IT SUPPORT (REMOTE)

2 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. schedule: m–f, 8am–6pm est | peak hours: 8am–12pm experience level: entry-level to intermediate about found24 we partner up with companies to provide opportunities for professionals in latin america. partner up with delv global delv global connects north american businesses with top-tier remote professionals from latin america, africa, and the philippines. we offer remote work opportunities with the structure and protection of a u.s.-based company, empowering you to grow your career from anywhere in the world. seeking remote it help desk technician (level 1) for a u.s.-based it services company: we’re hiring a bilingual, tech-savvy, and proactive remote it help desk technician to join a u.s.-based it services company with over 25 years of experience supporting small to mid-sized dental, medical, and legal offices in south florida. this is a fully remote role for professionals who want to grow with a well-established company offering consistent work and a people-first culture. key responsibilities technical support & troubleshooting: respond to incoming calls and chats from clients with technical issues. ask diagnostic questions to narrow down problems and create detailed tickets in the system. use remote access tools (e.g., teamviewer, splashtop, logmein) to troubleshoot devices and applications. assist with software issues, printers, scanners, usb and wireless peripherals, drivers, patches, and windows business applications. work with third-party support when necessar...