: financial planning & forecasting: develop and maintain financial models to support budgeting, forecasting, and long-term planning. prepare and consolidate annual budgets and quarterly forecasts, ensuring accuracy and alignment with organizational goals. analyze financial trends and variances, providing recommendations for corrective actions. financial analysis: conduct detailed financial analysis to support strategic initiatives and business decisions. evaluate financial performance by comparing actual results to budgeted targets, and identify key drivers of variance. prepare detailed reports and presentations for senior management and stakeholders. provide ad-hoc financial analysis and decision support to various departments as needed. business partnership: partner with business units to understand their financial needs and provide insights to drive business performance. support operational and strategic planning by providing financial analysis and scenario planning. act as a liaison between finance and other departments to ensure effective communication and understanding of financial impacts. reporting & compliance: ensure timely and accurate preparation of monthly, quarterly, and annual financial reports. assist in the preparation of financial presentations for board meetings and investor communications. ensure compliance with financial policies, procedures, and regulatory requirements. process improvement: identify and implement process improvements to enhance the efficiency and effectiveness of the fp&a function. utilize technology and advanced analytical tools to st...
Glowtouch, a unifycx company, is growing and looking for angular javascript developers to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location!what will you do?as an angular javascript developer, you will be responsible for leading the design and development of complex web applications, ensuring they are secure, scalable, and performant.responsibilities:design and implement high-performance, reusable, and maintainable javascript code using best practices and design patterns (gang of four and javascript-specific)lead the development and architecture of single-page applications (spas) using angular framework (experience with react or vue.js a plus)ensure code adheres to owasp top 10 security best practiceswork with ui/ux designers to implement accessible features using aria standards and ensure html5 complianceoptimize for performance and accessibilitywho are you?5+ years of experience as a javascript developer with a proven track record of building complex web applicationsin-depth knowledge of javascript fundamentals, including prototype, inheritance, dom manipulation, closures, asynchronous programming, and object-oriented principlesexpert angular developer with deep knowledge of the angular frameworkstrong understanding of javascript (es6+) and typescriptin-depth knowledge of angular concepts, patterns, and best practices, including ngrxfamiliarity with react or vue.js is a plusdeep knowledge of web components and their developmentexpert-level understanding of grid and flexbox, with strong grasp of css technolo...
: design and implement high-performance, reusable, and maintainable javascript code using best practices and design patterns (gang of four and javascript-specific) lead the development and architecture of single-page applications (spas) using angular framework (experience with react or vue.js a plus) ensure code adheres to owasp top 10 security best practices work with ui/ux designers to implement accessible features using aria standards and ensure html5 compliance optimize for performance and accessibility who are you? 5+ years of experience as a javascript developer with a proven track record of building complex web applications in-depth knowledge of javascript fundamentals, including prototype, inheritance, dom manipulation, closures, asynchronous programming and object-oriented principles expert angular developer with deep knowledge of the angular framework strong understanding of javascript (es6+) and typescript. in-depth knowledge of angular concepts, patterns, and best practices, including ngrx. familiarity with react or vue.js is a plus deep knowledge of web components and their development expert-level understanding of grid and flexbox, with strong grasp of css technology (like specificity, cascading order, selectors) understanding and familiarity with the web accessibility standards and their levels (a, aa, and aaa) strong commitment to writing clean, maintainable, and well-documented code ability to work effectively in a team environment and collaborate with designers, developers, and other stakeholders. additional qualities preferred but not required: strong und...
Glowtouch, a unifycx company, is growing and looking for angular javascript developers to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as an angular javascript developer, you will be responsible for leading the design and development of complex web applications, ensuring they are secure, scalable, and performant. responsibilities: design and implement high-performance, reusable, and maintainable javascript code using best practices and design patterns (gang of four and javascript-specific) lead the development and architecture of single-page applications (spas) using angular framework (experience with react or vue.js a plus) ensure code adheres to owasp top 10 security best practices work with ui/ux designers to implement accessible features using aria standards and ensure html5 compliance optimize for performance and accessibility who are you? 5+ years of experience as a javascript developer with a proven track record of building complex web applications in-depth knowledge of javascript fundamentals, including prototype, inheritance, dom manipulation, closures, asynchronous programming, and object-oriented principles expert angular developer with deep knowledge of the angular framework strong understanding of javascript (es6+) and typescript in-depth knowledge of angular concepts, patterns, and best practices, including ngrx familiarity with react or vue.js is a plus deep knowledge of web components and their development expert-level understanding of grid and flexbox, with str...
