Job description the wfm professional services engineer has the following duties: installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. resolve technical issues related to application implementation and supports trouble shooting of product functionality. integrate nice software solutions to customer’s information technologies (ldap, sso, acd vendors, hr platforms). perform acceptance test to ensure that all components of the technical architecture are properly implemented. provide technical support and technical quality control throughout all stages of the projects. contribute to work plan creation and specification. qualifications must have a minimum of 1 years of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 of the areas. nice solutions : • experience with the installation and integration of nice wfm solutions into customer environments. • experience with iex/nice advanced solutions – forecasting/scheduling, ldap, sso, acd integrations, db migrations, smart sync, disaster recovery or ha solutions server technology: • redhat linux is a must: configuration, navigation, and terminology. • windows server is desirable • apache. •active directory, security policies, hardening, encryption. • virtual servers - vmware, vmotion • authentication: ldap, sso. • batch & ps scripting is desirable. sql technology: • microsoft sql server/oracle/postgresql configuration. • maintenance – backups...
The wfm professional services engineer has the following duties : - installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. - resolve technical issues related to application implementation and supports trouble shooting of product functionality. - integrate nice software solutions to customer’s information technologies (ldap, sso, acd vendors, hr platforms). - perform acceptance test to ensure that all components of the technical architecture are properly implemented. - provide technical support and technical quality control throughout all stages of the projects. - contribute to work plan creation and specification. qualifications must have a minimum of 1 years of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 of the areas. nice solutions : - experience with the installation and integration of nice wfm solutions into customer environments. - experience with iex / nice advanced solutions – forecasting / scheduling, ldap, sso, acd integrations, db migrations, smart sync, disaster recovery or ha solutions - redhat linux is a must : configuration, navigation, and terminology. - windows server is desirable - apache. - active directory, security policies, hardening, encryption. - virtual servers - vmware, vmotion - batch & ps scripting is desirable. - maintenance – backups and recovery, security. - scripting – basic queries and updates knowledge networking : - netw...
Job description the wfm professional services engineer has the following duties: - installation and configuration of software solutions at customer sites and cloud platforms, while following defined methodology, processes, system requirements, and customer-specific needs. - resolve technical issues related to application implementation and support trouble shooting of product functionality. - integrate software solutions to customer information technologies (ldap, sso, acd vendors, hr platforms). - perform acceptance tests to ensure that all components of the technical architecture are properly implemented. - provide technical support and quality control throughout all stages of projects. - contribute to work plan creation and specification. required skills and qualifications must have a minimum of 1 year of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 area. nice solutions: - experience with installation and integration of nice wfm solutions into customer environments. - experience with iex/nice advanced solutions - forecasting/scheduling, ldap, sso, acd integrations, db migrations, smart sync, disaster recovery, or ha solutions. - red hat linux is a must: configuration, navigation, and terminology. - windows server is desirable. - aws/azure expertise is beneficial. - scripting - basic queries and updates knowledge. networking: - network principles - 7 layer osi model, tcp, udp. - network devices - nics, switches, routers, mpls. - troubleshooting - sniffers and various network testing and analysis tools. - teleph...
Senior solution consultant page is loaded senior solution consultant apply locations bogota (flexible) time type full time posted on posted 15 days ago job requisition id jr108122 genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together. senior solution consultant genesys is currently recruiting for a senior solution consultant to join our pre-sales team. the solutions consultant works with the sales account executives on developing new business across all genesys product lines. the solutions consultant works in a consultative role to understand customer needs and map them to genesys software, services, and consulting offerings delivered in a holistic solution. this client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including c-level decision makers. key responsibilities: respon...
