TECHNICAL SUPPORT ENGINEER

Fulltime

We are looking for a highly skilled technical support engineer (tse) with solid experience in android os integration, sdk/apk development, web technologies, and hardware troubleshooting. in this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions. you will be responsible for solving software and hardware challenges and ensuring seamless implementation for customers across different industries. key responsibilities:

technical support & troubleshooting: provide on-site and remote technical support for android os systems, sdk integration, apk deployment, and hardware-level issues (such as wifi, bluetooth, usb interfaces). diagnose and troubleshoot issues across software, application, and hardware layers. assist customers with android studio builds, sdk/api integrations, web system configurations, and device-level debugging. field deployment & testing: assist in the installation, configuration, and validation of products at customer sites. perform field testing to verify connectivity (wifi/bt/usb) and performance of integrated solutions. collect and analyze customer feedback to support product improvement. customer training & enablement: deliver technical workshops, training sessions, and onboarding support to ensure customer success. create technical documentation, integration guides, and troubleshooting manuals. pre-sales & post-sales technical support: partner with sales teams to provide technical expertise during solution proposals, demonstrations, an...