Unifycx (formerly glowtouch technologies) is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing peopleour employees, our clients, and their customers. we are currently hiring sales representatives to join our on-site team in barranquilla. in this role, you will be responsible for promoting and selling home warranty services to customers through both inbound and outbound interactions. were looking for driven individuals with at least one year of experience selling intangible services, ideally in the bpo industry. this is a great opportunity to be part of a growing project in a professional, fast-paced, and supportive work environment. requirements: full-time availability (including weekends and holidays) at least 1 year of experience in sales of intangible services (bpo experience is a plus) advanced english level (b2+ or higher) excellent communication, persuasion, and customer engagement skills ability to work in a dynamic, goal-oriented environment strong sales drive and motivation to exceed targets compensation: base salary starting from 3.2m cop + sales commissions (final compensation package will be discussed during the interview process) what we offer: positive and inclusive work environment professional development and internal growth opportunities centrally located office with easy access to public transportation (calle 73 via 40 - 350) the chance to join a growing global company that values people and performance ...
**glowtouch, a unifycx company**, is growing, and we are looking for an experienced staff accountant to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! **what will you do?** the staff accountant has direct responsibility for maintaining financial records and reports, performing account reconciliations, assisting with budget and close processes, conducting internal audits, and maintaining accounts payable documentation. this role will communicate to key stakeholders regularly and will manage various projects as needed. **responsibilities** - maintaining financial reports, records, and general ledger accounts. - preparing journal entries, analyses, and account reconciliations and assisting with monthly close processes. - contributing to the development and review of annual operating budgets and performance projections including monthly reporting for all business units and/or individuals. - maintaining documentation for accounts payable, purchasing, and treasury. - performing monthly balance sheet reconciliations. - preparing elimination schedules for intercompany transactions. - responding to information requests, reviewing financial statements, and assisting with audits as needed. - maintain digital records for all entities and individuals in accordance with set policies. - create execution versions of documents for signature, assist with quality control (spelling errors, formatting, pagination, correct numbering of sections, cross-references, etc.) and coordinate execution. - managing vario...
**unifycx** is growing and we are looking for a** front desk receptionist** to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! **what will you do?** we are seeking a friendly, organized, and bilingual (english/spanish) **front desk receptionist** to manage our front desk and support a positive experience for our clients, visitors, and employees. this position serves as the first point of contact for all visitors, ensuring a warm and professional welcome while assisting with administrative tasks and maintaining the front desk area. **key responsibilities**: - welcome visitors: greet and assist all visitors, employees, and clients, ensuring a courteous and professional experience. - support administrative tasks: handle basic clerical duties such as filing, data entry, and scheduling, and assist with mail distribution and document management. - security and compliance: follow visitor sign-in protocols and safety procedures to ensure a secure environment for everyone. - assist staff and management: provide support with administrative needs, including meeting coordination, document preparation, and other tasks as required by team leaders. - additional projects/assignments as requested by management. **who are you?** this position is on-site and requires someone with a professional appearance, as well as a welcoming attitude to create a positive first impression for all visitors. - **language skills**: bilingual in english and spanish (spoken and written). - **experience**: 1+ year of reception...
Unifycx (formerly glowtouch technologies) is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing people—our employees, our clients, and their customers. we are currently hiring sales representatives to join our on-site team in barranquilla. in this role, you will be responsible for promoting and selling home warranty services to customers through both inbound and outbound interactions. we're looking for driven individuals with at least one year of experience selling intangible services, ideally in the bpo industry. this is a great opportunity to be part of a growing project in a professional, fast-paced, and supportive work environment. requirements: full-time availability (including weekends and holidays) at least 1 year of experience in sales of intangible services (bpo experience is a plus) advanced english level (b2+ or higher) excellent communication, persuasion, and customer engagement skills ability to work in a dynamic, goal-oriented environment strong sales drive and motivation to exceed targets compensation: base salary starting from 3.2m cop + sales commissions (final compensation package will be discussed during the interview process) what we offer: positive and inclusive work environment professional development and internal growth opportunities centrally located office with easy access to public transportation (calle 73 via 40 #350) the chance to join a growing global company that values people and performance unifycx i...
