En horatio, buscamos un líder de seguridad física que se una a nuestro equipo. la persona seleccionada será responsable de la dirección y gestión de la seguridad de nuestras instalaciones, así como de la protección del personal y los activos de la em...
Position summary: horatio is seeking a recruitment marketing specialist who will play a critical role in the day-to-day candidate sourcing activities within the talent acquisition team. this role will coordinate all the sourcing activities as part of...
Position summary: horatio is looking for a highly energetic quality assurance specialist to join our team and support one of our fintech clients . this person should be a self-motivated employee with high standards around client expectations, customer success, and quality measures. as a quality assurance specialist, you will be responsible for evaluating and assessing customer support tickets for accuracy, completeness, and adherence to established guidelines and procedures. experience as a qa specialist for fintech clients is a must for this role. responsibilities: assess and identify any errors, inconsistencies, or areas of improvement in ticket responses. empathize with customers' concerns or frustrations expressed in the tickets, ensuring that agents respond appropriately and effectively. collaborate with customer support agents and team leads, providing constructive feedback and recommendations to enhance the overall quality of customer support interactions. escalate and communicate detailed information about tickets. answer operations questions concerning qa guidelines and policies. send out red flag/fatal error audits to the quality assurance lead. understand the importance of customer satisfaction and the ability to evaluate tickets based on the resolution provided, customer sentiment, and overall experience. required skills/abilities: previous qa experience in a fintech environment within the bpo industry. excellent (near-native) spoken and written english is a requirement for this job. ability to analyze and solve complex technical issues...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities oversee new users and workspace setups (incident management) process account conversions and license/purchase transactions. create and update dashboards. triage inbound inquiries to the appropriate teams. monthly audit and disable accounts that are no longer active. maintain audit logs for compliance. process off-platform diy typing tool credit adjustments. reconcile deductions with customer teams. track sla and volume metrics for inbox tickets. process improvement & documentation: contribute to playbooks and sop documentation. required qualifications advanced near-english proficiency. 1+ years in an onboarding or implementation support role proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) strong written communication and task-prioritization skills preferred: familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Job description as a customer success manager at horatio, you are the dedicated partner for our small to mid-sized clients, helping them realize value quickly and maintain it consistently. you’ll support client onboarding, retention, and satisfaction through proactive communication, strategic insight, and close collaboration with internal teams. reporting to a senior manager, you’ll manage a growing portfolio of smb clients and be responsible for sustaining account health, gathering feedback, surfacing risks and wins, and guiding clients through their first 90 days of support—the most critical window for long-term success. you’ll work closely with the project manager and senior specialist to coordinate onboarding execution, ensure deliverables are met, and provide a consistently high-touch experience during this early phase. responsibilities account management serve as the primary point of contact for your smb client portfolio, maintaining responsive communication and building long-term trust. provide timely updates, manage expectations, and escalate issues where appropriate. monitor client trends and performance to flag risks, identify success stories, and uncover areas for optimization. deliver reports on account health and kpis to internal stakeholders to guide strategic decisions. client feedback & advocacy gather client feedback through structured check-ins, satisfaction surveys, nps, and informal interactions; identify common themes and individual needs. translate feedback into actionable recommendations and partner with internal teams to implement improvement...
We're seeking a compliance specialist to join our operations team as a core member and key leader in our compliance efforts. in this role, you'll report directly to the chief compliance officer and be instrumental in managing and refining our comprehensive compliance program. you will ensure our policies and practices adhere to global regulatory frameworks, including bsa/aml and ofac, while also leading regulatory examinations, managing risk, and investigating potential fraud. this position is ideal for a proactive, detail-oriented professional with a strong analytical mindset and a proven track record in financial compliance. what you'll do: you will be one of the core members of our operations team with the opportunity to contribute to various pieces of our organizational growth. the person in this role will be a leader on the compliance side of things and will report to the chief compliance officer. work with the kyc/kyb and aml compliance officer to help manage our comprehensive compliance program and liaise with all regulatory agencies and financial service providers. analyze and evaluate the company’s policies, procedures, products, and business practices to ensure compliance with applicable laws and regulations. actionalize and refine kyb, kyc and aml processes and procedures based on best practices informed by operational data. oversee and implement all aspects of regulatory compliance programs. lead and manage regulatory examinations. contribute to the firm’s risk management efforts. monitor and analyze customer and transaction data to ident...
