Didi global inc. is the world's leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.we are looking for a data oriented person with strong data analytics skills to support one of the top & most amazing start-ups in the food category across latam. in this position you will have the opportunity to create value by converting data into powerful insights to take key actions in the day-to-day marketplace operations.this role, will allow you to interact and collaborate with cross-functional teams like marketing, safety, legal, cx, product, s&p;, research, and ga, being part of the food marketplace team you will manage city portfolios with a best-in-class approach across the markets didi operates,as our data-driving and numbers-passionate team member, you shoul...
Didi global inc. is the world's leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. as theservice strategy & cx operations manager, you will oversee the design, alignment, and optimization of customer experience (cx) strategies and service flows. your role will involve benchmarking and implementing best practices across diverse markets, business lines, and cultures to drive continuous improvement. additionally, you will lead strategic initiatives to enhance the end-to-end customer experience, ensuring consistency and excellence across all touchpoints. in this role, you'll be... process optimization & continuous improvement analyze current and future business processes, collaborating with global internal teams to identify and drive continuous improve...
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