CALL CENTER REPRESENTATIVE (J-700)

About genesis orthopedics & sports medicine: our goal is simple: free our patients to be more active, more athletic, and to move freely in their bodies – accessible to everyone, not just the select few. that our patients, regardless of walk of life, move more freely, function better, and experience life to the full. thriving in the world requires mobility and freedom from pain, but our healthcare system often makes quality orthopedic care inaccessible to many who need it most – those on all public healthcare plans or those who lack insurance. we won’t be able to solve our present orthopedic challenges with a care delivery model designed in the past. come join our innovative team, as we seek to redesign the healthcare delivery system, so it can provide high-quality, affordable care for all! position summary: using excellent customer service skills, answer incoming lines in order to assist patients, referring physician's offices, and other patient support agencies in a personal, efficient, and organized manner. use call center standard operating procedures and protocols to register new patients, update patient demographics, schedule, reschedule, cancel and verify appointments. verify patient insurance. using sgmf messaging policies, accurately enter patient telephone messages into the computer and electronically route messages to the appropriate pool in epic, the electronic health record (ehr). regularly communicate with internal employees to meet the patient's needs. maintain professionalism, courtesy, and confidentially at all times. this position requires the ability ...