The customer service senior group manager is a senior management-level position responsible for accomplishing results through the management of a team or department to drive client resolution and support activities in coordination with the customer service team. the overall objective of this role is to drive the seamless delivery of customer service support to external clients the regional core service & service csc head will be responsible for leading the colombia citiservice site and proactively working with the regional hub heads and internal/ external clients to provide them with superior after sales delivery of our products and services. he/she will contribute to citi’s competitive advantage by supporting client success, elevating client experience, and enabling wallet penetration, revenue retention and ramp-up through the development and execution of core service strategies, consistently across service sites in latin america (latam). the regional core service & cscs head will define core service strategies and partner with service site heads across latam to lead the execution of strategic initiatives, in alignment with global definitions, market and client requirements. owns service processes and proactively acts upon issue identification through analysis as well as, driving improvement initiatives and monitoring progress. he/she will be the escalation point for core service issues and will lead root cause analysis, definition, and execution of process improvement programs throughout latam service sites as well as, lead the day-to-day activities for the cscs in ...
Flynn arby’s joined flynn group in 2018 with the acquisition of 300+ restaurants. today we are the largest arby’s franchisee in the world and continue to grow by building new stores and acquiring other franchise operators. we are one of seven premier brands of flynn group, which was founded in 1999 by greg flynn. it has grown since then to the largest franchise operator in the world. flynn owns and operates a diversified portfolio of restaurants in iconic, world-class brands across diverse segments, including applebee’s, arby’s, panera bread, pizza hut, taco bell, wendy’s and planet fitness. our primary mission is to be the premier operator within each of these brands. we will achieve this by focusing on our core values: care genuinely for people, play like a champion, and win as one. at flynn arby's, we are seeking an assistant manager to join our exceptional team. this is a unique opportunity to be part of a world-class food/hospitality company and contribute to our continued success. if you are ambitious, proven, and have a passion for delivering flawless customer service, we want to hear from you! responsibilities: - work closely with the general manager to ensure the smooth operation of the restaurant - train and mentor team members to ensure they deliver exceptional service to our guests - manage inventory and ensure strict adherence to food safety and quality standards - assist in scheduling and maintaining labor cost controls - provide leadership and direction to the team to achieve sales targets - handle customer inquiries and resolve any issues prompt...
**position**: customer service advisor / executive **location**: bogotá, colombia **contract type**: indefinite **qualifications**: - academic level: high school graduate, technician, technologist, or professional - desirable work experience - english proficiency: b2+ or higher - not open to students **responsibilities**: - sales of prepaid products with t-mobile **working conditions**: - **salary**: $2,800,000 cop + uncapped commissions + legal benefits (paid bi-weekly; only accepting bancolombia and av villas savings accounts) - **working hours**: sunday to sunday, 6:00 am to 12:00 am (fixed shifts within this timeframe, 42 hours per week) - **training**: 5 days of training + 5 days of on-the-job training (monday to thursday, 9:00 am to 6:30 pm; friday, 9:00 am to 6:00 pm; weekends off) at caracol radio building - **workplace**: on-site at caracol radio building **benefits**: - laika, spotify, or netflix membership after one month of employment - welcome bonus of $350,000 cop after one and a half months of employment - loyalty bonuses of $1,000,000 cop after completing 1, 2, and 3 years of service - adherence bonus of $50,000 cop weekly for 100% attendance to scheduled shifts if you meet the qualifications and are looking for an exciting opportunity, we encourage you to apply! join us in providing exceptional service and contributing to our team's success. **job types**: full-time, permanent...
**overview** are you ready to join an agile, diverse, and global team of innovators and disruptors in redefining the b2b payment space for startups and smes in emerging markets? tribal credit is built for companies looking for a better way to pay business expenses and optimize their financial management. we provide modern payment methods like multi-currency physical and virtual business visa cards and a powerful spend management platform to track and control expenses—all in one seamless interface. our founders are serial entrepreneurs who have launched startups both in emerging markets and the u.s. we're backed by leading international investors, including softbank, qed investors, beco capital, global ventures, endeavor catalyst, endure capital, and otg ventures. we're also part of the visa fintech fast track program among an elite group of fintechs. inspired by fellow founders building amazing things all over the world, we're on a mission to power sme and startup growth in emerging markets to bridge the business financial inclusion gap. we are seeking a credit success analyst, with a startup mindset, to help deliver credit success through underwriting loan requests, overseeing dynamic portfolio reviews, executing account management strategies, and contributing to the development of analytics which lead to effective credit policies. this role is for a credit professional who is passionate about using innovative credit solutions and advanced technologies. this position is 100% remote, based in colombia, and will report to the head of credit. **as the credit success...