Position summary: the client service manager is often the main point of communication between clients and the company. they must maintain good business relationships with current clients. also, they are expected to handle and resolve client queries, develop strategies for improving customer service, train other client services staff, and participate in client onboarding. responsibilities: participate in regular program reviews. perform internal quality control check-ins with assigned teams. support team leads and managers in establishing kpis and meeting their program goals. provide a leadership team with status updates and solutions to milestones, deliverables, risk assessments, etc. foster a problem-solving environment demonstrating teamwork and innovation. establish a standard and encourage the learning and sharing of best practices. craft best practices and templates based on program needs/requirements. required skills/abilities: excellent (near-native) english proficiency is a requirement for this job. experience running large cs teams. amazing customer support, phone support experience preferred. tech-savvy and advanced proficiency on g-suite/ms office. experience successfully managing and mentoring other people. experience leading hiring and interviews, training, and quality control programs. sales or e-commerce experience and understanding of sales metrics and drivers. great eye for detecting team and employee risk before it becomes an issue. track record of building positive relationships with employees and partners. strong work et...
Position summary: horatio is seeking a recruitment marketing specialist who will play a critical role in the day-to-day candidate sourcing activities within the talent acquisition team. this role will coordinate all the sourcing activities as part of the marketing team, but also work closely with recruiters, hiring managers, and other members of the talent acquisition department. the ideal candidate will be responsible for managing various sourcing channels, nurturing the company's talent pool, and engaging regularly with both active and passive candidates. strong interpersonal skills and excellent verbal and written communication are essential for this role. responsibilities: - plan and implement a recruitment marketing and employer branding strategy to attract high-quality applicants. - communicate constantly with the recruitment department to get a clear view of the company's hiring needs and organizational goals, and proactively source potential hires. - plan and manage internal recruitment media campaigns. - ask for referrals from internal and external networks for hard-to-fill roles - monitor social media and plan and execute activities for engagement - track, measure, and report on campaign results - design and plan recruiting events - serve as brand ambassador at various events, like career fairs or on-campus recruiting events. - source suitable candidates through various sourcing channels - generate monthly updates for the company's leadership about upcoming recruitment marketing initiatives - create monthly reports on key recruitment mark...
The client service manager is often the main point of communication between clients and the company. they must maintain good business relationships with current clients. also, they are expected to handle and resolve client queries, develop strategies for improving customer service, train other client services staff, and participate in client onboarding. responsibilities: - participate in regular program reviews. - perform internal quality control check-ins with assigned teams. - support team leads and managers in establishing kpis and meeting their program goals. - provide a leadership team with status updates and solutions to milestones, deliverables, risk assessments, etc. - foster a problem-solving environment demonstrating teamwork and innovation. - establish a standard and encourage the learning and sharing of best practices. - craft best practices and templates based on program needs/requirements. required skills/abilities: - excellent (near-native) english proficiency is a requirement for this job. - experience running large cs teams. - amazing customer support, phone support experience preferred. - tech-savvy and advanced proficiency on g-suite/ms office. - experience successfully managing and mentoring other people. - experience leading hiring and interviews, training, and quality control programs. - sales or e-commerce experience and understanding of sales metrics and drivers. - great eye for detecting team and employee risk before it becomes an issue. - track record of building positive relationships with employees and part...
