**role purpose**: jumio is seeking a driven technical support professional looking to join our jumio technical support team, based in barranquilla, colombia. as an individual contributor, reporting to the manager, jumio technical support, you will get the chance to work within an international startup as part of a small team where every member's opinion matters. we have offices in sunnyvale, london, vienna, singapore, linz, andjaipur. **role value**: you should be proactive, high-energy, motivated, an excellent communicator, confident and detail-oriented. you have a commitment to excellence and a desire to delight customers. you have a proven track record with solving problems and know the importance of getting the details right. **responsibilities**: - take ownership of common customer issues reported and see problems through to resolution. - research, diagnose, troubleshoot and identify solutions to resolve customer issues. - provides prompt and accurate feedback to customers. - oversee and manage open support tickets to ensure ongoing customer communication. - follows standardized procedures for proper escalation of unresolved issues to the second level support team. - help in resolving escalated customer complaints. - develop customer relationships through professional interactions. - actively contribute to both jumio's internal and external (customer) knowledge base. **experience and qualifications**: - minimum two (2) years experience in a technical support role preferred. - excellent written and verbal communication and interpersonal skills. - fl...
Role title: business development representative location: colombia role purpose: jumio is looking for a business development representative (bdr) based in colombia to support our latam team by generating qualified opportunities that contribute to pipeline growth. this is an entry-level position ideal for someone early in their career with strong communication skills and a passion for learning in a fast-paced, tech-driven environment. this bdr will primarily support our account executive and marketing teams by connecting with potential customers, qualifying inbound interest, and supporting outbound outreach campaigns. the ideal candidate will be fluent in english, highly proactive, and comfortable using technology and communication tools. this role reports to the business development & marketing team lead, latam. role value: our bdrs are essential to jumio’s go-to-market success. they help us connect with new prospects and ensure we’re engaging the right companies and individuals at the right time. example responsibilities: reach out to potential leads via phone, email, and other digital channels qualify inbound leads and determine next steps with the sales team research companies and contacts to support outbound prospecting update and maintain lead data and activity logs in salesforce crm assist in campaign execution alongside marketing help write, format, and schedule email templates using tools like outreach, highspot, vidyard and more. represent jumio’s values and products with professionalism and curiosity help evaluate and test new sales tools experience and qualificat...
What we're looking for join dolarapp, a fast-growing fintech revolutionizing cross-border payments in latin america! we are looking for a hands-on, detail-oriented aml analyst who takes ownership, works diligently, and thrives in a fast-paced, dynamic environment. in this role, you will be on the front lines of financial crime prevention, investigating and responsing alerts related to kyc/kyb discrepancies (e.g., biometric mismatches, fake documents, irregular ids via receita federal, jumio, persona, and serpro), pep/sanctions/warnings.you’ll also analyze pix infractions, review alerts of transaction monitoring, and respond with the assistance of the compliance officer to regulatory requests, ensuring compliance while strengthening our aml framework.collaboration is key—you’ll work with compliance, risk, and operations teams to refine aml prevention strategies and stay ahead of evolving regulations. if you're passionate about fintech, compliance, and making a real impact, we’d love to have you on board! what you'll be doing investigate and analyse kyc alerts related to biometric mismatches, fake documents, and irregular ids using receita federal, kyc software (such as jumio and persona), and serpro to detect fraudulent activity analyse pix infractions in brazil, assess potential risks, and determine appropriate actions to mitigate financial crime threats conduct investigations on pep (politically exposed persons), sanctions, and warnings alerts, ensuring proper risk assessment and compliance with regulatory requirements review, enhance, and optimise transaction moni...
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