(SJP155) | VIRTUAL CUSTOMER SERVICE REPRESENTATIVE

**about us**: custom pro is a leading solar & roofing company dedicated to providing exceptional solar and roofing solutions to residents of texas and oklahoma. we are currently expanding our team and looking for a skilled virtual customer service representative to join us. **responsibilities**: - proactively reach out to customers via phone calls to address inquiries and provide support. - assist customers with product information, troubleshooting, and guidance. - collaborate with the sales team to understand customer needs and ensure a smooth customer journey. - conduct follow-up calls to gather feedback and ensure customer satisfaction. - handle backend processes related to solar and roofing projects, including order processing and documentation. - maintain accurate and detailed customer records. - work closely with other team members to ensure a seamless customer experience. **requirements**: - fluent in english (written and spoken). - previous experience in customer service. - strong communication and interpersonal skills. - ability to make outbound calls confidently. - experience with backend processes for solar and roofing projects is a plus. - ability to work independently in a remote environment. - excellent problem-solving skills. **benefits**: - competitive salary based on experience. - remote work opportunity. if you are passionate about delivering top-notch customer service and are ready to contribute to a dynamic team, we want to hear from you! join custom pro and be a key player in providing exceptional service to our customers. ...