Position title: virtual front office trainer reports to: operations manager position summary: this position requires a great deal of professionalism, presence, finesse, attention to detail, schedule flexibility, perfect attendance, and willingness to grow in a positive, fast-paced environment. directly train all virtual front office personnel during their shift and ensure proper completion of all virtual front office knowledge of our standard operations procedures , and the pms as assigned by the operations manager and hotel general manager. responsible for the development and creation of front-of-house training programs) as well as the infrastructure required (processes, procedures, visual workplace design, assessments, delighters, etc.) .. must be able to work well in stressful, high-pressure situations, including the ability to handle guest & team member's objections and disputes to satisfactory results. full-fills the duties of the operations manager in their absence as needed. general accountabilities ● flexible and willing to rotate personal schedules as needed ● adhere to and follow hotel sops and daily checklist ● a can-do attitude with a positive approach while responding to challenging issues ● develop training programmes and design comprehensive training modules that address the specific needs ● conduct training sessions adept at conveying information clearly and enthusiastically, utilizing various teaching methodologies to cater to diverse learning styles. ● evaluate training outcomes implementing mechanisms to measure the participants' knowledge ...
As virtual front office operations manager, you’ll be responsible for effectively leading and managing all aspects of the front desk agents and supervisors, excel in the relationship with each hotel general manager, and deliver results that contribute to the vision & mission, and overall success of the hotel by accomplishing performance objectives focused on driving and ensuring team members, guest, brand standards, sales and profitability satisfaction are met. this is a great opportunity for a hotel front office manager or front office supervisor with a hands-on field support approach and a basic understanding of housekeeping and hotel operations. key responsibilities: - functioning as the primary strategic leader of the front of house virtual agents for each hotel with responsibility for all aspects of the operation, including guest and team members' satisfaction, financial performance, and sales and revenue generation - analyzing business results and working with the leadership team to develop effective strategies to address needs. making key decisions overseeing execution, and ensuring appropriate resources are available to achieve business results. - ensuring brand standards are met or exceed guest expectations while communicating follow-up actions to the team as necessary. - it is driving the service culture in the hotel through active involvement in the day-to-day activities and responsibilities of the virtual front desk agents and supervisors. - high volume of engagement with the senior leadership team of each hotel to develop effective management strategies and ...
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