to press play on potential? let’s start with the role we’re looking for a passionate and detail-oriented chatbot product specialist to help design, build, and optimize ai-driven conversations across our customer support channels. this role is pivotal in shaping how our customers interact with our brand through automated support, blending dialog design with natural language understanding (nlu) to ensure our chatbots deliver accurate, helpful, and engaging user experiences in a dynamic, regulated industry. as a chatbot product specialist you will: design and maintain ...
Kaizen gaming, the team powering betano, is one of the biggest gametech companies in the world, operating in 19 markets. we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.we are a diverse team of more than 2.700 kaizeners, from 40+ nationalities spreading across 3 continents.our #oneteam is proud to be among the best workplaces in europe and certified great place to work across our offices. here, there'll be no average day for you. ready to press play on potential?let's start with the rolethe bpo operations manager is responsible for providing a productive and motivating working environment. they follow and implement the general strategy within the team, leading and focusing on people development, team morale and performance, and the overall operation and function of the department.as a bpo operations manager, you will:collaborate with the senior manager/head in accomplishing the overall goals of the division;create strategic plans, set long-term, medium-term, and short-term goals, and turn new ideas into projects;monitor bpo providers and deliverables;allocate projects and monitor progress, provide advice, and assist when needed;analyze, evaluate, and report on the overall results of the internal and outsourced operations (quantitative and qualitative metrics);collaborate with team leaders to ensure the smooth internal and external operations;monitor performance and needs of direct reports and overall performance of the department;be responsible for recruiting needs and pro...
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