The purpose of the p2p specialist (country / mco retained) is perform the retained p2p activities for sanofi business services and support the strategic design of global purchase to pay organization & establishment of business process outsourcing relationship for international region. he/ she will be accountable for the retained activities related to end-to-end p2p chain, including accounts payable, purchasing, vmd and t&e; jointly working with bpo teams to ensure the business continuity & continues improvement of p2p operations after “go live”. he/she will support to drive process standardization and implementation of transformation projects for the p2p end-to-end processes, while ensuring the daily business continuity through the operation managed by bpo provider. strong collaboration and teamwork with the procurement, finance/treasury teams of the country and the bpo provider is a key success factor of this position. the p2p specialist is a member of the sbs international p2p team. - accountable for the efficient, high quality and compliant delivery of the retained activities for purchasing operations (pr/po), vendor master data management, accounts payable&payments; and travel & expenses as per **“p2p specialist list of activities” **in the end of this document. - create a culture of cooperation, collaboration, and teamwork across p2p retained and bpo teams ensuring a smooth interface & communication to: - the relevant stakeholders inside, outside of sbs and bpo service provider. - other sbs coe and end-to-end processes (account to report a2r / customer invoi...
Team gillman is hiring an experienced service technician for our honda location in the spring area. we run an honest shop and need honest, hard-working technicians. to be a success at our dealership, you need to have solid skills and solid ethics. we also know that to keep a good service tech, a dealership has to treat them right by paying them well and offering room for learning and advancement. here, you’ll work alongside some of the best in the business and make great money while doing it. if you love diagnosing and repairing vehicles while maintaining a positive attitude, then let’s talk! job responsibilities examine and diagnose vehicles discuss repairs with shop foreman or service advisor communicate additional service requests to service advisor plan work in cooperation with shop foreman provide labor estimates to the service advisor monitor repair time and update service advisor maintain strict adherence to dealership policies on vehicle care and operation complete story and/or documentation for client repairs assist in mentoring technician trainees attend company and factory training keep current with factory technical bulletins understand and follow federal, state and local regulations (such as disposal of hazardous waste) education and/or experience high school diploma or ged (general equivalency diploma); 2 or more years related experience and/or training; or equivalent combination of education and experience. must be able to work on all makes and models of vehicles. certificates, licenses, registrations operator driver's license, state inspection license, & ase...
Flynn arby’s joined flynn group in 2018 with the acquisition of 300+ restaurants. today we are the largest arby’s franchisee in the world and continue to grow by building new stores and acquiring other franchise operators. we are one of seven premier brands of flynn group, which was founded in 1999 by greg flynn. it has grown since then to the largest franchise operator in the world. flynn owns and operates a diversified portfolio of restaurants in iconic, world-class brands across diverse segments, including applebee’s, arby’s, panera bread, pizza hut, taco bell, wendy’s and planet fitness. our primary mission is to be the premier operator within each of these brands. we will achieve this by focusing on our core values: care genuinely for people, play like a champion, and win as one. at flynn arby's, we are seeking an assistant manager to join our exceptional team. this is a unique opportunity to be part of a world-class food/hospitality company and contribute to our continued success. if you are ambitious, proven, and have a passion for delivering flawless customer service, we want to hear from you! responsibilities: work closely with the general manager to ensure the smooth operation of the restaurant train and mentor team members to ensure they deliver exceptional service to our guests manage inventory and ensure strict adherence to food safety and quality standards assist in scheduling and maintaining labor cost controls provide leadership and direction to the team to achieve sales targets handle customer inquiries and resolve any issues promptly and professionally mai...
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