The wfm professional services engineer has the following duties : - installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. - resolve technical issues related to application implementation and supports trouble shooting of product functionality. - integrate nice software solutions to customer’s information technologies (ldap, sso, acd vendors, hr platforms). - perform acceptance test to ensure that all components of the technical architecture are properly implemented. - provide technical support and technical quality control throughout all stages of the projects. - contribute to work plan creation and specification. qualifications must have a minimum of 1 years of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 of the areas. nice solutions : - experience with the installation and integration of nice wfm solutions into customer environments. - experience with iex / nice advanced solutions – forecasting / scheduling, ldap, sso, acd integrations, db migrations, smart sync, disaster recovery or ha solutions - redhat linux is a must : configuration, navigation, and terminology. - windows server is desirable - apache. - active directory, security policies, hardening, encryption. - virtual servers - vmware, vmotion - batch & ps scripting is desirable. - maintenance – backups and recovery, security. - scripting – basic queries and updates knowledge networking : - network principles – 7 la...
Senior solution consultant page is loaded senior solution consultant apply locations bogota (flexible) time type full time posted on posted 15 days ago job requisition id jr108122 genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together. senior solution consultant genesys is currently recruiting for a senior solution consultant to join our pre-sales team. the solutions consultant works with the sales account executives on developing new business across all genesys product lines. the solutions consultant works in a consultative role to understand customer needs and map them to genesys software, services, and consulting offerings delivered in a holistic solution. this client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including c-level decision makers. key responsibilities: responsibil...
Customer experience consultant "> as a customer experience consultant, you will be responsible for working closely with our sales teams to develop new business opportunities across all genesys product lines. your primary goal will be to understand customer needs and map them to genesys software, services, and consulting offerings delivered in a holistic solution. "> this role requires a strong consultative approach to understanding customer requirements and identifying solutions that meet their needs. you will work with customers at various levels of their organizations, tailoring your messaging to meet the needs of different stakeholders, including c-level decision-makers. "> your responsibilities will include: "> "> - working alongside sales account executives to provide technical and consulting expertise regarding genesys solutions. "> - managing assigned prospects/customers to help progress sales opportunities. "> - bringing a deep understanding of customer problems and solution benefits to all prospect and customer interactions. "> - ensuring sales account executives are being supported properly. "> - acting as a link between the customer's needs and potential solution value. "> "> to be successful in this role, you will need to have a deep understanding of service design methodology and be able to engage effectively with executive and middle-level management. "> you will also be responsible for developing and applying best practice principles in the areas of solutions consulting. "> the ideal candidate will have experience in a solutions engineering role...
Senior solution consultant page is loaded senior solution consultant apply locations bogota (flexible) time type full time posted on posted 15 days ago job requisition id jr108122 genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together. senior solution consultant genesys is currently recruiting for a senior solution consultant to join our pre-sales team. the solutions consultant works with the sales account executives on developing new business across all genesys product lines. the solutions consultant works in a consultative role to understand customer needs and map them to genesys software, services, and consulting offerings delivered in a holistic solution. this client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including c-level decision makers. key responsibilities: responsibili...
Job description: genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. as a senior solution consultant, you will work with our pre-sales team to develop new business across all genesys product lines. you will be responsible for understanding customer needs and mapping them to genesys software, services, and consulting offerings delivered in a holistic solution. this is a client-facing role that requires tailoring messaging to meet the needs of various stakeholders, including c-level decision makers. key responsibilities: - provide technical and consulting expertise regarding genesys solutions to sales account executives. - manage assigned prospects/customers to progress sales opportunities. - bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions. - ensure sales account executives are supported properly. - act as a link between the customer's needs and potential solution value. - develop and apply best practice principles in solutions consulting. - engage effectively with executive and middle level management. requirements: - experience in solutions engineering or consulting. - strong time-management and organization skills. - ability to multi-task and manage multiple streams of work simultaneously. - strong written and verbal communication skills. - ability to work and communicate effectively with internal stakeholders. - analytical ability. - proven record of meeting/exceeding established goals. - ability to communicate and...
Senior solution consultant page is loaded senior solution consultant apply locations bogota (flexible) time type full time posted on posted 15 days ago job requisition id jr108122 genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together. senior solution consultant genesys is currently recruiting for a senior solution consultant to join our pre-sales team. the solutions consultant works with the sales account executives on developing new business across all genesys product lines. the solutions consultant works in a consultative role to understand customer needs and map them to genesys software, services, and consulting offerings delivered in a holistic solution. this client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including c-level decision makers. key responsibilities: responsi...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together. - senior solution consultant genesys is currently recruiting for a senior solution consultant to join our pre-sales team. the solutions consultant works with the sales account executives on developing new business across all genesys product lines. the solutions consultant works in a consultative role to understand customer needs and map them to genesys software, services, and consulting offerings delivered in a holistic solution. this client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including c-level decision makers. key responsibilities: responsibilities of the role include (but not limited to) - working alongside sales account executives to provide technical and consulting expertise regarding the genesys solutions: - managing...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together. - senior solution consultant genesys is currently recruiting for a senior solution consultant to join our pre-sales team. the solutions consultant works with the sales account executives on developing new business across all genesys product lines. the solutions consultant works in a consultative role to understand customer needs and map them to genesys software, services, and consulting offerings delivered in a holistic solution. this client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including c-level decision makers. key responsibilities: responsibilities of the role include (but not limited to) - working alongside sales account executives to provide technical and consulting expertise regarding the genesys solutions: - managing...
Company overview: lean tech is a rapidly expanding organization situated in medellín, colombia. we pride ourselves on possessing one of the most influential networks within software development and it services for the entertainment, financial, and logistics sectors. our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. joining our team means engaging with expansive engineering teams across latin america and the united states, contributing to cutting-edge developments in multiple industries. we are seeking a helpdesk technician with a strong english level to join our team. this role focuses on mobile app development and backend support for scalable and high-performing applications. position title: mid helpdesk technician location: hybrid - medellin what you will be doing: configure and support windows pcs, ios, and android devices remotely, ensuring seamless operations. maintain and troubleshoot pos hardware peripherals, including printers and scanners, to ensure functionality at all franchise locations. manage and provide support for ubiquiti wired and wireless networking equipment, enhancing network reliability. troubleshoot and support digital signage equipment and android media players. support store voip telephones, ensuring operational communications. install, configure, and support microsoft windows iot to optimize system operations for end users. provide technical support for in-house applications, such as pos order entry, order production, and store management systems. assist with the deliver...
Sutherland bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the technical project leader (tpmo) role at sutherland sutherland bogota, d.c., capital district, colombia 2 days ago be among the first 25 applicants join to apply for the technical project leader (tpmo) role at sutherland company description sutherland is seeking an attentive and goal-oriented professional to join us as a technical project manager for client launches. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have strong infrastructure project management skills and the client launch experience to help us succeed, we want to work with you! company description sutherland is seeking an attentive and goal-oriented professional to join us as a technical project manager for client launches. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have strong infrastructure project management skills and the client launch experience to help us succeed, we want to work with you! job description key responsibilities & desired skills oversee multiple project activities associated with the onboarding of major clients, and migrating existing clients to new products and services the necessary organization, facilitation and leadership attributes to successfully satisfy customer and sutherland-generated requirements familiarity with managing procurement and tools such as ariba use of project management a...
At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we’ve earned the distinction of being salesforce’s #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you’re ready to make your mark in the ai space, neuraflash is the place for you. responsibilities: work closely with a solution architect to deliver successful contact center solutions provide technical advisory support...
Company description: sutherland is seeking an attentive and goal-oriented professional to join us as a technical project manager for client launches. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have strong infrastructure project management skills and the client launch experience to help us succeed, we want to work with you! job description: key responsibilities & desired skills oversee multiple project activities associated with the onboarding of major clients, and migrating existing clients to new products and services the necessary organization, facilitation and leadership attributes to successfully satisfy customer and sutherland-generated requirements familiarity with managing procurement and tools such as ariba use of project management and collaboration solutions such as smartsheet (or equivalent), a working knowledge of sharepoint & webex skilled in networking (vpn/connectivity/access control), ivr, telecom, dialer, recording technologies (vendors & products) prior experience in the bpo infrastructure and/or technology operations preferred knowledge of avaya and genesys as well as omnichannel technology platforms is a must experience with oci, azure, coral active, cisco ucce, google cloud, and gke or similar technologies would be an asset project management responsibilities: oversee all communications throughout each project manage it, telecom, and development resources to completing voice and data-based requirements document and execute upon specific requirements associated with new pro...
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