Senior client service and operations manager (bog) we are looking for a highly capable senior client service and operations manager for our bogota team. this leader will direct and manage daily operations, focusing on optimizing efficiency, adhering to service level agreements, and fostering seamless interdepartmental coordination. key responsibilities include detailed performance metric analysis and the implementation of strategic process enhancements. this role will require both client service and operational management skills. responsibilities: - supervising staff, managing workloads, providing training, and conducting performance evaluations. - developing a high-performing team by fostering a positive work environment and supporting the team's professional development. - motivating and engaging employees, encouraging continuous improvement, and driving team performance. - manage our client relationships, understanding their need, resolving issues, and ensuring client satisfaction. - ensure adherence to service level agreements (slas) by monitoring and maintaining agreed-upon service levels. - contribute to the overall business strategy by developing and executing plans to achieve business goals. - identify opportunities for growth and expansion, exploring new business opportunities and developing strategies for growth. - staying up-to-date on industry trends and best practices, keeping informed about new technologies and approaches in the bpo. requirements - excellent (near-native) english proficiency is a requirement for this job. - 6+ years in a mana...
El objetivo principal del puesto es garantizar la protección y el bienestar de nuestros colaboradores, asegurando el cumplimiento de la normativa vigente y promoviendo una cultura preventiva en todos los niveles de la organización. responsabilidades principales: apoyo al mantenimiento el sistema de gestión de seguridad y salud en el trabajo conforme a la legislación colombiana. identificar, evaluar y controlar los riesgos laborales mediante inspecciones, evaluaciones y análisis de condiciones de trabajo. apoyo a la ejecución de planes de emergencia, brigadas internas y simulacros. desarrollar e impartir programas de capacitación en sst para todos los niveles de la organización. apoyo en investigaciones de accidentes/incidentes laborales, determinar causas raíz y proponer acciones correctivas. monitorear y garantizar el cumplimiento de las políticas de sst en todas las áreas de la empresa. elaborar reportes e indicadores de gestión (kpi) en materia de seguridad y salud laboral. apoyar en auditorías internas y externas del sistema de gestión de sst. revisión de seguridad social para control de provedores y contratistas al ingreso de las instalaciones. apoyo con el programa de pausas saludables en la organización. requisitos : formación profesional en ingeniería industrial, seguridad y salud en el trabajo, carreras afines. conocimiento actualizado de normativas legales en materia de sst experiencia mínima de 2 años en roles similares. manejo de herramientas de evaluación de riesgos y sistemas de gestión dominio de herramientas ofimáticas (excel, word,...
The client service manager is often the main point of communication between clients and the company. they must maintain good business relationships with current clients. also, they are expected to handle and resolve client queries, develop strategies for improving customer service, train other client services staff, and participate in client onboarding. responsibilities: participate in regular program reviews. perform internal quality control check-ins with assigned teams. support team leads and managers in establishing kpis and meeting their program goals. provide a leadership team with status updates and solutions to milestones, deliverables, risk assessments, etc. foster a problem-solving environment demonstrating teamwork and innovation. establish a standard and encourage the learning and sharing of best practices. craft best practices and templates based on program needs/requirements. required skills/abilities: excellent (near-native) english proficiency is a requirement for this job. experience running large cs teams. amazing customer support, phone support experience preferred. tech-savvy and advanced proficiency on g-suite/ms office. experience successfully managing and mentoring other people. experience leading hiring and interviews, training, and quality control programs. sales or e-commerce experience and understanding of sales metrics and drivers. great eye for detecting team and employee risk before it becomes an issue. track record of building positive relationships with employees and partners. strong work ethic and a talent for bringing out the best in others...
Senior client service and operations manager (bog) we are looking for a highly capable senior client service and operations manager for our bogota team. this leader will direct and manage daily operations, focusing on optimizing efficiency, adhering to service level agreements, and fostering seamless interdepartmental coordination. key responsibilities include detailed performance metric analysis and the implementation of strategic process enhancements. this role will require both client service and operational management skills. responsibilities: supervising staff, managing workloads, providing training, and conducting performance evaluations. developing a high-performing team by fostering a positive work environment and supporting the team's professional development. motivating and engaging employees, encouraging continuous improvement, and driving team performance. manage our client relationships, understanding their need, resolving issues, and ensuring client satisfaction. ensure adherence to service level agreements (slas) by monitoring and maintaining agreed-upon service levels. contribute to the overall business strategy by developing and executing plans to achieve business goals. identify opportunities for growth and expansion, exploring new business opportunities and developing strategies for growth. staying up-to-date on industry trends and best practices, keeping informed about new technologies and approaches in the bpo. requirements excellent (near-native) english proficiency is a requirement for this job. 6+ years in a management position within a bpo environme...
