CLIENT SUCCESS MANAGER (REMOTE – FULL TIME) | [BO314]

Tiempo completo

Client success manager (remote – full time) client success manager (remote – full time) client success manager (remote – full time) $4,000/month usd | strategic role | no fluff | career track to head of success native level english required. we are not flexible with this. we’re hiring the csm. the person who will own our client relationships, protect retention, and help us scale to $200k/month without churn chaos. this is a mission-critical role. you’ll be the face of our brand to 7 & 8 figure staffing firm owners. you’ll be their strategic partner, not their yes-man. you’ll lead weekly syncs, manage expectations, spot red flags before they blow up, and keep internal teams sharp and accountable. this role is 90% remote. you will be required to meet with me in person once every 2 weeks. i live in medellin as well. outside of this, no other meetings are required. what you’ll actually do - run structured weekly and bi-weekly calls with clients - set clear expectations around timelines, scope, and delivery - hold firm boundaries and push back when clients go off-track - deliver bad news with strength. not excuses - show up with confidence, clarity, and control every day. - you will be responsible for around 10 clients at the time of onboarding. with capacity moving up to 20 clients at the maximum. - convert client requests into clear tasks for internal team (cold email campaign briefs, content, seo.) - track weekly progress inside our crm, clickup - anticipate and solve issues before they impact retention. you will be measured by how long your accounts retain. client...