RENEWALS MANAGER (MQ-829)

Renewals manager role a 50-word summary: manage the end-to-end renewal process for mid-market accounts, lead negotiations, identify early warning signs of risk, and maintain high customer satisfaction throughout the renewal process. about the opportunity gladly, a customer-centered ai customer support platform, is looking for a dedicated renewals manager to own the renewals motion for our mid-market customer base. you'll act as the primary point of contact for renewal-related inquiries, leading negotiations, reviewing contracts, and collaborating across teams to ensure a smooth process. your key responsibilities - manage the end-to-end renewal process for a portfolio of mid-market accounts - lead negotiations using established best practices to secure favorable agreements that align with company goals - identify early warning signs of risk and coordinate internal efforts with sales, customer success, finance, and other departments to ensure alignment - document renewal activities in salesforce and ensure data accuracy - communicate professionally and empathetically with customers via phone and email, maintaining high customer satisfaction throughout the renewal process about you - 2+ years experience in customer success or account management, preferably in saas - demonstrated experience managing a high volume of renewals while maintaining accuracy and customer empathy - strong commercial acumen with experience managing and negotiating contracts - highly organized, detail-oriented, and able to manage multiple renewal cycles simultaneously - exceptional verbal and writ...