Senior client service and operations manager (bog) we are looking for a highly capable senior client service and operations manager for our bogota team. this leader will direct and manage daily operations, focusing on optimizing efficiency, adhering to service level agreements, and fostering seamless interdepartmental coordination. key responsibilities include detailed performance metric analysis and the implementation of strategic process enhancements. this role will require both client service and operational management skills. responsibilities: - supervising staff, managing workloads, providing training, and conducting performance evaluations. - developing a high-performing team by fostering a positive work environment and supporting the team's professional development. - motivating and engaging employees, encouraging continuous improvement, and driving team performance. - manage our client relationships, understanding their need, resolving issues, and ensuring client satisfaction. - ensure adherence to service level agreements (slas) by monitoring and maintaining agreed-upon service levels. - contribute to the overall business strategy by developing and executing plans to achieve business goals. - identify opportunities for growth and expansion, exploring new business opportunities and developing strategies for growth. - staying up-to-date on industry trends and best practices, keeping informed about new technologies and approaches in the bpo. requirements - excellent (near-native) english proficiency is a requirement for this job. - 6+ y...
Senior client service and operations manager (bog) we are looking for a highly capable senior client service and operations manager for our bogota team. this leader will direct and manage daily operations, focusing on optimizing efficiency, adhering to service level agreements, and fostering seamless interdepartmental coordination. key responsibilities include detailed performance metric analysis and the implementation of strategic process enhancements. this role will require both client service and operational management skills. responsibilities: - supervising staff, managing workloads, providing training, and conducting performance evaluations. - developing a high-performing team by fostering a positive work environment and supporting the team's professional development. - motivating and engaging employees, encouraging continuous improvement, and driving team performance. - manage our client relationships, understanding their need, resolving issues, and ensuring client satisfaction. - ensure adherence to service level agreements (slas) by monitoring and maintaining agreed-upon service levels. - contribute to the overall business strategy by developing and executing plans to achieve business goals. - identify opportunities for growth and expansion, exploring new business opportunities and developing strategies for growth. - staying up-to-date on industry trends and best practices, keeping informed about new technologies and approaches in the bpo. requirements - excellent (near-native) english proficiency is a requirement for this job. - 6+ years in a management pos...
Position summary we are looking for a proactive and empathetic career coach experienced in career mapping and professional development to join our learning & development team. this role involves guiding individuals to define career goals, create customized career roadmaps, and cultivate the necessary skills and mindset to ensure horatio's continuous evolution and growth through the implementation of learning strategies and programs. this is an on-site role based in bogota. key responsibilities - conduct one-on-one coaching sessions to assess career aspirations, strengths, and areas for growth. - develop individualized career maps and progression plans based on team’s or employee’s goals, skills, and values. - guide skill-building, professional branding, and role transitions - administer and interpret career assessments, 360-degree feedback, and self-evaluation tools. - collaborate with the leadership team to align career development plans with organizational structures and talent strategies. - design and deliver workshops or resources on goal-setting, career planning, and self-development. - monitor progress, provide feedback, and update development plans regularly to reflect growth and changing aspirations. - stay up-to-date with industry trends, career pathways, and future-of-work developments. required skills/abilities - advanced near native english proficiency - demonstrated expertise in career mapping and/or competency-based development - ability to work with diverse populations across different career stages - ability to evaluate and rese...
Position summary as an operations/project manager, you will be crucial in ensuring the seamless execution of the assigned projects from inception to completion. you will bridge our client-facing teams and all internal functions, optimizing bpo processes and managing resources to deliver high-quality insights on time. responsibilities: - lead and manage multiple projects concurrently, ensuring adherence to timelines, budgets, and quality standards. - develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. - coordinate with internal teams (e.g., research, data analytics, management) to ensure operations are running smoothly. - monitor project progress, identify potential risks, and implement mitigation strategies. - implement and optimize operational processes to enhance efficiency and productivity across the project lifecycle. - manage client communication regarding projects and operational status, expectations, and any changes in scope. - oversee quality assurance processes for data collection, analysis, and reporting, and provide support when required. - develop and deliver training programs for new and existing team members on operational best practices. - analyze operational data to identify areas for improvement and implement solutions. qualifications/experience: - advanced near-native english proficiency is required. - bachelor's degree in business, marketing, project management, or related fields. - minimum of 2 years of experience in customer support operations management - proficiency with z...
