Purpose this role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. the key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements. key missions manages the customer relation by being idemia's primary point of contact for the customer. seeks pro-actively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities. makes sure the customer performs their obligations in order to allow idemia to perform the work. leads and supports idemia's program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives. provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers. ensures compliance with customer requirements. organizes and plans the work according to program management system process. performs the tollgates reviews. monitors the kpis of the program. takes care of risk management. identifies issues or risks in collaboration with the technical project managers. makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management. manages the program profit and loss, gross margin, revenue and invoicing forecasts. manages contracts management. reinforces and ensures adherence to contract terms and conditions. leads programs of high complexity. profile & other information 10 years of...
Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance. purpose this role is responsible for defining the system integration strategy and configuring, installing and validating idemias solutions that best addresses customers' requirements and optimize idemias business value. key missions defines integration and test strategy, test plan and tests scenarios ensures requirements traceability and coverage defines and uses devops and ci/cd approach builds the integration environment and installs the solution or upgrades it performs system integration and validation test including load, performance, high availability, accuracy and security tests investigates issues by analyzing logs during tests execution, reports incidents through configuration management tool and monitors them until closure produces documents that will allow proper installation, testing, operations and administration prepares and provides training for custom...
Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance. purpose this role manages testing activities of products or solutions to ensure that the quality is compliant with standards and to meet customer requirements. key missions develops, prepares and executes test plans, procedures and schedules plans and conducts testing including using programming languages for test automation includes the test plan automated as much as possible in the ci/cd chain performs analysis of test results reports incidents during test execution and tracks them until closure performs regression and ad-hoc testing depending on changes ensures requirements are fully covered by tests contributes and validates documentations as per project deliveries (configuration, users’ guides, etc.) describes, plans and executes autonomously complex tests (automation, manual, etc.) including definition and implementation of procedures manages troubleshooting g...
Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance. purpose this role is responsible for maintaining the service-level agreement critical production platforms or products and providing automated operations to ensure the service to our clients is always of the best quality. key missions classify, debug, mitigate, and diagnose issues. manage and respond to cases escalated to levels 2 & 3, following internal procedures. escalate level 3 incidents to specialized company areas. prepare and present consolidated incident reports to stakeholders. monitor intervention plans and perform root cause/log analysis. take ownership of issues and ensure resolution within defined slas. support implementation and integration processes when needed. train and guide team members, propose service improvements, and harden platforms pre- and post-launch. maintain system health, recover platforms during incidents, and perform post-mortem anal...
Purpose this role represents the economic transactions of the division to safeguard the assets of idemia fairly, accurately, and on time and ensures compliance with applicable regulations. provides the management team with reliable information for decision-making key missions identifies general ledger transactions (cut-off accruals, provisions, payroll, tax,…) and posts them in the ledger prepares and ensures correctness and validity of balance sheet accounts (reconciling sub-ledgers with general ledger, aging calculation, fair valuation/completeness of assets, completeness of liabilities,…) prepares monthly financial statements per entity, including balance sheet, profit and loss, trial balance, and any relevant analysis loads/reports monthly financial statements in the group financial tools for availability for financial teams prepares the yearly financial statements and associated filings, in compliance with local gaap answers ad-hoc financial requests/queries from stakeholders coordinates internal and external audit reviews and supports internal control annual self-assessment may provide tax schedules to support value added tax and corporate income tax returns may ensure correctness and validity of the inventory ledger may ensure correctness and validity of the fixed asset ledger, managing the fixed assets purchase orders, booking appropriate entries, monitoring activation, depreciation, and disposal of the assets may include cost accounting activity solves errors and proposes solutions by communicating with other parties handles gl accounting and reporting for medium-s...
Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance. purpose this role is responsible for implementing and maintaining systems (software and hardware computing infrastructure) supporting idemia's processes and operations. key missions ingeniero infraestructura nivel 3 su responsabilidad principal es asegurar la correcta instalación, configuración y puesta en marcha del sistema de información que hacen parte de las soluciones instaladas en los clientes según su área de especialización, así como el análisis, solución y seguimiento de los casos escalados al nivel de soporte 3. asegurar la calidad de los entregables, el tiempo de entrega y los costos asociados a todas las personalizaciones, integraciones, despliegues y actividades de soporte. seguimiento de los incidentes verificando que estos sean resueltos dentro de los términos definidos, identificando los puntos bloqueantes y buscar soluciones que permitan cumplir con...
Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance. purpose this role is responsible for defining the system integration strategy and configuring, installing and validating idemias solutions that best addresses customers' requirements and optimize idemias business value. key missions defines integration and test strategy, test plan and tests scenarios ensures requirements traceability and coverage defines and uses devops and ci/cd approach builds the integration environment and installs the solution or upgrades it performs system integration and validation test including load, performance, high availability, accuracy and security tests investigates issues by analyzing logs during tests execution, reports incidents through configuration management tool and monitors them until closure produces documents that will allow proper installation, testing, operations and administration prepares and provides training for custom...
Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance. purpose el ingeniero de monitoreo y control es responsable de las tareas de soporte y mantenimiento preventivo y correctivo, atención de tiquetes reportados sobre las soluciones en sitios de producción de los clientes. key missions efectuar el registro, documentación y clasificación de tiquetes en el sistema de información. monitoreo, registro, análisis, diagnóstico y documentación de los casos, hasta la realización de pruebas, aplicación de la solución y entrega a satisfacción de la solución al cliente. ejecución de tareas rutinarias que permitan responder oportunamente a las diferentes alarmas o indisponibilidades de las aplicaciones implementadas. asegurar la disponibilidad y correcto funcionamiento de los sistemas. diligenciar las listas de chequeo de los sistemas y las bitácoras de las actividades realizadas. asegurar la disponibilidad y correcto funcionamiento...
Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance. purpose as a software engineer intern, you will work closely with our experienced development team to contribute to real-world projects, learn new technologies, and gain practical experience in software engineering. this is a great opportunity to apply your academic knowledge to solve real challenges and grow your skills in a supportive and collaborative environment. key missions document code and technical processes for future reference. take over administrative processes related to software development. collaborate with senior developers on the design, development, and testing of software applications. write clean, efficient, and maintainable code under the guidance of experienced engineers. assist in debugging and resolving software issues. participate in code reviews to gain feedback and improve coding practices. work with front-end and back-end teams to integra...
Purpose this role supports the production process, following all standards and procedures established by the engineering manager, department manager as well as corporate guidelines and is also responsible for running test packages. key missions provides 1st and 2nd line technical and fault support for the production team provides technical advice and support to non-technical or non-production teams creates, manages and maintains machine configuration and job set-ups supports in the installation of software, software updates, hardware and operating systems for industry machinery supports it teams with installation of new machines (networking, computer install etc.) delivers production solutions through design, testing, proving and go-live in control and within the right timing runs test packages and supports in running unit tests (sit, uat, first off) with production teams designs and samples process for different machines delivers technical and process improvements for production and pre-production systems supports with new product industrialization (npi) for local, global or central projects supports in validation of new system software works closely with the maintenance team to provide support on software and hardware monitors and maintains process parameters according to defined standard prepares reports on production metrics such as time between failures and machine uptime documents production issues, such as errors made by workers or problems with machines creates and maintains a knowledge base of known support issues and resolutions faces problems that are typical of ...
Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance. purpose this role drives the success of idemia and ensures that best-in-class strategies are delivered to attract and engage the best talent, focusing on building a strong partnership with hiring managers and driving a strong candidate experience key missions practicante de reclutamiento objetivo del puesto: proveer apoyo al equipo de recursos humanos en el proceso de reclutamiento y selección de personal, ganando experiencia práctica en diversas etapas del ciclo de vida del talento. filtrado de candidatos: realizar llamadas de preselección para evaluar la idoneidad de los candidatos. coordinación de entrevistas: ayudar en la programación y coordinación de entrevistas entre candidatos y gerentes de contratación. gestión de la base de datos: actualizar y mantener la base de datos de candidatos en el sistema de gestión de recursos humanos (hris). requisitos del puesto...
Idemia bogota, d.c., capital district, colombia you may not know our name, but you have surely used our innovations and solutions. our mission is to unlock the world and make it safer through cutting-edge identity technologies. every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. we are transforming their lives by making the world more secure and yet also more streamlined. we serve our clients in 180 countries thanks to our 15,000 employees worldwide. purpose this role understands, monitors, and improves idemia's financial performance, and supports business leaders in making the best decisions that develop the activity while preserving risk. location: based in bogota (hybrid) qualifications finance/accounting degree or equivalent 2-3 yoe in similar roles advanced excel and ppt reporting skills advanced english excellent communication skills, organized and reliable key missions validate all latam legal entities (br/ar/mx) to ensure it reflects the reality of the business reviews, analyzes, and challenges financial performance (profitability and cash) challenges and partners with business/program/research and development/operations/manufacturing/function leaders to define and implement action plans that will improve financial performance (profitability and cash) for government business: monitors program financial performance, challenges and partners with program managers to improve their program financial performance (profitability and c...
Since our founding, idemia has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. in applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. our teams work from 5 continents and speak 100+ different languages. we strongly believe that our diversity is a key driver of innovation and performance. purpose el jefe administrativo y de seguridad física es responsable de garantizar la eficiencia operativa y la protección integral de las instalaciones, activos y personal de la empresa. su función combina la gestión administrativa con la implementación y supervisión de estrategias de seguridad física, asegurando el cumplimiento de normativas y la mitigación de riesgos. key missions supervisar y optimizar procesos administrativos relacionados con infraestructura, recursos materiales y servicios generales. coordinar el mantenimiento preventivo y correctivo de las instalaciones. gestionar contratos y proveedores de servicios de vigilancia, mantenimiento, flota vehicular y logística. diseñar e implementar protocolos de seguridad para la protección de personas, instalaciones y bienes. coordinar y supervisar la gestión integral de los proveedores de seguridad, aseo, cafe...
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