XM-678 QUALITY CONTROL TEAM LEADER

We are kaizen gaming kaizen gaming, the team poweringbetano, is one of the biggest gametech companies in the world,operating in 17 markets. we always aim to leverage cutting-edgetechnology, providing the best experience to our millions ofcustomers who trust us for their entertainment. we are a diverseteam of more than 2,700 kaizeners, from 40+ nationalities spreadingacross 3 continents. we are an equal opportunity employer committedto fostering a diverse and inclusive workplace. we welcomeapplications from individuals of all backgrounds, regardless ofrace, gender, religion, sexual orientation, or age. our #oneteam isproud to be among the best workplaces in europe and certified greatplace to work across our offices. here, there’ll be no average dayfor you. ready to press play on potential? let’s start with therole: the quality control department is at the forefront of ourcommitment to consistently enhancing the services provided to ourdiscerning and valued customers. our focus is to achieve andmaintain high levels of excellence in the overall customerexperience for both internal and bpo customer service teams. as aquality control team lead, your role is pivotal in ensuring theconsistent quality of the company's customer service department.you will be actively involved in the ongoing evaluation andrefinement of processes, as well as the continuous improvement ofthe skills possessed by our customer service agents. as a qualitycontrol team leader, you will: 1. oversee and analyze qaevaluations to ensure compliance with company standards andcustomer satisfaction goals. 2. identi...