Position overview we are seeking a software engineer specialist to join our team in bogota. the ideal candidate will contribute to our backend services while helping implement devops practices. key responsibilities develop and maintain backend services for: ai/ml applications data processing applications web applications api integrations contribute to devops practices implementation support observability implementation help establish proper repository structure participate in agile ceremonies and sprint planning mentor team members in backend development best practices develop and maintain: custom odoo modules streamlit dataapps odoo integrations with external systems business process automation in odoo implement backend services for: dataapp data processing odoo customizations real-time data updates optimize performance for both odoo and streamlit applications create reusable components for dataapps technical requirements must-have: 3-5 years of backend development experience strong python programming skills experience with api development knowledge of cloud services (aws) understanding of devops practices version control expertise (git, github) experience with containerization (docker) understanding of erp systems experience with web frameworks knowledge of business process implementation understanding of data visualization concepts intermediate english proficiency preferred experience: snowflake development experience with ai/ml applications knowledge of iac (cdk, cloudformation) familiarity with observability tools experience with microservices architecture knowledg...
Position summary: we are seeking a highly motivated and knowledgeable team lead to oversee a team of associates providing support for cryptocurrency-related services. this role requires a strong understanding of blockchain and cryptocurrency processes, team leadership experience in a bpo setting, and a focus on performance management and operational efficiency to apply for this position you should have experience of 3+ years as a supervisor or equivalent. we need someone who has hands-on experience with process improvement and project management, advanced english, intermediate to advanced knowledge of excel, gorgias, or other support software, and experience managing multiple channels (voice and non-voice). responsibilities: supervise a team of customer support representatives handling cryptocurrency-related queries (wallet support, transaction issues, compliance questions, etc.). provide coaching, mentoring, and training to team members to ensure a high level of service and technical understanding of crypto products. act as the point of escalation for complex or sensitive customer issues liaise with client-side stakeholders and internal management to align on goals, updates, and performance expectations. ensure compliance with industry regulations, security protocols, and internal data privacy policies. prepare and present daily, weekly, and monthly reports on team performance and process improvements. collaborate with quality assurance and training teams to drive continuous improvement. stay current with cryptocurrency trends, security threats, and platf...
We are hiring a customer success specialist to manage client accounts for long-term success. this role involves daily account management, generating reports, conducting onboarding calls, and basic troubleshooting. you will collaborate with the client success team, becoming skilled in market research, a platform expert, and a dedicated point of contact for your assigned clients . responsibilities: create recap decks, proposals, and client reports. attend and document onboarding and workshop calls. address client inquiries via phone and email. resolve issues related to the client platform. collaborate with the market research center of excellence to deploy surveys. partner with the marketing team to develop account-based marketing materials. support the enterprise sales team in account expansion efforts. perform other duties to ensure client success, satisfaction, and engagement. requirements: strong interest in consumer insights and brand strategy. experience working with crms (salesforce, hubspot, jira) familiarized with ai tools proactive with a "get-it-done" attitude; comfortable in a fast-paced startup. adaptable to changing priorities, high email volume, and slack communication. demonstrates initiative, resourcefulness, and creative problem-solving skills. intellectually curious with a desire to stay informed on industry and account news. possesses a client-facing mindset focused on training, understanding, and supporting client motivations. committed to building strong internal and external relationships and maintaining high customer satis...
Position summary: horatio is looking for a training director to build, design, and oversee all training programs within the organization. the training director's responsibilities include developing training programs from scratch for clients, designing company-wide training programs to optimize performance, identifying training needs based on skills gap analyses, creating group and individual learning courses, and managing the training budget. to be successful in this role, the ideal candidate should have significant experience in building, testing, and implementing training, as well as designing educational curricula. ultimately, this role will help us develop our employees’ skills to improve the quality of work, productivity, and retention. responsibilities: build, test, and implement client training programs from scratch to reduce ramp time, improve performance kpis, and advance quality standards. use performance reviews and skills gap analyses to identify training needs per department, team, and individual plan training programs based on client and business goals oversee learning activities, curriculum, and resources manage quarterly and annual training budgets evaluate the results of learning courses implement coaching sessions and mentorship programs to establish a culture of continuous learning recommend new training methods (including e-learning courses and game-based platforms) required skills and experience: advanced-near native english proficiency is required. 5+ years of experience as a training director, training manager, or similar role. in-depth unders...
Position summary: the director of workforce management will be responsible for forecasting, capacity planning, scheduling, real-time management, client reporting, and analytics; identifying opportunities for process improvements that drive efficiencies and services development. this role will work with our leadership team to lead process improvements, risk management, and improve employee utilization. the director will develop policies and procedures that positively impact the workforce and will work with operational staff to ensure cross-functional communication progresses toward key goals and metrics. responsibilities: managing, continuous improvement, and delegating tasks to the workforce management staff. participate in and oversee wfm technology selection and implementation. create and meet all kpi requirements. perform analysis of the company data to provide insight into reasons for calls, employee performance, forecast variances, kpi variances, and other data relative to contact center performance. schedule creation/flexibility/optimization. forecasting call and ticket volume demand and other contact demand volumes. identify the point of contact routing anomalies using real-time monitoring applications. head-count & demand forecasting and planning (future and real-time). train team members/managers on the use of workforce planning tools. develop and maintain high-quality daily, weekly, and monthly reports across the company. proactively work with various departments to recommend efficiencies and affect change. performs additional duties as assigned by t...
We are looking for a highly capable senior client service and operations manager for our bogota team. this leader will direct and manage daily operations, focusing on optimizing efficiency, adhering to service level agreements, and fostering seamless interdepartmental coordination. key responsibilities include detailed performance metric analysis and the implementation of strategic process enhancements. this role will require both client service and operational management skills. responsibilities: supervising staff, managing workloads, providing training, and conducting performance evaluations. developing a high-performing team by fostering a positive work environment and supporting the team's professional development. motivating and engaging employees, encouraging continuous improvement, and driving team performance. manage our client relationships, understanding their need, resolving issues, and ensuring client satisfaction. ensure adherence to service level agreements (slas) by monitoring and maintaining agreed-upon service levels. contribute to the overall business strategy by developing and executing plans to achieve business goals. identify opportunities for growth and expansion, exploring new business opportunities and developing strategies for growth. staying up-to-date on industry trends and best practices, keeping informed about new technologies and approaches in the bpo. requirements excellent (near-native) english proficiency is a requirement for this job. 6+ years in a management position within a bpo environment. strong understanding of bpo process...
Position summary: the credit card design specialist is responsible for managing the end-to-end process of card design, from initial request to final manufacturing and submission to visa. this role ensures accuracy, quality, and timely completion of all card design projects. the credit card design specialist serves as the main point of contact for design requests, approvals, manufacturing, and visa communications, ensuring smooth operations and efficient workflows. responsibilities: card design management: review custom card design requests for completeness and accuracy. check design files for correct format, resolution, and color specifications. maintain card design files in an organized and up-to-date manner. track approval status of card designs and share updates with the team. virtual card submission to visa: submit designs to visa using their online portal. monitor approval timelines and follow up as needed. coordinate any edits required based on visa feedback or rejection. keep detailed records of all visa communications and approval details. physical card manufacturing: send the final, approved designs to manufacturing partners along with production details. coordinate digital and physical sample reviews for accuracy. monitor production progress and share delivery timelines with internal stakeholders. flag and escalate any manufacturing issues to the internal team. third party agent forms: complete and submit the required forms to visa for new partners. track approval status and update records accordingly. admin & communication: maintai...
Position summary:we are seeking a highly motivated and knowledgeable team lead to oversee a team of associates providing support for cryptocurrency-related services. this role requires a strong understanding of blockchain and cryptocurrency processes, team leadership experience in a bpo setting, and a focus on performance management and operational efficiencyto apply for this position you should have experience of 3+ years as a supervisor or equivalent. we need someone who has hands-on experience with process improvement and project management, advanced english, intermediate to advanced knowledge of excel, gorgias, or other support software, and experience managing multiple channels (voice and non-voice).responsibilities:supervise a team of customer support representatives handling cryptocurrency-related queries (wallet support, transaction issues, compliance questions, etc. ).provide coaching, mentoring, and training to team members to ensure a high level of service and technical understanding of crypto products.act as the point of escalation for complex or sensitive customer issuesliaise with client-side stakeholders and internal management to align on goals, updates, and performance expectations.ensure compliance with industry regulations, security protocols, and internal data privacy policies.prepare and present daily, weekly, and monthly reports on team performance and process improvements.collaborate with quality assurance and training teams to drive continuous improvement.stay current with cryptocurrency trends, security threats, and platform changes to keep the t...
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