Customer service analyst location co-barranquilla posted date 19 hours ago(12/13/2023 2:20 pm) job id 2023-3010 # positions 29 category business support job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity responsibilities • answer customer calls regarding client services (passports and visas) • meet all agent kpi’s including call efficiency, quality, quantity, and nps customer satisfaction scores. • treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. • walk customers through the process and educate them on the requirements. • educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. • resolve customer concerns through a one call resolution vision. • listen carefully to our customers to ensure appropriate responses. • tactfully handle upset customers with empathy. • mirror service offerings to travel needs – offer upgrades/downgrades appropriately. • communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. • input all concerns or suggestions for company follow-up, as well as survey responses. • adhere to department guidelines when servicing our customers. • complete the necessary follow-up actions to notify the a...
Who we are what we do genuine school is a colombiabased startup founded in 2022 and a usaccredited digital school we currently have over 500 students from colombia peru ecuador chile brazil and mexico our mission is to make highquality bilingual education accessible from anywhere transforming the lives of thousands of students and shaping the future of latin america we are looking for a senior business intelligence analyst who is passionate about turning data into strategic insights that drive impact this role is essential to help us understand performance measure satisfaction and continuously improve our academic and operational processes youre our perfect candidate if you hold a degree in business analytics data science computer science or a related field you have 5 years of experience in data analytics business intelligence and reporting you are fluent in english and spanish you are highly skilled in bi tools such as power bi tableau looker or aws quicksight you are experienced in database technologies sql mysql nosql and designing schemas you have strong knowledge of python pandas numpy pyspark and familiarity with r or matlab you have experience with etl tools and data standardization you are comfortable working in cloud environments aws azure and hybrid infrastructures you are able to interpret large datasets using big data tools such as apache spark or hadoop you have knowledge of data quality governance and documentation best practices you can clearly communicate insights and technical findings to nontechnical teams you are detailorient...
Scrum master who we are what we do genuine school is a colombiabased startup founded in 2022 and a usaccredited digital school we currently have over 500 students from colombia peru ecuador chile brazil and mexico our mission is to make highquality bilingual education accessible from anywhere transforming the lives of thousands of students and shaping the future of latin america we are seeking a certified and experienced scrum master to guide our agile teams in delivering impactful solutions if youre passionate about agile transformation continuous improvement and empowering teams this is the opportunity for you youre our perfect candidate if you hold a bachelors degree or equivalent experience in computer science engineering business administration or a related field you are a certified scrum master csm psm i ii or hold an equivalent agile certification you have 3 years of experience leading crossfunctional software teams in a cloudnative environment you have proven expertise facilitating sprint planning daily standups reviews and retrospectives you are skilled at removing blockers fostering team autonomy and minimizing distractions you are confident coaching teams and stakeholders in agile values and best practices you track delivery metrics in jira azure devops or similar tools to inform continuous improvement you have working knowledge of cloud platforms aws azure gcp and familiarity with aillm tools is a plus you are fluent in spanish and english portuguese is a strong plus key responsibilities facilitate scrum events for up to two agile s...
Who we are what we do genuine school is a k12 school founded as a startup we currently have almost 500 students from different countries such as colombia peru ecuador chile brazil and mexico and our numbers are growing every day at genuine youll have the job of your life while working together towards our shared vision to give everyone easy access to a very highlevel bilingual education from everywhere all around the world in order to give an opportunity for the next generations of latin american entrepreneurs positively impacting their regions and transforming the lives of millions of people we welcome top performers who will bring new ideas diverse perspectives and provide you the challenges and freedom to grow and make a real impact on the lives of many learners and meanwhile we are having fun our motto to know how to do and to know how to be responsibilities youre our perfect candidate if you have a degree or freshly graduated in communication or related you have comprehensive management of tiktok you have experience in content creation and video editing you have experience writing video scripts you have experience communicating directly with the team to make content for rrss you make content to share with families to strengthen communication with the school and the community that exists between all members families teachers and student you are fluent in portugues c1 spoken and written you are fluent in english and spanish you have a very dynamic personality dynamic enough to shine through the screen actively seek areas of improvement and fin...
Who we are what we do genuine school is a k12 school founded as a startup we currently have almost 500 students from different countries such as colombia peru ecuador chile brazil and mexico and our numbers are growing every day at genuine youll have the job of your life while working together towards our shared vision to give everyone easy access to a very highlevel bilingual education from everywhere all around the world in order to give an opportunity for the next generations of latin american entrepreneurs positively impacting their regions and transforming the lives of millions of people we welcome top performers who will bring new ideas diverse perspectives and provide you the challenges and freedom to grow and make a real impact on the lives of many learners and meanwhile we are having fun our motto to know how to do and to know how to be responsibilities youre our perfect candidate if you have a degree or freshly graduated in communication or related you have comprehensive management of tiktok you have experience in content creation and video editing you have experience writing video scripts you have experience communicating directly with the team to make content for rrss you make content to share with families to strengthen communication with the school and the community that exists between all members families teachers and student you are fluent in portugues c1 spoken and written you are fluent in english and spanish you have a very dynamic personality dynamic enough to shine through the screen actively seek areas of improvement and fin...
Scrum master who we are what we do genuine school is a colombiabased startup founded in 2022 and a usaccredited digital school we currently have over 500 students from colombia peru ecuador chile brazil and mexico our mission is to make highquality bilingual education accessible from anywhere transforming the lives of thousands of students and shaping the future of latin america we are seeking a certified and experienced scrum master to guide our agile teams in delivering impactful solutions if youre passionate about agile transformation continuous improvement and empowering teams this is the opportunity for you youre our perfect candidate if you hold a bachelors degree or equivalent experience in computer science engineering business administration or a related field you are a certified scrum master csm psm i ii or hold an equivalent agile certification you have 3 years of experience leading crossfunctional software teams in a cloudnative environment you have proven expertise facilitating sprint planning daily standups reviews and retrospectives you are skilled at removing blockers fostering team autonomy and minimizing distractions you are confident coaching teams and stakeholders in agile values and best practices you track delivery metrics in jira azure devops or similar tools to inform continuous improvement you have working knowledge of cloud platforms aws azure gcp and familiarity with aillm tools is a plus you are fluent in spanish and english portuguese is a strong plus key responsibilities facilitate scrum events for up to two agile s...