Summary the fraud & quality analyst provides best-in-class support by analyzing data to deliver actionable insights and tell a compelling, yet accessible, story to senior management and key stakeholders. this position will work across multiple product lines and functional areas, supporting the business. this role requires strong communication and consulting skills that guide the team toward high-impact opportunities. the ideal candidate will exhibit a high level of technical expertise in data analysis and quality assurance. key responsibilities - process requests like weighting, updating quality reporting, live quality checks, and managing survey quality deep-dives. - research fraud and quality trends across the market for ba behaviors and surface this to leadership. - acquire and comply with structured and unstructured data and verify its quality and accuracy. - analyze historical data to surface trends and insights using advanced analytical methods. - develop, own, and manage recurring analytic or reporting processes. - monitor the impact of implemented changes and make adjustments as necessary. - communicate effectively and professionally with all levels of management both internally and with key stakeholders. - work closely with product & engineering to ensure data accuracy and availability. - maintain and update relevant spreadsheets/ process documents. - escalate any concerns to senior stakeholders and work to identify an appropriate mitigation strategy. qualifications - advanced, near-native english proficiency. - minimum 2 years of experience wor...
Job overview we are seeking an enthusiastic and dedicated customer experience associate proficient in hindi and english to join our dynamic team. in this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chats, emails, and tickets. key responsibilities - customer support: deliver exceptional customer service in both hindi and english , addressing general inquiries. - issue resolution: liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues. - policy adherence: evaluate and resolve customer inquiries following company policies, and adhere strictly to established policies and procedures. - escalation management: identify and escalate issues beyond scope to your leadership team and/or the appropriate department. - knowledge utilization: utilize internal tools and resources to provide accurate and timely information. qualifications - language proficiency: fluent or proficient in hindi and english. - communication skills: excellent verbal and written communication abilities across multiple channels. - customer service experience: previous experience in a customer-facing role is preferred. - technical skills: comfortable using crm systems and other customer service software. - problem-solving abilities: strong analytical skills with the ability to handle complex issues. - adaptability: ability to work flexible hours to accommodate customers' local business hours. - team player: collaborative mindset with ...
Position summary: horatio is looking for a highly energetic and results-driven training specialist with advanced english to join our amazing team in bogota, colombia. the right person will be comfortable in an "all hands on deck" environment, loves solving people's problems, and can thrive in a fast-paced startup culture. our ideal candidate is someone who enjoys and excels at creating quality assurance processes, communicating with customers, and creating a best-in-class experience for them. this candidate will play a key role in supporting horatio’s rapid growth by delivering solutions to improve our training process and communicating insights to senior management. this role is ideal for a driven problem-solver with exceptional people skills who seeks to make an impact at a fast-growing startup. this is an on-site role based in bogota. responsibilities: - take a service- and solution-oriented approach to all interactions, using strong judgment and being policy-driven to ensure it's right for the customer. - strict adherence to company philosophy and mission statement. - good interpersonal skills and communication with a positive attitude. - able to multitask, prioritize, meet deadlines, and manage time efficiently. - excellent leadership and team-building skills. - able to analyze problems and strategize for better solutions. - learn systems and processes quickly and push the boundaries in customer service while also becoming an expert on our clients’ products. - assess associates' interactions to identify areas of improvement - provide coaching to associa...
