CUSTOMER SUCCESS MANAGER

Influ2 is a new kind of b2b advertising that actually works. with influ2, gtm teams can focus on the same buyers throughout the entire buying journey—from cold prospecting to closing and upselling—driving sales revenue. buyers who engage with influ2’s contact-level ads are twice as likely to convert. over 100 enterprises and mid-market companies worldwide, including industry leaders such as capgemini, appsflyer, and hexaware, love our technology. we hope you will love it too. as a customer success manager at influ2 , you will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals. impeccable relational skills and readiness to create win/win environments for all parties you work with will drive your success in this role. what you'll do: be the voice of the customer: you must prioritize maximizing customer satisfaction, retention, and growth. you should be able to understand the customers' business objectives and align them with influ2's offerings. act as a trusted advisor: build and maintain trust-based relationships with our valued customers. this includes proactive engagement, active listening, and empathy. also, serve as a go-to resource for their inquiries, concerns, and strategic discussions related to marketing and sales practices. translate complex ideas into actionable steps: articulate complex ideas clearly and tailor your communication style to different audiences, from mid-level members all the way up to c suite. identify critical insights: analyze customer data and metrics to identify trends, insigh...