Maintaining financial reports, records, and general ledger accounts. preparing journal entries, analyses, and account reconciliations and assisting with monthly close processes. contributing to the development and review of annual operating budgets and performance projections including monthly reporting for all business units and/or individuals. maintaining documentation for accounts payable, purchasing, and treasury. performing monthly balance sheet reconciliations. preparing elimination schedules for intercompany transactions. responding to information requests, reviewing financial statements, and assisting with audits as needed. maintain digital records for all entities and individuals in accordance with set policies. create execution versions of documents for signature, assist with quality control (spelling errors, formatting, pagination, correct numbering of sections, cross-references, etc.) and coordinate execution. managing various projects for multiple entities and/or individuals with varying levels of complexity. assist with local reporting requirements when and where needed who are you? qualifications bachelor's degree in finance or accounting preferred. 5-7 years combined experience accounting and financial reporting in a multi-company environment. must have strong analytical skills, and the ability to work well within team concept with minimal supervision or direction. excellent communication skills required (both verbal and written) knowledge of us gaap ability to influence all levels in the organization which includes financial and non-financial business partn...
: global financial oversight: oversee global accounting, reporting, and finance operations to ensure robust controls, accurate financial reporting, and compliance with us gaap standards. financial statement preparation: supervise the preparation and detailed analysis of financial statements, including income statements, balance sheets, and cash flow statements. close processes management: manage the month-end and year-end close processes, ensuring accuracy, completeness, and timely financial reporting. team leadership: lead and mentor the accounting team, providing guidance and support to enhance departmental efficiency and performance. audit collaboration: collaborate with internal and external auditors to facilitate the annual audit process, address findings, and implement recommendations. system and process improvement: evaluate, implement, and optimize accounting systems and tools to streamline processes and increase operational efficiency. strategic financial analysis: provide strategic financial analysis and insights to support executive decision-making and inform the board of directors. m&a integration: oversee the integration of accounting processes and systems related to mergers and acquisitions. work with key functional leaders, including supply chain and operations, to ensure seamless operational integration. regulatory compliance and improvement: stay current with accounting standards and regulatory requirements, driving continuous improvement and ensuring compliance within the finance function. technical accounting leadership: lead technical accounting initiati...
**glowtouch, a unifycx company,** is growing and we are looking for a** financial planning and analysis manager** to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! **what will you do?** the **fp&a; manager **is responsible for leading the financial planning and analysis functions within the organization. this role involves developing financial models, preparing budgets and forecasts, conducting variance analysis, and providing actionable insights to support strategic decision-making. the fp&a; manager will collaborate with various departments to ensure alignment with the company’s financial goals and objectives. **key responsibilities**: - **financial planning & forecasting**: - develop and maintain financial models to support budgeting, forecasting, and long-term planning. - prepare and consolidate annual budgets and quarterly forecasts, ensuring accuracy and alignment with organizational goals. - analyze financial trends and variances, providing recommendations for corrective actions. - **financial analysis**: - conduct detailed financial analysis to support strategic initiatives and business decisions. - evaluate financial performance by comparing actual results to budgeted targets, and identify key drivers of variance. - prepare detailed reports and presentations for senior management and stakeholders. - provide ad-hoc financial analysis and decision support to various departments as needed. - **business partnership**: - partner with business units to understand their financial ne...
**unify cx** is looking for an extraordinary **_technical support specialists_** to join our motivated and ambitious team. **what will you do?** in this position you will: - address customer concerns with active listening, providing thorough, step-by-step resolutions tailored to their needs. - ensure customer satisfaction by resolving issues completely before concluding communication. - adapt communication style to match the technical proficiency of customers, ranging from highly skilled users to those with basic knowledge. - provide exceptional support to english-speaking customers, while also addressing spanish-speaking customer inquiries as needed. - work collaboratively with team members and escalate complex cases to the appropriate departments when required. - stay updated on company products, services, and troubleshooting procedures. providing exemplary customer service **who you are**: - fluency in both english and spanish (spoken and written). - exceptional communication and active listening skills. - demonstrate ability to patiently guide customers through resolutions, ensuring full understanding and satisfaction. - experience in customer support or service roles, especially with technical troubleshooting. - strong problem-solving skills and the ability to handle multiple tasks effectively. - comfortable working with diverse customers, adapting to their technical skill levels. - previous experience in a customer service role. - outstanding verbal, written, and interpersonal communication skills - possess an understanding of wireless order pro...
Glowtouch, a unifycx company, is growing and we are looking for a it desktop support specialist to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? the it desktop support specialist is responsible for providing technical support to end users for computer hardware, software, and peripheral devices. this role involves troubleshooting and resolving technical issues, ensuring the efficient operation of desktop systems, and delivering excellent customer service. the it desktop support specialist will work closely with other it team members to maintain and improve the overall it infrastructure. key responsibilities: technical support: provide first-level support to end users for hardware, software, and network issues. diagnose and resolve technical problems related to desktops, laptops, printers, and other peripherals. troubleshooting and issue resolution: identify and troubleshoot software and hardware issues, escalating complex problems to senior it staff as needed. document and track support requests using a ticketing system, ensuring timely resolution and follow-up. perform routine maintenance and updates to keep systems secure and efficient. user assistance: respond to and resolve user inquiries, ensuring a high level of customer satisfaction. system maintenance: assist in maintaining and updating inventory of it assets, including hardware and software. support the implementation of it projects, including system upgrades and deployments. ensure compliance with company it ...
Unifycx is growing and we are looking for an experienced senior operations manager to join our motivated and ambitious team in barranquilla.what will you do? as the senior operations manager you will provide an inspired sense of leadership by overseeing the day-to-day and strategic operations of multiple accounts, consisting of teams of contact center agents, team leaders, and operations managers. this role will contribute to the growth of unifycx by partnering with and supporting the efforts of the departments in the organization and client success managers by helping to drive overall performance and results.who you areto be considered, candidates are expected to have the following:5+ years of proven operations manager experiencestrong analytical and problem-solving skillsexcellent leadership and management abilitiesability to work independently and as part of a teamexcellent communication skills, both written and verbalproficient in microsoft office packageexperience in six sigma methodology preferreddemonstrated ability to manage multiple priorities in a fast-paced environmentability to acquire and maintain an in-depth knowledge of company operations, systems, contract guidelines, and other required policies and proceduresability to handle confidential information in a professional mannerwho we areunifycx is an emerging global business process outsourcing company with a strong presence in the u.s., colombia, dominican republic, india, honduras, and the philippines. we provide personalized contact centers, business processing, and technology outsourcing solutions to clien...
Glowtouch is looking for extraordinary customer advocates to join our motivated team. what will you do? as a customer advocate, provide world-class customer service through every interaction offering solutions to any customer’s issue or concerns in reference to their internet and voip services. you will use all resources available to discover root causes and prevent future issues and assist the customers to make payments, changes to their account, upsell, respond any billing inquiries that may arise and resolve technical issues from remote troubleshooting to dispatching a technician. ideal candidates for this position will be analytical but with an outgoing customer service attitude. we are hiring individuals that are intelligent, dependable, and ready to take their career to the next level with a growing company. in this role you will: · answer customer interactions (calls/emails) within slas and follow up on any further actions needed for resolution or install (sales, billing/account, and tech support) · use every resource available to resolve customer’s issue · dispatch appropriately according to the need and slas · support field operations team members with work orders’ inquiries and communication with the customer · complete processes for cancellations and installations, that involve but are not limited to invoicing and provisioning/deprovisioning of services · perform other duties as assigned who you are: to be considered, candidates are expected to have the following: · english proficiency written and comprehensive english · excellent multi-tasking skills · 6 m...
We’re always on the lookout for passionate individuals to help us shape the future of customer experience. a culture that values collaboration, creativity, and diversity whether you’re directly engaging with clients or driving innovation in technology, you’ll find a culture at unifycx that values collaboration, creativity, and diversity and puts people at the core of everything we do. our team members are empowered to bring their unique skills to the table, contributing to a company that’s leading the way in customer experience solutions. with a presence across the united states, india, the philippines, the dominican republic, jamaica, honduras, and colombia, unifycx offers opportunities to work in dynamic markets around the world. no matter where you're based, you'll be part of a global network dedicated to delivering exceptional customer experiences. our foundation: glowtouch & collective solution unifycx is born from the integration of glowtouch, a global expert in customer care and technology outsourcing, and the strategic acquisition of collective solution, known for its customized service solutions. explore opportunities ready to join us? check out our current openings below. u.s., colombia, dominican republic, honduras, jamaica, and philippines opportunities #j-18808-ljbffr...
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