Position summary: horatio is seeking a recruitment marketing specialist who will play a critical role in the day-to-day candidate sourcing activities within the talent acquisition team. this role will coordinate all the sourcing activities as part of the marketing team, but also work closely with recruiters, hiring managers, and other members of the talent acquisition department. the ideal candidate will be responsible for managing various sourcing channels, nurturing the company's talent pool, and engaging regularly with both active and passive candidates. strong interpersonal skills and excellent verbal and written communication are essential for this role. responsibilities: - plan and implement a recruitment marketing and employer branding strategy to attract high-quality applicants. - communicate constantly with the recruitment department to get a clear view of the company's hiring needs and organizational goals, and proactively source potential hires. - plan and manage internal recruitment media campaigns. - ask for referrals from internal and external networks for hard-to-fill roles - monitor social media and plan and execute activities for engagement - track, measure, and report on campaign results - design and plan recruiting events - serve as brand ambassador at various events, like career fairs or on-campus recruiting events. - source suitable candidates through various sourcing channels - generate monthly updates for the company's leadership about upcoming recruitment marketing initiatives - create monthly reports on key recruitment marketing me...
El objetivo principal del puesto es garantizar la protección y el bienestar de nuestros colaboradores, asegurando el cumplimiento de la normativa vigente y promoviendo una cultura preventiva en todos los niveles de la organización. responsabilidades principales: apoyo al mantenimiento el sistema de gestión de seguridad y salud en el trabajo conforme a la legislación colombiana. identificar, evaluar y controlar los riesgos laborales mediante inspecciones, evaluaciones y análisis de condiciones de trabajo. apoyo a la ejecución de planes de emergencia, brigadas internas y simulacros. desarrollar e impartir programas de capacitación en sst para todos los niveles de la organización. apoyo en investigaciones de accidentes/incidentes laborales, determinar causas raíz y proponer acciones correctivas. monitorear y garantizar el cumplimiento de las políticas de sst en todas las áreas de la empresa. elaborar reportes e indicadores de gestión (kpi) en materia de seguridad y salud laboral. apoyar en auditorías internas y externas del sistema de gestión de sst. revisión de seguridad social para control de provedores y contratistas al ingreso de las instalaciones. apoyo con el programa de pausas saludables en la organización. requisitos : formación profesional en ingeniería industrial, seguridad y salud en el trabajo, carreras afines. conocimiento actualizado de normativas legales en materia de sst experiencia mínima de 2 años en roles similares. manejo de herramientas de evaluación de riesgos y sistemas de gestión dominio de herramientas ofimáticas (excel, word,...
The client service manager is often the main point of communication between clients and the company. they must maintain good business relationships with current clients. also, they are expected to handle and resolve client queries, develop strategies for improving customer service, train other client services staff, and participate in client onboarding. responsibilities: - participate in regular program reviews. - perform internal quality control check-ins with assigned teams. - support team leads and managers in establishing kpis and meeting their program goals. - provide a leadership team with status updates and solutions to milestones, deliverables, risk assessments, etc. - foster a problem-solving environment demonstrating teamwork and innovation. - establish a standard and encourage the learning and sharing of best practices. - craft best practices and templates based on program needs/requirements. required skills/abilities: - excellent (near-native) english proficiency is a requirement for this job. - experience running large cs teams. - amazing customer support, phone support experience preferred. - tech-savvy and advanced proficiency on g-suite/ms office. - experience successfully managing and mentoring other people. - experience leading hiring and interviews, training, and quality control programs. - sales or e-commerce experience and understanding of sales metrics and drivers. - great eye for detecting team and employee risk before it becomes an issue. - track record of building positive relationships with employees and part...
En horatio, buscamos un líder de seguridad física que se una a nuestro equipo. la persona seleccionada será responsable de la dirección y gestión de la seguridad de nuestras instalaciones, así como de la protección del personal y los activos de la empresa. las responsabilidades incluyen la implementación y el mantenimiento de políticas y procedimientos de seguridad, la supervisión del personal de seguridad, la gestión de riesgos, el control de accesos y la respuesta a incidentes, entre otros. funciones: coordinar con las empresas subcontratadas la gestion de los guardas de seguridad designados para nuestras instalaciones, siempre enfocado en las necesidades y lineamientos de la compañía desarrollar, implementar y actualizar políticas y procedimientos de seguridad para proteger a los empleados, clientes y activos de horatio. administrar los sistemas de control de acceso de la empresa. administar y coordinar el soporte tecnico para los sistemas de seguridad como cctv, detección, entre otros. colaborar con la brigada de emergencia bajo la coordinación del área de sst. realizar evaluaciones de riesgo, identificar amenazas potenciales y desarrollar estrategias para mitigar los riesgos de seguridad física. estudiar las condiciones y recomendar mejoras en los aspectos de la seguridad fisica de todas las instalaciones de horatio. velar por la correcta custodia de las pertenencias de los empleados en el area de lockers. capacitar al personal en temas de seguridad para fomentar una cultura de seguridad. coordinar con otros departamentos para implementar medidas de ...
We are looking for a highly capable senior client service and operations manager for our bogota team. this leader will direct and manage daily operations, focusing on optimizing efficiency, adhering to service level agreements, and fostering seamless interdepartmental coordination. key responsibilities include detailed performance metric analysis and the implementation of strategic process enhancements. this role will require both client service and operational management skills. responsibilities: supervising staff, managing workloads, providing training, and conducting performance evaluations. developing a high-performing team by fostering a positive work environment and supporting the team's professional development. motivating and engaging employees, encouraging continuous improvement, and driving team performance. manage our client relationships, understanding their need, resolving issues, and ensuring client satisfaction. ensure adherence to service level agreements (slas) by monitoring and maintaining agreed-upon service levels. contribute to the overall business strategy by developing and executing plans to achieve business goals. identify opportunities for growth and expansion, exploring new business opportunities and developing strategies for growth. staying up-to-date on industry trends and best practices, keeping informed about new technologies and approaches in the bpo. requirements excellent (near-native) english proficiency is a requirement for this job. - 6+ years in a management position within a bpo environment. strong understanding of bpo processes...
We are looking for a highly capable senior client service and operations manager for our bogota team. this leader will direct and manage daily operations, focusing on optimizing efficiency, adhering to service level agreements, and fostering seamless interdepartmental coordination. key responsibilities include detailed performance metric analysis and the implementation of strategic process enhancements. this role will require both client service and operational management skills. responsibilities: supervising staff, managing workloads, providing training, and conducting performance evaluations. developing a high-performing team by fostering a positive work environment and supporting the team's professional development. motivating and engaging employees, encouraging continuous improvement, and driving team performance. manage our client relationships, understanding their need, resolving issues, and ensuring client satisfaction. ensure adherence to service level agreements (slas) by monitoring and maintaining agreed-upon service levels. contribute to the overall business strategy by developing and executing plans to achieve business goals. identify opportunities for growth and expansion, exploring new business opportunities and developing strategies for growth. staying up-to-date on industry trends and best practices, keeping informed about new technologies and approaches in the bpo. requirements excellent (near-native) english proficiency is a requirement for this job. 6+ years in a management position within a bpo environment. strong understanding of bpo process...
Position summary as an operations/project manager, you will be crucial in ensuring the seamless execution of the assigned projects from inception to completion. you will bridge our client-facing teams and all internal functions, optimizing bpo processes and managing resources to deliver high-quality insights on time. responsibilities: lead and manage multiple projects concurrently, ensuring adherence to timelines, budgets, and quality standards. develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. coordinate with internal teams (e.g., research, data analytics, management) to ensure operations are running smoothly. monitor project progress, identify potential risks, and implement mitigation strategies. implement and optimize operational processes to enhance efficiency and productivity across the project lifecycle. manage client communication regarding projects and operational status, expectations, and any changes in scope. oversee quality assurance processes for data collection, analysis, and reporting, and provide support when required. develop and deliver training programs for new and existing team members on operational best practices. analyze operational data to identify areas for improvement and implement solutions. qualifications/experience: advanced near-native english proficiency is required. bachelor's degree in business, marketing, project management, or related fields. minimum of 2 years of experience in customer support operations management proficiency with zendesk, salesforce, jira, or similar crm/suppor...
Position summary we are looking for a proactive and empathetic career coach experienced in career mapping and professional development to join our learning & development team. this role involves guiding individuals to define career goals, create cust...
Summary our recruitment specialist will manage all aspects of coordination and logistics within the recruiting process, including maintaining the candidate pipeline status, keeping updated candidate records, communicating with applicants, and ensurin...
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