**who we are**: contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000+ employees since opening 12 years ago. we’re great place to work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand our work-from-home solutions and our brick & mortar locations too. we trust and empower our team when it comes to providing the best human experiences. we believe in thinking and acting differently. we’re proud to provide you with a career path that will support your development and growth. it is a win-win and we love promoting from within too. during your onboarding experience, we’ll teach you the necessary skills as well as the in and outs for this particular role. contactpoint 360 inc., is not just somewhere to get a pay cheque but a place where you can call your work home and thrive to your highest potential both professionally and personally. **conditions** - basic salary: 2'300.000 cop - bonifications: 500.000 cop - schedule: 48h per week - days off: based on ops needs - work at home: not available - your english level must be b2 and above, **you will be responsible for**: - the evaluation and documentation of the client's transaction...
**who we are**: contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000+ employees since opening 15 years ago. we’re great place to work certified and offer an award winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand our work from home solutions and our brick & mortar locations too. we trust and empower our team when it comes to providing the best human experiences. we believe in thinking and acting differently. we’re proud to provide you a career path that will support your development and growth. it is a win-win and we love promoting from within too. during your on boarding experience, we’ll teach you the necessary skills as well as the in and outs for this particular role. contactpoint 360 inc., is not just somewhere to get a pay cheque but a place that you can call your work-home and thrive to your highest potential both professionally and personally. overview **position summary**: the operations manager oversees the daily performance of call center supervisors and their respective teams. this includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction. **overall responsibilities**: - lead,...
**external convocatory** **who we are**: contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000+ employees since opening 12 years ago. we’re great place to work certified and offer an award winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand our work from home solutions and our brick & mortar locations too. we trust and empower our team when it comes to providing the best human experiences. we believe in thinking and acting differently. we’re proud to provide you a career path that will support your development and growth. it is a win-win and we love promoting from within too. during your on boarding experience, we’ll teach you the necessary skills as well as the in and outs for this particular role. contactpoint 360 inc., is not just somewhere to get a pay cheque but a place that you can call your work-home and thrive to your highest potential both professionally and personally. **what we are looking for?** **requirements**: - bachelor's degree in human resources, business administration, or a related field (preferred) - proven work experience as a boolean source, sourcing specialist, or similar role - strong expertise in using boolean search strings and...
**who we are**: contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000+ employees since opening 12 years ago. we’re great place to work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand our work-from-home solutions and our brick & mortar locations too. we trust and empower our team when it comes to providing the best human experiences. we believe in thinking and acting differently. we’re proud to provide you with a career path that will support your development and growth. it is a win-win and we love promoting from within too. during your onboarding experience, we’ll teach you the necessary skills as well as the in and outs for this particular role. contactpoint 360 inc., is not just somewhere to get a pay cheque but a place where you can call your work home and thrive to your highest potential both professionally and personally. **conditions** - basic salary: 2'300.000 cop - bonifications: 500.000 cop - schedule: 47h per week - days off: based on ops needs - work at home: not available - your english level must be b2 and above, **you will be responsible for**: - the evaluation and documentation of the client's transaction...
**who we are**: contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000+ employees since opening 12 years ago. we’re great place to work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand our work-from-home solutions and our brick & mortar locations too. we trust and empower our team when it comes to providing the best human experiences. we believe in thinking and acting differently. we’re proud to provide you with a career path that will support your development and growth. it is a win-win and we love promoting from within too. during your onboarding experience, we’ll teach you the necessary skills as well as the in and outs for this particular role. contactpoint 360 inc., is not just somewhere to get a pay cheque but a place where you can call your work home and thrive to your highest potential both professionally and personally. **conditions** - basic salary: 3.000.000 cop - bonifications: (operations results) - schedule: 47h per week - days off: based on ops needs - work at home: not available **job requirements** - conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assess...
