Senior customer success executive page is loaded senior customer success executive apply remote type hybrid locations bogota (colombia) time type full time posted on posted yesterday job requisition id jr102986 at infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through 75+ offices on six continents, infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. the senior customer success executive is responsible for strategically managing and growing relationships with tier 1 clients, ensuring their satisfaction, retention and business growth. this involves a high level of client engagement, coordination of internal teams, proactive risk management and continuous innovation to meet and exceed clients´ expectations and company´s performance metrics. main responsibilities build and maintain trusted relationships with assigned customers (tier 1) to achieve overall customer health and growth by expanding the existing client database, cross-selling to existing cpaas and/or saas clients, and acquiring new clients if needed to achieve kpis for growth. serve as a focal point of contact for all saas matters to m...
Reliability operations engineer page is loaded reliability operations engineer apply remote type hybrid locations bogota (colombia) time type full time posted on posted yesterday job requisition id jr102826 at infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through 75+ offices on six continents, infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. job description: as a part of reliability operations, you will work in a team which strives to identify, respond and mitigate platform incidents. if a platform incident occurs, you and your team will be the first responders to the incident, involving the responsible individuals in mitigation and driving the resolution. your job will include working on improving the observability of our platform, as well as collaboration with other engineers in common mitigation tactics. the automation is a big part of the job, as we strive to have meaningful alerting, rather than being triggered for every small glitch, so fine-tuning of existing alerts and improvements of the processes are one of our priorities. is your eye twitching when something breaks and you alre...
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