Descripción del puesto estamos en la búsqueda de un supervisor de campaña bilingüe (portugués y español) con capacidad de liderazgo y experiencia en gestión de equipos de atención al cliente. será responsable de asegurar el cumplimiento de los indicadores de desempeño, garantizar la calidad del servicio y supervisar de manera efectiva las operaciones asignadas. responsabilidades: asegurar el cumplimiento óptimo de los indicadores clave de la campaña tanto en portugués como en español, supervisando y monitoreando el desempeño de los agentes a cargo. garantizar que todas las normativas legales y éticas en la comunicación y gestión de la campaña sean cumplidas, incluyendo la protección de datos y la confidencialidad de la información. fomentar una gestión de alta calidad y atención al usuario por parte de los agentes, siguiendo los parámetros establecidos por la gerencia y el cliente. supervisar y hacer seguimiento constante a los resultados y procesos de la campaña asignada , monitoreando el desempeño del equipo de forma continua. proporcionar retroalimentación a los agentes de manera oportuna, basada en informes del departamento de calidad, resultados de indicadores y observaciones del cliente. gestionar los historiales disciplinarios cuando sea necesario, reportando a las áreas correspondientes. crear y administrar usuarios para los nuevos agentes y reportar fallos en las aplicaciones o equipos utilizados, asegurando la resolución rápida de los problemas. realizar reuniones periódicas de gestión con el equipo para evaluar y mejorar el rendimiento y los resultados obtenidos....
#li-jt1 inglÉs - servicio al cliente - desde casa ¿eres un solucionador de problemas, experto en tecnología, que te llama la atención el servicio al cliente sin contacto directo con el usuario final? ¿te gusta trabajar desde tu casa? estamos contratando asesores de servicio al cliente con inglés b2 o superior , que se encargarán de las llamadas de servicio entrantes de los consumidores finales que necesitan ayuda. se trabaja con tecnología digital. no se tiene contacto directo con el cliente. esta posición es 100% de tiempo completo, remota, ofrece capacitación remunerada desde el primer día y oportunidades de crecimiento profesional. el candidato debe poseer una personalidad positiva con el deseo de comprender las preocupaciones e inquietudes y presentar las soluciones a cada usuario. ¿estás interesado? ¡aplica hoy mismo! responsabilidades: prestar el servicio de atención a los consumidores finales, en forma oportuna y efectiva, a través de los medios de comunicación suministrados, entre los que se encuentra la telefonía. prestar el servicio de atención a los usuarios, entregando información y/o soluciones, así como registrar la información de los servicios prestados, de acuerdo con los lineamientos y protocolos explicados. cumplir con los requerimientos y resultados mínimos exigidos en cada uno de los procesos de entrenamiento realizados. cumplir con los estándares y métricas de servicio establecidas para cada uno de los clientes y para cada una de las correspondientes líneas de negocio. requisitos mÍnimos: actitud autodidacta, independiente y autocontralada para trabaj...
InglÉs - servicio al cliente - desde casa ¿eres un solucionador de problemas, experto en tecnología, que te llama la atención el servicio al cliente sin contacto directo con el usuario final? ¿te gusta trabajar desde tu casa? estamos contratando asesores de servicio al cliente con inglés b2 o superior , que se encargarán de las llamadas de servicio entrantes de los consumidores finales que necesitan ayuda. se trabaja con tecnología digital. no se tiene contacto directo con el cliente. esta posición es 100% de tiempo completo, remota, ofrece capacitación remunerada desde el primer día y oportunidades de crecimiento profesional. el candidato debe poseer una personalidad positiva con el deseo de comprender las preocupaciones e inquietudes y presentar las soluciones a cada usuario. ¿estás interesado? ¡aplica hoy mismo!
responsabilidades:
prestar el servicio de atención a los consumidores finales, en forma oportuna y efectiva, a través de los medios de comunicación suministrados, entre los que se encuentra la telefonía. prestar el servicio de atención a los usuarios, entregando información y/o soluciones, así como registrar la información de los servicios prestados, de acuerdo con los lineamientos y protocolos explicados. cumplir con los requerimientos y resultados mínimos exigidos en cada uno de los procesos de entrenamiento realizados. cumplir con los estándares y métricas de servicio establecidas para cada uno de los clientes y para cada una de las correspondientes líneas de negocio. requisitos mÍnimos: actitud autodidacta, independiente y autocontralada para trabajar...
¿por qué trabajar con nosotros? "> trabajar con continuum global solutions ofrece muchas oportunidades de crecimiento y desarrollo profesional. nuestra empresa es dinámica y siempre busca innovar y mejorar. ofrecemos capacitación y herramientas para ayudarte a alcanzar tus metas profesionales. "> nuestras ventajas "> nuestras ventajas incluyen: "> "> capacitación y formación continua. "> opportunalidades de crecimiento y desarrollo profesional. "> entorno de trabajo amable y colaborativo. "> remuneración competitiva. "> oportunidades de viaje y trabajo remoto. "> "> unimos lo mejor de cada persona "> somos una empresa que valora la diversidad y la inclusión. buscamos a personas con habilidades y perspectivas únicas para unirse a nuestro equipo y contribuir a nuestra misión de brindar experiencias excepcionales a nuestros clientes....
Responsibilities answer inbound calls from us customers and address questions & concerns regarding the retail store and/or website provide customers with verbal and/or written correspondence regarding the customer’s feedback or concerns making them feel heard and understood with acknowledgement and resolution utilize tools and resources effectively to gain product knowledge and navigation of the website when assisting customers empathize and resolve concerns to simplify the customer’s retail experience navigate through multiple computer applications with speed & accuracy adapt to learn new call types when business needs change & flex support in those areas additional requirements: 18+ years old & high school graduate 6+ months of bpo call center experience (phone call management required!) advanced english-speaking and written communication willing to work shifts monday-friday 8am-8pm eastern, saturday & sunday 8:30am-7pm (45 hour work week) professional positive attitude & courteous telephone etiquette customer focused personality high speed internet of 20 download speed and 3 upload speed workspace free of noise and distractions benefits & perks: total salary of up to $2,873,750, which includes basic salary and a variable salary of up to 21%, depending on performance with indicators. the base monthly salary is $2,375,000. paid training comprehensive health insurance package paid vacation state of the art facilities & great work environment great work environment career growth opportunities...
Job title : quality audits manager - third party // gerente de auditorías de calidad - maquilas the purpose of this role is to: sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. from prevention to treatment, sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions and consumer healthcare. more than 110,000 people in over 100 countries at sanofi are dedicated to making a difference on patients’ daily life, wherever they live and enabling them to enjoy a healthier life. as a company with a global vision of drug development and a highly regarded corporate culture, sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of artificial intelligence (ai) with strong commitment to develop advanced data standards to increase reusability & interoperability and thus accelerate impact on global health. the global m&s services acts as a cornerstone to this effort. our team is responsible for delivering and supporting global m&s teams in partnership with business and digital, and drive priority and transformative initiatives across m&s. the team members of global m&s services hubs will act as partners to m&s organization in carrying out tasks and fulfilling responsibilities to support identified and established global quality processes from the hubs. main responsibilities: provide qa and ...
Direct message the job poster from continuum global solutions the human resources manager oversees and implements vcr human resources activities providing a spectrum of services from tactical to strategic. the hr manager will manage the hr field team to ensure efficient and high-quality staff recruitment, contracts management, orientation, learning and development, performance management, compensation and benefits, policy and labor law compliance, employee engagement and staff care. the hr manager reports to the ddhr. responsibilities: implementation of irc’s global hr operating policies and procedures and ensure all hr activities are carried-out in adherence to these standards collaborate with finance in budget preparation and ensure that internal and external controls are met in an appropriate manner. coordinate and monitor contract renewals and terminations; all staff related entry and exit documentations upon hire and at exits after end of assignments. ensure to keep the files and records in coherence with irc standards and in line with country legislation. plan, conduct and track new employee orientation to ensure every new hire receives on-boarding/training and foster a positive attitude towards organizational objectives. manage timely and accurate monthly payroll for all locations. coordinate staff trainings in accordance with the learning and development plan; monitor and track all irc sponsored trainings ensuring all stall fill out all relevant paperwork and feedback reports in compliance with irc’s policies and procedures; coach managers on training and developmen...
Company description talan is an international advisory group on innovation and transformation through technology, with 5000 employees, and a turnover of 600m€. we offer our customers a continuum of services to support you at each key stage of your organization's transformation, with 4 main activities: consulting in management and innovation: supporting business, managerial, cultural, and technological transformations. data & technology to implement major transformation projects. cloud & application services to build or integrate software solutions. service centers of excellence to support the latter through technology, innovation, agility, sustainability of skills and cost optimization. talan accelerates its clients' transformation through innovation and technology. by understanding their challenges, with our support, innovation, technology and data, we enable them to be more efficient and resilient. we believe that only a human-oriented practice of technology will make the new digital age an era of progress for all. together let's commit! job description we are looking for a talented sre engineer & security software administrator to manage and enhance our client's in-house security solutions, including oauth 2.0, token services, and public key manager. this role is based in our malaga office and offers an exciting opportunity to work with a global division dedicated to serving complex and sophisticated corporate and institutional clients. join us in contributing to a proactive risk culture and advancing equal opportunities for all. how would be your day to day? you will ...
Talan bogota, d.c., capital district, colombia backend engineer for business telemetry 6 days ago be among the first 25 applicants talan is an international advisory group on innovation and transformation through technology, with 5000 employees, and a turnover of 600m€. we offer our customers a continuum of services to support you at each key stage of your organization's transformation, with 4 main activities: consulting in management and innovation: supporting business, managerial, cultural, and technological transformations. data & technology to implement major transformation projects. cloud & application services to build or integrate software solutions. service centers of excellence to support the latter through technology, innovation, agility, sustainability of skills and cost optimization. talan accelerates its clients' transformation through innovation and technology. by understanding their challenges, with our support, innovation, technology and data, we enable them to be more efficient and resilient. job description what will you be doing? for one of our clients, the biggest bank in spain, we are looking for a backend engineer to join the client's team that is working on a real-time event processing platform. your job will be to provide an event framework with architecture based on kafka and kafka streams to process streaming data, allowing the bank a global view in real time and triggering automations or alerts if necessary. main tasks: development of applications and components. development and deployment of services. unit testing. debugging and bug fixing. conti...
Expert - product complaints job title : expert of products complaints location: bogotá, colombia about the job the purpose of this role is to: sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. from prevention to treatment, sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions and consumer healthcare. main responsibilities: handle product technical complaints and field alerts for medical devices, pharmaceutical products, biologics, and combination products, ensuring compliance with regulatory standards. manage the entire process of handling product technical complaints and field alerts from receipt to closure. collaborate with internal and external manufacturing sites, customer service, medical information, pharmacovigilance, sales associates, regulatory, commercial operations, legal, and risk management departments. evaluate complaints for severity and risk, ensuring timely review and processing. prioritize and enter complaints into the global database, monitoring complaint activity for assigned manufacturing sites. produce monthly reports for manufacturing sites on complaint activity and support during audits and regulatory inspections. participate in ad-hoc teams for product-specific complaint issues and provide feedback on complaint investigations. identify and implement continuous improvem...
Talan is an international advisory group on innovation and transformation through technology, with 5000 employees, and a turnover of 600m€. we offer our customers a continuum of services to support you at each key stage of your organization's transformation, with 4 main activities: consulting in management and innovation: supporting business, managerial, cultural, and technological transformations. data & technology to implement major transformation projects. cloud & application services to build or integrate software solutions. service centers of excellence to support the latter through technology, innovation, agility, sustainability of skills and cost optimization. talan accelerates its clients' transformation through innovation and technology. by understanding their challenges, with our support, innovation, technology, and data, we enable them to be more efficient and resilient. we believe that only a human-oriented practice of technology will make the new digital age an era of progress for all. together let's commit! job description what will you be doing? for one of our clients, the biggest bank in spain, we are looking for a back engineer to join the client's team that is working on a real-time event processing platform. your job will be to provide an event framework with architecture based on kafka and kafka streams to process streaming data, allowing the bank a global view in real time and triggering automations or alerts if necessary. these will be your main tasks: development of applications and components. development and deployment of services. unit testing. d...
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