Who we are what we do genuine school is a colombiabased startup founded in 2022 and a usaccredited digital school we currently have over 500 students from colombia peru ecuador chile brazil and mexico our mission is to make highquality bilingual education accessible from anywhere transforming the lives of thousands of students and shaping the future of latin america we are looking for a senior business intelligence analyst who is passionate about turning data into strategic insights that drive impact this role is essential to help us understand performance measure satisfaction and continuously improve our academic and operational processes youre our perfect candidate if you hold a degree in business analytics data science computer science or a related field you have 5 years of experience in data analytics business intelligence and reporting you are fluent in english and spanish you are highly skilled in bi tools such as power bi tableau looker or aws quicksight you are experienced in database technologies sql mysql nosql and designing schemas you have strong knowledge of python pandas numpy pyspark and familiarity with r or matlab you have experience with etl tools and data standardization you are comfortable working in cloud environments aws azure and hybrid infrastructures you are able to interpret large datasets using big data tools such as apache spark or hadoop you have knowledge of data quality governance and documentation best practices you can clearly communicate insights and technical findings to nontechnical teams you are detailorient...
Who we are and what we do genuine digital school is a k12 school, founded as a startup (2022), that is growing and registered in the united states as a digital school. we currently have almost 500 students, from different countries such as colombia, peru, ecuador, chile and mexico, and our number grows every day. at genuine, you will have the job of a lifetime as you work together towards our shared vision of providing everyone with easy access to a very high-level bilingual education from anywhere in the world, to provide an opportunity to the next generations of latin american entrepreneurs. positively impacting their regions and transforming the lives of millions of people. we welcome top artists who will bring new ideas, diverse perspectives, and give you the challenges and freedom to grow and make a real impact on the lives of many students. in the meantime, we have fun! our motto: know how to do and know how to be. if you have a creative and innovative mind, genuine is looking for you! responsibilities you are our perfect candidate if: leading management and generation of records in b2c for colombia. timely and precise completion and handling of our work tools. you speak english fluently (c1 spoken and written) have at least 1 year of experience in pedagogy/education or related fields. graduated from university or technical school. you are familiar with working on different online platforms, such as teams and zoom. you have a very dynamic personality, dynamic enough to shine through the screen you are punctual, organized and professional in all aspects of the position...
Schedule services for individuals and large groups using spa / salon reservations software system. call guests to confirm scheduled services. answer questions about available services. update the reservations / cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor / manager. check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. promote and sell spa / salon services. obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. process guest payments for spa / salon services and obtain payment authorization as needed. accept and log cash tips for employees. balance, scan, and drop receipts with accounting. notify engineering of maintenance and repair needs. report accidents, injuries, and unsafe work conditions to manager. follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. speak with others using clear and professional language; answer telephones using appropriate etiquette. develop and maintain positive working relationships with others. comply with quality assurance expectations and standards. stand, sit, ...
The customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities answer customer calls regarding client services (passports and visas). meet all agent kpis including call efficiency, quality, quantity, and nps customer satisfaction scores. treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. walk customers through the process and educate them on the requirements. educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passports. resolve customer concerns through a one call resolution approach. listen carefully to our customers to ensure appropriate responses. tactfully handle upset customers with empathy. mirror service offerings to travel needs – offer upgrades/downgrades appropriately. communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. input all concerns or suggestions for company follow-up, as well as survey responses. adhere to department guidelines when servicing our customers. complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. notify management of problems or trends and provide feedback both via email and noting customer accounts. transfer calls to...
Join meyer jabara hotels at the merriweather lakehouse hotel in columbia, md and embark on a journey with us! merriweather lakehouse hotel is currently seeking a server to provide genuine hospitality and the highest quality of service to our guests. the ideal candidate can create an engaging environment, providing courteous, responsive, guest-centered service. our caring and attentive associates reinforce our principal belief that guest service is our highest priority. we have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences. responsibilities: provide the highest and most efficient level of hospitality and customer service expected by our guests. understand and improve dining service standards and guest relations. monitor and observe guests' dining experience to ensure guests are satisfied with the food and service and respond promptly and courteously to correct any problems. explain menu items to guests, understand allergy concerns, and answer general inquiries. maintain accurate knowledge of all menu items and beverage programs. be a team player, assist others when and where necessary to ensure a seamless guest experience. complete the setup and breakdown of a section, including detailed cleaning of work area and surrounding areas. have a desire to build knowledge of traditional cooking, wine, beer, and cocktails. maintain a safe and clean work environment. qualifications: education: high school diploma or general education degree (ged). experience: 2+ years experience in a fine dining o...
Job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities answer customer calls regarding client services (passports and visas). meet all agent kpi’s including call efficiency, quality, quantity, and nps customer satisfaction scores. treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. walk customers through the process and educate them on the requirements. educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. resolve customer concerns through a one call resolution vision. listen carefully to our customers to ensure appropriate responses. tactfully handle upset customers with empathy. mirror service offerings to travel needs – offer upgrades/downgrades appropriately. communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. input all concerns or suggestions for company follow-up, as well as survey responses. adhere to department guidelines when servicing our customers. complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. notify management of problems or trends and provide feedback both via email and noting customer accounts. transfe...
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