About echobox: we are a fast-growing, research-driven company building an artificial intelligence that helps online publishers overcome the challenges they face every day. using novel ai, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible. leading names from around the world rely on our product every day, including the times, le monde, the guardian, vogue and many more. our team is our best asset. we work with extremely smart and talented individuals, who all enjoy a high degree of responsibility and independence in structuring their work. do you think you have what it takes to be part of echobox? we'd love to hear from you. about the role: we are looking for an enthusiastic, agile, diligent and highly organised customer support specialist to cover client support. as a member of our dynamic team, you will gain invaluable experience working with our customer success, sales, product and engineering teams. key responsibilities: provide exceptional, empathetic, and timely support to clients through training sessions, consultations, executive business reviews and ongoing assistance, ensuring that they are fully equipped to succeed with the platform. monitor and improve customer engagement, ensuring high renewal rates by fostering strong, long-term relationships with clients and ensuring their success with echobox. identify opportunities for customers to optimise their use of echobox products, helping them unlock more value and enhance their overall experience. collaborate with the product team t...
About echobox: we are a fast-growing, research-driven company building an artificial intelligence that helps online publishers overcome the challenges they face every day. using novel ai, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible. leading names from around the world rely on our product every day, including the times, le monde, the guardian, vogue and many more. our team is our best asset. we work with extremely smart and talented individuals, who all enjoy a high degree of responsibility and independence in structuring their work. do you think you have what it takes to be part of echobox? we'd love to hear from you. about the role: we are looking for an enthusiastic, agile, diligent and highly organised customer support specialist to cover client support. as a member of our dynamic team, you will gain invaluable experience working with our customer success, sales, product and engineering teams. key responsibilities: provide exceptional, empathetic, and timely support to clients through training sessions, consultations, executive business reviews and ongoing assistance, ensuring that they are fully equipped to succeed with the platform. monitor and improve customer engagement, ensuring high renewal rates by fostering strong, long-term relationships with clients and ensuring their success with echobox. identify opportunities for customers to optimise their use of echobox products, helping them unlock more value and enhance their overall experience. collaborate with the product team to rel...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo