**jefe de reclutamiento y selección** - profesional de carreras administrativas - experiência mínima de 2 años liderando procesos de selección masiva en el sector contact center - contrato: indefinido con todas las prestaciones de ley **características del puesto**: - salario - 2´879.000 - tipo de contrato - indefinido - experiência mínima - 2 años - estudios mínimos - profesional graduado - horario de labor - lunes a viernes 8 am a 6 pm...
**requisition id**: 210240 we are committed to investing in our employees and helping you continue your career at scotiatech. **_ purpose_** contributes to the overall success of the contact center technology team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. **_ accountabilities _**: - works closely with internal business customers, business analysts, and team members to understand business requirements that drive the development, analysis, and design of quality technical solutions. - responsibilities may also include participation in performance monitoring and on-going support. - provides guidance and training to peer’s programmers. - participates in the evaluation of production logs and system service requests and identifies actions to be taken to accomplish successful resolution to problem logs and deployment of new enhancements. - assists in integrated system test (ist) by supporting the test plan, test case validation and execution. - design and build data visualizations, dashboard and reports using software tools including but not limited to power bi & sql. - design and develop reports as required by business clients. - create and maintain interactive data visualization through data interpretation and analyses, integrating various reporting components from multiple data sources. - create new methods to visualize core business metrics through ...
Buscamos **backoffice bilingüe** **inglés b2** sexto semestre en adelante en carreas administrativas o afines experiência mínima de 6 meses en servicio al cliente en líneas inbound o canales digitales. salario: $ 1.800.000 + variable de $ 200.000 por cumplimiento de indicadores contrato obra o labor horario: lunes a sábado de 6:00 am a 9:00 pm 48 horas a la semana ( incluye festivos de colombia)...
Buscamos **backoffice bilingüe** **inglés b2** sexto semestre en adelante en carreas administrativas o afines experiência mínima de 6 meses en servicio al cliente en líneas inbound o canales digitales. salario: $ 1.800.000 + variable de $ 200.000 por cumplimiento de indicadores contrato obra o labor horario: lunes a sábado de 6:00 am a 9:00 pm 48 horas a la semana ( incluye festivos de colombia)...
**requisition id**: 210240 we are committed to investing in our employees and helping you continue your career at scotiatech. **_ purpose_** contributes to the overall success of the contact center technology team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. **_ accountabilities _**: - works closely with internal business customers, business analysts, and team members to understand business requirements that drive the development, analysis, and design of quality technical solutions. - responsibilities may also include participation in performance monitoring and on-going support. - provides guidance and training to peer’s programmers. - participates in the evaluation of production logs and system service requests and identifies actions to be taken to accomplish successful resolution to problem logs and deployment of new enhancements. - assists in integrated system test (ist) by supporting the test plan, test case validation and execution. - design and build data visualizations, dashboard and reports using software tools including but not limited to power bi & sql. - design and develop reports as required by business clients. - create and maintain interactive data visualization through data interpretation and analyses, integrating various reporting components from multiple data sources. - create new methods to visualize core business metrics through ...
Buscamos profesional en carreras relacionadas con ingeniería, economía, estadística o afines. (estudios homologables por experiência superior a 4 años). experiência mínima de 2 años como datamarshall, analista bi, workforce o reporting. conocimiento y experiência en generación de informes, manejo de bases de datos e indicadores de contact center. conocimiento avanzado de excel, access y power bi. conocimiento intermedio de sql. horario: lunes a viernes 7:30 am a 5:30 pm, con disponibilidad los sábados medio día. salario: $3.000.000....
**interactivo te patrocina para que estudies en el sena** **técnico en operación de servicios de contac center y bpo.** **requisitos**: - ser bachiller graduado (grado 11) - no haber cursado un programa técnico o tecnológico en el sena - no haber firmado contrato de aprendizaje anteriormente. (duración 15 meses) 06 fase lectiva /09 fase productiva. auxilio de sostenimiento: fase lectiva: 50% del salario mínimo + afiliación a eps + formación en el sena fontibón barrio villemar. fase productiva: 75% del salario mínimo + afiliación a eps + afiliación a arl + práctica en las instalaciones de interactivo. - la formación será presencial, y se llevará a cabo en la sede fontibón, ubicada en la calle 19a n°96c - 40 barrio villemar jornada mañana(07:00 a.m. a 12:00 p.m.), (jornada tarde de 12:30 p.m. a 05:30 p.m.)._...
**interactivo te patrocina para que estudies en el sena** **técnico en operación de servicios de contac center y bpo.** **requisitos**: - ser bachiller graduado (grado 11) - no haber cursado un programa técnico o tecnológico en el sena - no haber firmado contrato de aprendizaje anteriormente. (duración 15 meses) 06 fase lectiva /09 fase productiva. auxilio de sostenimiento: fase lectiva: 50% del salario mínimo + afiliación a eps + formación en el sena fontibón barrio villemar. fase productiva: 75% del salario mínimo + afiliación a eps + afiliación a arl + práctica en las instalaciones de interactivo. - la formación será presencial, y se llevará a cabo en la sede fontibón, ubicada en la calle 19a n°96c - 40 barrio villemar jornada mañana(07:00 a.m. a 12:00 p.m.), (jornada tarde de 12:30 p.m. a 05:30 p.m.)._...
Buscamos profesional en carreras relacionadas con ingeniería, economía, estadística o afines. (estudios homologables por experiência superior a 4 años). experiência mínima de 2 años como datamarshall, analista bi, workforce o reporting. conocimiento y experiência en generación de informes, manejo de bases de datos e indicadores de contact center. conocimiento avanzado de excel, access y power bi. conocimiento intermedio de sql. horario: lunes a viernes 7:30 am a 5:30 pm, con disponibilidad los sábados medio día. salario: $3.000.000....
Unifycx is growing! we are looking for an experienced call center trainer to join our motivated and ambitious team in barranquilla. come be one of the pioneers at our newest location! what will you do? the overall purpose of the contact center trainer is to facilitate on premise and new hire and continuous education training, develop and organize content and curriculum, and educate trainees to successfully graduate prepared and on schedule. ultimately, you will make sure our customer service representatives build the skills necessary to deliver excellent levels of individual performance and customer satisfaction. we believe that our employees are the most important asset of our company and our commitment to world class training is a key to our success. ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company. in this position, you will: prepare and provide on premise and/or virtual training for new hires. ensure that knowledge checks are in place to guarantee preparedness for handling customer phone interactions provide ongoing training of new and updated information, products, and processes create a positive and engaging virtual learning environment develop team skills in areas of customer service and communication ensure that all team members receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives assemble and distribute course materials and teaching aids track completion of training and all testing results by employee provide feedba...
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