**who we are**: contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000+ employees since opening 12 years ago. we’re great place to work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand our work-from-home solutions and our brick & mortar locations too. we trust and empower our team when it comes to providing the best human experiences. we believe in thinking and acting differently. we’re proud to provide you with a career path that will support your development and growth. it is a win-win and we love promoting from within too. during your onboarding experience, we’ll teach you the necessary skills as well as the in and outs for this particular role. contactpoint 360 inc., is not just somewhere to get a pay cheque but a place where you can call your work home and thrive to your highest potential both professionally and personally. **conditions** - basic salary: 3.000.000 cop - bonifications: (operations results) - schedule: 47h per week - days off: based on ops needs - work at home: not available **job requirements** - conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assess...
**who we are**: contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000+ employees since opening 12 years ago. we’re great place to work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand our work-from-home solutions and our brick-and-mortar locations too. **conditions** - schedule: 47hrs per week - days off: based on ops needs - work at home: based on ops needs **real-time analyst**: - monitor real-time contact center activities, including incoming call volumes, agent availability, service level metrics, and other key performance indicators (kpis) using real-time monitoring tools and reports to keep track of the current state of operations.- adherence management: ensure agents adhere to their assigned schedules, breaks, and other activities according to the predetermined workforce management plan. monitor agent login and logout times, track schedule adherence, and promptly address any deviations. communicate with team leaders to resolve adherence issues and maintain optimal staffing levels.- service level management: responsible for monitoring and managing service level performance. ensure that the contact center is meeting its...
**contactpoint 360 inc**., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re great place to work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand our work-from-home solutions and our brick & mortar locations too. please check out our video on youtube. this video is designed to give you an idea of the type of culture we have created here at contactpoint 360: **who are we looking for?** we are looking for b2 english speakers, with great customer service skills and an amazing attitude to learn and grow! **please leave your cv.** **responsibilities for customer service agent** - listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines - maintain a courteous manner at all times to de-escalate stressful situations - document personal information to create, update, or adjust customer accounts - prepare call-related information for purposes of auditing and reporting - provide and respond to feedback about any aspect of the job or its duties - suggest products and services to clients based on their requests and needs - answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders **qualifications for customer service agent**: - prior experience working in call centers or a...
**1. training and development** 1.1 train the employees of contact point 360 who are assigned by management. 1.2 develop an optimal training plan according to the company's campaigns. 1.3 identify priority areas for employee training. 1.4 detect present and future training needs, suggesting programs to improve employee productivity. 1.5 provide knowledge aimed at improving the employee's job performance. **2. monitoring and quality evaluation** 2.1 perform call monitoring as required. 2.2 prepare and analyze internal and external quality reports. 2.3 meet the weekly and monthly call center evaluation metrics. 2.4 use a data management system to compile and track team and individual performance. 2.5 provide feedback to agents. **3. feedback and continuous improvement** 3.1 give feedback by communicating process errors and suggesting improvements. 3.2 evaluate, recommend, and implement processes to provide the best customer support. 3.3 provide feedback and reports to the operations director, supervisors, team leaders, and team members. **4. communication and support** 4.1 establish and maintain standards to ensure high-quality communication across all support channels. 4.2 provide actionable data to various internal support groups as needed. 4.3 maintain and enhance the corporate image in customer relations. **5. compliance and availability** 5.1 comply with the established work schedule and avoid absenteeism without authorization from the immediate supervisor or the hr department head. 5.2 be available for full-time work. 5.3 work on the holi...
**contactpoint 360 inc**., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re great place to work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand our work-from-home solutions and our brick & mortar locations too. please check out our video on youtube. this video is designed to give you an idea of the type of culture we have created here at contactpoint 360: **who are we looking for?** we are looking for b2 english speakers, with great customer service skills and an amazing attitude to learn and grow! **please leave your cv.** responsibilities for customer service agent - listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines - maintain a courteous manner at all times to de-escalate stressful situations - document personal information to create, update, or adjust customer accounts - prepare call-related information for purposes of auditing and reporting - provide and respond to feedback about any aspect of the job or its duties - suggest products and services to clients based on their requests and needs - answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders qualifications for customer service agent: - prior experience working in call centers or as an at-...
