**responsibilities**: **hexagon’s asset lifecycle intelligence division** is seeking a digital customer success advisor. this is a remote position to support our customers in americas, emia or apac regions. in this role, you will help drive ongoing business value and outcomes for the customer leveraging automation and strategic engagements for a seamless, successful experience resulting in customer satisfaction, retention, and growth. **you will** - ensure customer satisfaction, success, and retention for a portfolio of existing and new customers. - use data and analytics to measure and monitor customer usage, health and engagement and proactively reach out to customers with relevant solutions and response strategies eg training programs, adoption best practices etc - manage and coordinate the new customer onboarding, specifically for cloud customers. work effectively with the various teams including sales, pre sales, regional and global order desk, cloud operations and services, ensuring timely handoffs, resulting in quick and effective onboarding of new customers. - enrich the customer experience through development of standard, professional customer communications, creative digital content such as digital qbr’s, monthly newsletters, onboarding packages. - develop and implement automated communication programs/touchpoints across customer journey. - provide sales enablement support and promote ongoing business development opportunities. - help drive the voice of customer program, supplementing with internal surveys to capture holistic feedback on the overall saas...
**responsibilities**: **hexagon’s asset lifecycle intelligence division** (hexagon) is seeking a **project coordinator to work in colombia.** - typically involves extensive interaction with pre-sales, sales, the product center, finance, and other members of cross-functional teams - may work at client sites from time to time - responsible for projects that are typically focused on the delivery of new or enhanced products to improve customer satisfaction or business value through the use of technology - project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests - typically oversees scope, schedules, and budgets to ensure stakeholder goal attainment - executes projects in alignment with hexagon smart services methodology and project management methodologies qualifications: **education** - system analysis, computer sciences or engineering additionally to project management education **experience** - work with project management, monitoring and controlling, desirable project cost control. **competencies & technical knowledge** *** - coordinating small projects - communication and negotiation skills - handling customer meetings and communication - working methodically - proactivity - english speaking (desirable)...
**responsibilities**: **hexagon’s asset lifecycle intelligence division** (hexagon) is seeking an **account manager** to work in ** colombia**. take a look at the description below and join us! accountable for client satisfaction by identifying client needs, anticipating future challenges and proposing value-added technology solutions to clients/prospects in an identified or new territory and/or industry. - develops and documents territory/account plans that meet sales targets under the direction of sales management - generates sales growth by maximizing business opportunities within existing accounts and prospecting new accounts via cold calling and following up on leads - holds initial discovery and requirement gathering meetings with clients focusing on identifying business and technical drivers. - involved in preparing client presentations and proposals - monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, etc. - negotiates financial terms and facilitates negotiations for contract terms and conditions - maintains an up-to-date and accurate pipeline of customer opportunities - uses at least 50% of working time for customer interactions on a weekly basis - establishes and maintains good relationships with customers - actively seeks knowledge of industry trends - develops and maintains appropriate industry contacts/networks - availability to travel 50%. - maintains an up-to-date and accurate customer activities and between different internal areas, commercial, legal, services. qualifi...
**responsibilities**: **hexagon’s asset lifecycle intelligence division** (hexagon) is seeking a **senior implementation analyst **within our ali americas group to work in ** colombia, chile, mexico or brazil**. take a look at the description below and join us! - participate in projects - provide consulting services such as software configuration and customization. - customer relationship (contact with client) - conduct customer trainings and workshops - provide solutions to routine customer problems - guidance and user support - share relevant information with leader and colleagues qualifications: **education** - degree in engineering, system analysis, or similar. **experience** - a minimum of 3-year experience working in a relevant industry and/or with similar technology in a technical support/consulting role **technical knowledge** - experience in projects or solution implementation - experience with project controls - knowledge of project management and project control methodologies - experience with any of the following software is a plus: - ecosys - oracle primavera p6 - oracle primavera unifier - oracle aconex - ares prism - sap - oracle ebs - erp software - knowledge in sql statements and programming language such as javascript and vba are a plus li-pb1 li-remote...
