**help desk technician - level 3 (managed it services)** we are seeking an experienced, detail-oriented level 3 help desk technician to join our dynamic team at funcshun, a leading managed it services provider dedicated to delivering innovative and efficient solutions to our diverse client base. the ideal candidate should possess advanced technical expertise, exceptional troubleshooting abilities, and a proven track record of independently resolving complex technical issues efficiently and effectively. if you're passionate about cutting-edge technology, committed to excellence in technical problem-solving, and thrive within a collaborative, fast-paced environment, we would love to hear from you! the role **key responsibilities:** ✅ **advanced technical support & troubleshooting** - provide level 3 support, diagnosing and resolving complex hardware, software, networking, virtualization, and application issues across multiple platforms. - act as a key escalation point for level 1 and level 2 technicians, providing expert guidance and effective resolution strategies. - design, implement, and optimize proactive monitoring and automation solutions aimed at improving overall client system reliability and performance. - analyze recurring issues to identify root causes and implement long-term solutions to minimize future incidents. ✅ **client communication & documentation** - maintain comprehensive, detailed, and accurate documentation of client interactions, technical issues, troubleshooting processes, and final resolutions using industry-standard ticketing s...
Funcshun is a leading cybersecurity consulting firm committed to protecting businesses through cutting-edge solutions, with an expanding presence in real estate development. we prioritize efficiency, creativity, and strategic marketing to drive business growth. we are seeking a marketing specialist to manage lead generation, content creation, and campaign execution across various platforms. the role marketing specialist – cybersecurity & it location: remote / miami, fl job type: full-time key responsibilities: campaign management & lead generation: •manage (go high level) and optimize crm workflows. •oversee instantly.ai for industry-specific cold lead outreach campaigns. •build and segment email lists targeting key verticals such as hvac and dod sectors. •develop and execute cold email campaigns to generate high-quality leads. •create landing pages in wordpress for targeted vertical marketing efforts. content creation & social media management: • develop engaging content for linkedin, facebook, and instagram. •use chatgpt to generate thought-provoking posts (e.g., cybersecurity awareness topics like password vulnerabilities). •post and engage daily on linkedin with industry professionals (ceo, ctos, etc.). •manage and schedule daily social media posts on facebook and instagram. •edit and repurpose podcast content into engaging clips for marketing. branding & design: •edit and customize canva marketing templates for promotional materials. •create branded marketing materials, including folders, business cards, flyers, and brochures . requirements: • proven experience...
- help desk technician - level 3 (managed it services) we are seeking an experienced, detail-oriented level 3 help desk technician to join our dynamic team at funcshun, a leading managed it services provider dedicated to delivering innovative and efficient solutions to our diverse client base. the ideal candidate should possess advanced technical expertise, exceptional troubleshooting abilities, and a proven track record of independently resolving complex technical issues efficiently and effectively. if you're passionate about cutting-edge technology, committed to excellence in technical problem-solving, and thrive within a collaborative, fast-paced environment, we would love to hear from you! the role - key responsibilities : - advanced technical support & troubleshooting - provide level 3 support, diagnosing and resolving complex hardware, software, networking, virtualization, and application issues across multiple platforms. - act as a key escalation point for level 1 and level 2 technicians, providing expert guidance and effective resolution strategies. - design, implement, and optimize proactive monitoring and automation solutions aimed at improving overall client system reliability and performance. - analyze recurring issues to identify root causes and implement long-term solutions to minimize future incidents. - client communication & documentation - maintain comprehensive, detailed, and accurate documentation of client interactions, technical issues, troubleshooting processes, and final resolutions using industry-standard ticketing systems such as connectwise an...
**help desk technician - level 3 (managed it services)** we are seeking an experienced, detail-oriented level 3 help desk technician to join our dynamic team at funcshun, a leading managed it services provider dedicated to delivering innovative and efficient solutions to our diverse client base. the ideal candidate should possess advanced technical expertise, exceptional troubleshooting abilities, and a proven track record of independently resolving complex technical issues efficiently and effectively. if you're passionate about cutting-edge technology, committed to excellence in technical problem-solving, and thrive within a collaborative, fast-paced environment, we would love to hear from you! the role **key responsibilities:** ✅ **advanced technical support & troubleshooting** - provide level 3 support, diagnosing and resolving complex hardware, software, networking, virtualization, and application issues across multiple platforms. - act as a key escalation point for level 1 and level 2 technicians, providing expert guidance and effective resolution strategies. - design, implement, and optimize proactive monitoring and automation solutions aimed at improving overall client system reliability and performance. - analyze recurring issues to identify root causes and implement long-term solutions to minimize future incidents. ✅ **client communication & documentation** - maintain comprehensive, detailed, and accurate documentation of client interactions, technical issues, troubleshooting processes, and final resolutions using industry-standard ticketing systems such as...
**help desk technician - level 3 (managed it services)** we are seeking an experienced, detail-oriented level 3 help desk technician to join our dynamic team at funcshun, a leading managed it services provider dedicated to delivering innovative and efficient solutions to our diverse client base. the ideal candidate should possess advanced technical expertise, exceptional troubleshooting abilities, and a proven track record of independently resolving complex technical issues efficiently and effectively. if you're passionate about cutting-edge technology, committed to excellence in technical problem-solving, and thrive within a collaborative, fast-paced environment, we would love to hear from you! the role **key responsibilities:** ✅ **advanced technical support & troubleshooting** - provide level 3 support, diagnosing and resolving complex hardware, software, networking, virtualization, and application issues across multiple platforms. - act as a key escalation point for level 1 and level 2 technicians, providing expert guidance and effective resolution strategies. - design, implement, and optimize proactive monitoring and automation solutions aimed at improving overall client system reliability and performance. - analyze recurring issues to identify root causes and implement long-term solutions to minimize future incidents. ✅ **client communication & documentation** - maintain comprehensive, detailed, and accurate documentation of client interactions, technical issues, troubleshooting processes, and final resolutions using industry-standard ticketing systems such...
Funcshun is miami’s premier managed it services provider since 2011, we have been providing reliable, cost-effective technology solutions for small- and medium-sized businesses in miami. our clients benefit from our expertise in multiple industries, in-depth technology expertise, and experience with ever-evolving trends in the it industry. from taking care of all your day-to-day technology needs to protecting your it environment from malicious cyberattacks to implementing an enterprise-level cloud and communications platform, funcshun offers all the enterprise-grade it solutions and support you need to succeed, at a price that works for your budget. the role responsibilities: design, implement, and oversee the company’s backup and recovery systems. regularly perform and monitor backup operations to ensure compliance with the company's data protection policy. troubleshoot and resolve issues related to backup processes. perform data recovery operations in the event of data loss or corruption. collaborate with it security teams to align backup and recovery operations with overall security protocols. continuously evaluate and improve backup strategies and processes. provide training and support to team members on effective data protection practices. stay up-to-date with industry trends and best practices in backup solutions. ideal profile qualifications: 2-3 years of professional experience as a backup engineer or in a similar role. proficient in using acronis backup software and familiar with its deployment and maintenance. strong understanding of data protection principles an...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo