DH291 - CALL CENTER AGENT

**position title - call center representative** **job summary** educators now runs on the entrepreneurial operating system (eos) - a simple, practical, proven system of helping business owners and leaders get what they want from their businesses through a leadership team that embodies vision, traction and healthy: - vision, from the standpoint of its leaders being 100% on the same page with where the company is going and how it is going to get there. - traction, from the standpoint of the leaders to becoming more disciplined and accountable, executing really well to achieve every part of its vision; and - healthy, meaning leaders are truly a functional, cohesive leadership team. it is the company’s belief that from the point of vision, traction and health, as goes its leadership team, so will the rest of the organization. **core role functions** - memorize scripts - schedule interviews - build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately - meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality - create and maintain record of daily metrics - leverage data and insights gathered by the call center to recommend and influence process improvements **required qualifications** - high school degree or equivalent - experience working in a call center or customer-support role - strong active-listening and verbal-communication skills - proficiency in problem-solv...