**responsibilities**: **hexagon’s asset lifecycle intelligence division** (hexagon) is seeking a **senior implementation analyst** within our ali americas group to work in **colombia.** look at the details below and join us! - management, administration and configuration of the solution - customer relationship (contact with client) - guidance and user’s support - planning and promote meetings, workshops and trainings - customer service procedures for queries and problem resolution - development of software automations - other tasks may include technical support, consulting and training qualifications: education - automation, computing, or similar engineering in the it industry - bachelor’s degree in computer science, engineering or a related technical it discipline experience - at least 1 years of experience - direct support to costumer is desirable - smartplant foundation or sdx experience is desirable technical knowledge - expertise in programming logic and languages such as (vba, c#, vb.net and asp.net) - expertise in development of systems - working knowledge of windows server operating systems and relational databases (oracle, mssql server) - experience in project and solution implementation - familiar with writing of sql statements languages (fluent spanish): - english - desirable but not mandatory - portuguese - desirable but not mandatory li-pb1 li-remote...
Workplace type: remote business unit: ali responsibilities in this position, individuals are responsible for setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client’s purchased or outsourced technology and business outcome solutions. works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users. tests and troubleshoots functionality of installed systems. identifies and documents technical issues to be escalated to product and system integration teams for resolution. provides feedback based on client experiences to product and professional services teams for product and process improvements. may work directly with clients on-site or provide project support remotely. identifies additional product/services opportunities in customer organization. writing of manuals and procedures. applies analytical and technical thinking within areas of assigned responsibility to resolve routine client issues and challenges by identifying possible alternatives and providing recommendations. contributes to preparation of testing scripts and materials; supports and performs unit, system and integrated testing tasks. works with training team to develop application-specific training curriculums and materials and conducts training classes for client. education / qualifications about hexagon hexagon is a global leader in digital reality solutions, combining sensor, software and autonomo...
Workplace type: remote business unit: ali responsibilities hexagon's asset lifecycle intelligence division (hexagon) is seeking a senior proposals management administrator to join our team in colombia, brazil or peru. are you a document professional looking for a new challenge? if you enjoy working with documents and are exceptional at managing changing priorities, consider joining our americas proposal management team. this team supports more than 50 account executives across the americas. the current opening is specifically to assist us in supporting our account executives in south america. the senior proposals management administrator will focus on document creation using established microsoft word templates as a starting point and coordinate with the technical resources needed to obtain the updated technical content. your understanding of fixed price and time and materials consulting services offers will support your review of the key components in statements of work and technical proposals. your understanding of the complexity of rfx responses for software and consulting services, both public and private sector, and coordination of a response team mean you are prepared to support a response from receipt of the request to submission. you will work closely with our technical teams - sales, services, legal, and finance departments to finalize these proposals. you will manage timelines/deadlines, communicate questions, communicate with other departments, and finalize the proposal. as a senior proposals management administrator, you will be managing requests that come in to...
Workplace type: remotebusiness unit: aliresponsibilitiesin this position, individuals are responsible for setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client’s purchased or outsourced technology and business outcome solutions.works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users.tests and troubleshoots functionality of installed systems.identifies and documents technical issues to be escalated to product and system integration teams for resolution.provides feedback based on client experiences to product and professional services teams for product and process improvements.may work directly with clients on-site or provide project support remotely.identifies additional product/services opportunities in customer organization.writing of manuals and procedures.applies analytical and technical thinking within areas of assigned responsibility to resolve routine client issues and challenges by identifying possible alternatives and providing recommendations.contributes to preparation of testing scripts and materials; supports and performs unit, system and integrated testing tasks.works with training team to develop application-specific training curriculums and materials and conducts training classes for client.education / qualificationsabout hexagonhexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. we...
Workplace type: hybrid business unit: ali responsibilities hexagon’s asset lifecycle intelligence division (hexagon ali) is seeking a customer success advisor. this is a remote position to support our customers in americas, emia or apac regions. in this role, you will help drive ongoing business value and outcomes for the customer leveraging automation and strategic engagements for a seamless, successful experience resulting in customer satisfaction, retention, and growth. you will… ensure customer satisfaction, success, and retention for a portfolio of existing and new customers. use data and analytics to measure and monitor customer usage, health and engagement and proactively reach out to customers with relevant solutions and response strategies e.g., training programs, adoption best practices, etc. manage and coordinate the new customer onboarding, specifically for cloud customers, working effectively with various teams including sales, pre sales, regional and global order desk, cloud operations and services, ensuring timely handoffs, resulting in quick and effective onboarding of new customers. enrich the customer experience through the development of standard, professional customer communications, creative digital content such as digital qbr’s, monthly newsletters, onboarding packages. develop and implement automated communication programs/touchpoints across the customer journey. provide sales enablement support and promote ongoing business development opportunities. help drive the voice of customer program, supplementing with internal surveys to capture holistic feed...
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