Job description this is a remote position. about the role we are seeking a proactive and highly motivated senior sales & customer service manager to lead, coach, and grow our sales and support teams in the mental healthcare space. the ideal candidate is not only passionate about mental health and helping people but also thrives in a fast-paced environment where coaching, communication, accountability, and data-driven strategies are key. this position is integral to maintaining our customer service excellence, driving sales, supporting retargeting efforts, and fostering a team culture focused on quality, empathy, and growth. key responsibilities design, develop, and implement training materials tailored to sales and customer service teams. train new and existing staff , ensuring alignment with company goals, service quality, and ethical standards. motivate , guide, and mentor team members to achieve performance targets. conduct regular team evaluations , performance assessments, and identify areas for upskilling. lead team hiring , onboarding, and succession planning. fill in for team members during leaves, absences, or peak demand periods. host and chair meetings to maintain alignment and morale. monitor and listen to calls to ensure service excellence, adherence to scripts, and emotional intelligence. provide constructive feedback and coaching based on call quality and team interactions. ensure prompt callbacks and proactive retargeting of potential clients. personally assist in callbacks or take direct calls when necessary to meet sta...
This is a remote position. about the role we are seeking a proactive and highly motivated senior sales & customer service manager to lead, coach, and grow our sales and support teams in the mental healthcare space. the ideal candidate is not only passionate about mental health and helping people but also thrives in a fast-paced environment where coaching, communication, accountability, and data-driven strategies are key. this position is integral to maintaining our customer service excellence, driving sales, supporting retargeting efforts, and fostering a team culture focused on quality, empathy, and growth. key responsibilities design, develop, and implement training materials tailored to sales and customer service teams. train new and existing staff , ensuring alignment with company goals, service quality, and ethical standards. motivate , guide, and mentor team members to achieve performance targets. conduct regular team evaluations , performance assessments, and identify areas for upskilling. lead team hiring , onboarding, and succession planning. fill in for team members during leaves, absences, or peak demand periods. host and chair meetings to maintain alignment and morale. monitor and listen to calls to ensure service excellence, adherence to scripts, and emotional intelligence. provide constructive feedback and coaching based on call quality and team interactions. ensure prompt callbacks and proactive retargeting of potential clients. personally assist in callbacks or take direct calls when necessary to meet standards or support ...
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