**responsibilities**: - the supervisor is in charge of coordinating, directing, and supervising the activities of the agents in operation and administrative support. - ensure disclosure, understanding, and compliance of all objectives, internal policies, internal regulations campaigns and company. - attend and clarify all the questions and doubts of the agents in a timely manner. - identify operational problems and suggest possible improvements. - monitor and evaluate the performance of the personnel in charge, providing learning opportunities or training, and taking corrective measures, as necessary. - guarantee the fulfillment of goals and good performance of personnel in charge based on the goals and policies of the bell - preparation and analysis of reports and reports, standards campaign or requested by your direct boss opportunity. - work as a team with other supervisors and members of the team in the implementation, planning, and execution of strategies or action plans in the improvement of continuous performance of the campaign in general and the personnel in charge. - understand and attend to the client's needs, offering timely solutions and support. - organize and coordinate the schedules of the staff in charge. - supervise the personnel in charge of the campaign or assigned campaigns. - carry out general and individual daily monitoring, weekly, monthly, quarterly, and yearly performance and performance of contractual and internal metrics. - comply with all the objectives and goals of the team/personnel in charge of the assigned campaign. - preparat...
**who we are**: contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions. we lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced business process outsourcing (bpo) technologies. we’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000+ employees since opening 12 years ago. we’re great place to work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand our work-from-home solutions and our brick & mortar locations too. we trust and empower our team when it comes to providing the best human experiences. we believe in thinking and acting differently. we’re proud to provide you with a career path that will support your development and growth. it is a win-win and we love promoting from within too. during your onboarding experience, we’ll teach you the necessary skills as well as the in and outs for this particular role. contactpoint 360 inc., is not just somewhere to get a pay cheque but a place where you can call your work home and thrive to your highest potential both professionally and personally. **conditions** - basic salary: 3'000.000 cop - bonifications: attaintment + sales - schedule: 48h per week - days off: based on ops needs - work at home: not available **responsibilities**: - the supervisor is in charge of coordinating, directing, and supervising the activities of the agents in ope...
We are looking for b2 english speakers, **please leave your cv** base salary from 1.900.000 to 2.100.000 hiring bonus+ incentives medical insurance canadian environment come and join our cp360 family! please check out our video on youtube. this video is designed to give you an idea of the type of culture we have created here at contactpoint 360:...
**duties**: - serve as the primary point of contact for client and ceo visits and events. - coordinate logistics for corporate events. - assist facilities manager with various tasks. - maintain communication and professional presentation. - manage petty cash for event expenses. - prepare reports and handle administrative tasks. - ensure compliance with company policies and regulations. **conditions**: - basic salary: 2,500,000 co - bonuses: not available - indefinite-term contract - 47 hours per week - work from home: not available....
**quiénes somos**: contactpoint 360 inc. es una organización global que ofrece soluciones de contact center onshore y nearshore. lideramos con nuestra filosofía de las personas primero y somos los más apasionados en la creación de compromiso de los empleados a través de nuevas y avanzadas tecnologías de externalización de procesos de negocio (bpo). estamos orgullosos de llamarnos líderes innovadores en el sector y valoramos cómo hemos podido crecer significativamente de 5 a más de 1.000 empleados desde nuestra apertura hace 12 años. contamos con la certificación great place to work y ofrecemos una cultura galardonada que está entusiasmada con la incorporación de nuevos talentos a nuestras operaciones a medida que seguimos ampliando nuestras soluciones de trabajo desde casa y nuestras oficinas físicas. confiamos en nuestro equipo y le damos poder cuando se trata de proporcionar las mejores experiências humanas. creemos en pensar y actuar de forma diferente. estamos orgullosos de ofrecerte una trayectoria profesional que apoyará tu desarrollo y crecimiento. todos salimos ganando y, además, nos encanta promocionar desde dentro. durante tu experiência de incorporación, te enseñaremos las habilidades necesarias, así como los entresijos de este puesto en particular. contactpoint 360 inc. no es sólo un lugar donde cobrar un sueldo, sino un lugar al que puedes llamar tu hogar laboral y desarrollar tu máximo potencial tanto profesional como personal. **resumen** encargado de controlar la correcta preparación de las áreas para los inventarios cíclicos, de acuerdo con la p...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo