About ineven t inevent is an innovative and fast-paced b2b startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. who we are inevent is a remote event tech company with ineventers in over 13 different countries, speaking together more than 27 different languages. we are a global team. ineventers are a unique team, with a shared vision of growth and values. we allow you to be yourself, and we encourage open communication. enterprise customer success manager inevent is looking for a high-standard customer-centric professional to lead a team of enterprise customer success specialists. your focus is on the post-sales lifecycle, guaranteeing the customer's satisfaction and maximum utilization of our platform. your daily goal is to satisfy and retain our largest enterprise customers alongside supporting your team. responsibilities: work and discuss strategies together with inevent c-level suite. develop relationships with event managers and directors of a global clientele. create scalable processes to serve customer segments as effectively and quickly as possible. constantly review and improve customer experience. provide insight to strategic project planning and delivery execution oversight. nurture and develop a multicultural and fast-growing team. give constant feedback to product development and support sales processes. pre-requisites: 5+ years of experience in customer success, project management, or enterprise software sa...
Enterprise cs specialist as an enterprise cs specialist, your role will involve overseeing the entire lifecycle of technical projects and leading the enterprise cs team. this includes planning, executing, and concluding projects, defining their scope, establishing timelines, efficiently managing resources, and ensuring successful project delivery within a specified budget and timeframe. responsibilities manage a portfolio of high-value enterprise accounts build strong, long-lasting relationships with key stakeholders at client companies proactively identify customer needs, challenges, upsell, and cross-sell opportunities develop and implement strategic account plans to drive adoption, retention, and growth manage customer onboarding and ensure successful product implementation track and report on key customer success metrics (e.g., renewals, net promoter score) serve as a subject matter expert for complex client inquiries and escalations, providing advanced troubleshooting and problem-solving skills. collaborate with the product development team to provide feedback on client needs and help prioritize feature enhancements and product roadmap decisions. analyze data and metrics related to customer satisfaction, usage patterns, and churn rates to identify trends and opportunities for improvement. develop and execute strategies to increase customer retention and reduce churn. participate in strategic planning sessions to help define the overall direction and goals of the customer success department. cultivate strong relationships with key stakeholders at client organizatio...
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