**who we are** we are a rapidly growing (inc. 5000) communications company on a global mission to improve lives. cq stands for cultural intelligence and we help health focused companies to engage people from diverse backgrounds by communicating in a culturally relevant way. we translate the meaning and feeling of messages in 170 languages. our client portfolio consists of fortune 500 companies in the healthcare and life science industries. **who we need** **what we need you to do** - help oversee cq’s zendesk ticket system by handling tier 1 tech support requests and triaging tier 2 and tier 3 to applicable team members - respond to new tickets according to internal sla’s. provide internal and external diagnostic support for end users. - assist team members, vendors and customers to solve tech issues quickly - onboard new employees, facilitate the employee separation process and update of internal records/checklist. - administer plunet and memoq instances including password resets, creating new user accounts, updating pricelists and other administrative tasks. **what we need you to have** - experience with microsoft outlook admin, azure remote desktops and plunet is ideal - ability to gain quick fluency on technologies used by clients in various industries - ability to trouble shoot technical issues - desire to drive process and efficiency improvements - bachelor’s degree from an accredited institution - strong presentation, organizational and clear communication skills - exceptional work ethic, passion, integrity, mission-driven, positive attitude, and ...
**who we are** we are a rapidly growing (inc. 5000) communications company on a global mission to improve lives. cq stands for cultural intelligence and we help healthcare-focused companies to engage people from diverse backgrounds by communicating in a culturally relevant way. we translate the meaning and feeling of messages in 170+ languages. our client portfolio consists of fortune 500 companies in the healthcare and life science industries **who we need** we are looking for an experienced localization engineer to support our customers and production team. the position of localization engineer will report into the solutions architect and must have deep experience with a variety of translation projects encompassing all sorts of file formats and expert knowledge of tools such as plunet, memoq, trados, website proxy solutions and various other types of project specific tools. additionally, this person has a ‘can do’ attitude and embraces the challenge of figuring out problems and is always the ‘go to’ person for solving complex project challenges. - **required shift is 11:30pm est - 7:30pm est.** **this is a 100% remote position.** **what we need you to do** - interface and consult with customers, project managers and sales people to analyze customer requirements - identify solutions to address client needs - analyze project scope and suggest creative approaches to solutions - increase efficiencies and improve overall quality and ease of execution, while seeking to reduce scope and production costs - evaluate and prepare project deliverables (docs, websites, s...
**who we are** we are a rapidly growing (inc. 5000) communications company on a global mission to improve lives. cq stands for cultural intelligence and we help health focused companies to engage people from diverse backgrounds by communicating in a culturally relevant way. we translate the meaning and feeling of messages in 170 languages. our client portfolio consists of fortune 500 companies in the healthcare and life science industries. **who we need** **what we need you to do** - help oversee cq’s zendesk ticket system by handling tier 1 tech support requests and triaging tier 2 and tier 3 to applicable team members - respond to new tickets according to internal sla’s. provide internal and external diagnostic support for end users. - assist team members, vendors and customers to solve tech issues quickly - onboard new employees, facilitate the employee separation process and update of internal records/checklist. - administer plunet and memoq instances including password resets, creating new user accounts, updating pricelists and other administrative tasks. **what we need you to have** - experience with microsoft outlook admin, azure remote desktops and plunet is ideal - ability to gain quick fluency on technologies used by clients in various industries - ability to trouble shoot technical issues - desire to drive process and efficiency improvements - bachelor’s degree from an accredited institution - strong presentation, organizational and clear communication skills - exceptional work ethic, passion, integrity, mission-driven, positive attitude, and ...
Who we are . . . for over two decades, cq fluency has offered a full suite of culturally relevant language solutions tailored to regulated industries such as healthcare and life sciences in over 200 languages. our game changing approach to language technology, centralization and change management as well as our expert service and inclusive culture has garnered global recognition and invaluable respect from our partners/customers. our expertise lies in harnessing the power of cultural intelligence (cq) through our team of subject matter experts, who skillfully blend meaning and feeling to foster genuine human connections. we leverage our cq with customized, best in class technologies to not only address the intricacies of cultural nuances, but to optimize productivity. with an unwavering commitment to delivering an exceptional customer experience and adhering to iso 9001 and iso 17100 certified processes, we consistently deliver the highest level of quality. cq fluency has achieved remarkable growth as one of america's fastest-growing private companies, securing a spot on the esteemed inc. 5000 list for ten years. as an mbe (minority owned business enterprise), we are on a mission to improve lives by giving people a chance to be understood and ultimately creating a more accessible, inclusive, and linguistically equitable world. who we need . . . we are looking for a senior business operations analyst who will be responsible for analyzing data, designing and implementing automated processes, and developing scalable solutions that improve both internal workflows and ...
At cq fluency, we're seeking a talented senior business operations analyst to join our team. as a key member of our operations department, you'll play a critical role in driving business growth and delivering exceptional client experiences. your primary responsibility will be to analyze complex data sets, design and implement automated processes, and develop scalable solutions that improve internal workflows and external client interactions. you'll work closely with cross-functional teams to gather business requirements and translate them into technical deliverables. to excel in this role, you'll need a strong analytical mindset, excellent problem-solving skills, and the ability to communicate effectively with stakeholders at all levels. a proven track record of process automation and solution development is essential, as well as proficiency in sql, python, power bi, or similar tools. we offer a dynamic and inclusive work environment where employees are empowered to exceed expectations and drive their careers forward. our team values diversity and is committed to creating an equitable workplace for all. - analyze large datasets to generate actionable insights and support business decision-making. - design, implement, and maintain automated processes to drive operational efficiency. - develop and deploy scalable tools and solutions for internal stakeholders and external clients. - collaborate with cross-functional teams to gather business requirements and translate them into technical deliverables. - ensure data integrity and consistency across systems and reporting outp...
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