Get ai-powered advice on this job and more exclusive features. agente contact center. atención al cliente palabras clave agente contact center atención al cliente servicio telefónico soluciones eficientes Únase a nuestro equipo como agente de call ce...
We are lenovo. we do what we say. we own what we do. we wow our customers. lenovo is a us$57 billion revenue global technology powerhouse, ranked #248 in the fortune global 500, and serving millions of customers every day in 180 markets. focused on a...
requisition id: 224374 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose scotiabank’s global technology services (gts) pega operations is a devops department that is responsible for maintaining 60+ applications pega application across private cloud, azure cloud, and on prem environments. they provide 24x7 support functions to critical application used by our digital channel; our branch channel and our contact center, serving bank’s customers. there will be some rotational shifts, covering late afternoons, evenings or overnight, and could include weekends and statutory/bank holidays on call support. accountabilities the pega systems administrator will perform day-to-day system operation support. this will include system outage management, system monitoring associated prpc system runtime health, and the connectivity to backend resources are not interrupted due to backend resources availability. the pega systems administrator will perform day-to-day incident management and respond to issues reported from the various development teams, identify root cause, resolve issue or escalate the issue properly until issue resolved. pega systems administrator should have solid understand the pega applications with advanced troubleshooting skills of pega systems, aix, linux, jboss, tomcat and azure cloud experience. manage day t...
Position summary: the director of workforce management will be responsible for forecasting, capacity planning, scheduling, real-time management, client reporting, and analytics; identifying opportunities for process improvements that drive efficiencies and services development. this role will work with our leadership team to lead process improvements, risk management, and improve employee utilization. the director will develop policies and procedures that positively impact the workforce and will work with operational staff to ensure cross-functional communication progresses toward key goals and metrics. responsibilities: managing, continuous improvement, and delegating tasks to the workforce management staff. participate in and oversee wfm technology selection and implementation. create and meet all kpi requirements. perform analysis of the company data to provide insight into reasons for calls, employee performance, forecast variances, kpi variances, and other data relative to contact center performance. schedule creation/flexibility/optimization. forecasting call and ticket volume demand and other contact demand volumes. identify the point of contact routing anomalies using real-time monitoring applications. head-count & demand forecasting and planning (future and real-time). train team members/managers on the use of workforce planning tools. develop and maintain high-quality daily, weekly, and monthly reports across the company. proactively work with various departments to recommend efficiencies and affect change. performs additional duties as assigned by t...
Position description gic global integration architect provide service/ support to customers using hcm integration with client's hr system of record on global platform guiding principles responsible for client relationship regarding the global integration services expected to co-ordinate internal communication across all integration service teams for the particular clients between emea, na & apac regions responsible to support also other activities related to client service such as user training delivery, additional after go-live system configuration activities etc.. responsible for managing global change request process and co-ordinate all regional/local service teams where local involvement is needed (global & local system maintenance and testing co-ordination) responsible for consistency message and quality level of client service across all 3 regions become a global cs single point of contact to the client global counter part's team for any discussion topics related to global functionality technical responsibilities lead regular calls with clients to review global/local integration tickets deliver a design and mapping for global integration tickets spoc for any integration related topics for the clients and srm/scp at global level advise clients on best practise of design and mapping on their sor facilitate super user training on integration provide input to global srm and scp for business review meetings support integration consultants on reviewing, analysing and designing complex issues and change requests with the support of pm (when needed), co-ordinate technical act...
Exciting times at adidas! as we continue to grow, we’re building a pool of talented professionals for future opportunities in credit and collections. by applying, you’ll join our talent pipeline, and we’ll reach out when a role that matches your profile becomes available. we look forward to connect with you! purpose & overall relevance for the organisation: adidas gbs delivers high quality services for finance and accounting. in bogotá we are opening a new gbs center with the aim of serving the region countries in several processes. credit and collections are responsible for performing daily activities such as dunning and collection, dispute management and credit management. the team deliver all activities in timely manner and with the required quality. the team supports projects, including process standardisation, tools implementation and other ad hoc projects. key responsibilities and general accountabilities: establish a close and trustful relationship with the customer, proactively anticipating issues ensure timely collection of receivables by working closely with the customer and other finance teams and resolving the causes of non-payment drive timely collection by following up on overdue invoices with customers, collection agencies and end consumers manage customer relationship, which includes problem resolution and root cause analysis, identifying and proposing solutions to area manager assess & review the credit risk on the customer on regular basis, calculate and suggest the required credit limits decide on the release of the blocked orders and ensure timely releas...
Hi, i'm martha garces, your recruiter and guide to joining csg! we are excited to learn more about you and your unique background. we are looking for a technical support analyst who willbe responsible for helping to identify, document and execute operational requirements or tasks which feed the business cycle, providing quality assurance, continuous improvement and operational continuity. this position is part of a team that focuses on the customer operations and continuous improvement of processes and services. primary responsibilities provide level 2 support to customers - resolving technical issues / error messages encountered by customers and/or monitoring applications in a live production environment. appropriately handling all customer issues including troubleshooting and providing feedback to the customer. meets with clients or internal teams to gather and document business requirements and/or tasks. primary contact point for client’s business interests and work toward resolution of issues. assumes overall responsibility for defining a solution that matches client’s business needs. develop and maintain documentation for all client and/or internal processes and procedures. lead testing efforts for projects that introduce new systems and technologies into the contact center. responsible for act as liaison with technical groups to ensure business needs are met fully with technological solution. responsible for working with internal teams to determine production impact of process implementations. ensure compliance with slas and olas is this opportunity right for you? we ...
Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. we support companies through our talent and technology services. we have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers. as a clinical intake - psychologist, you will serve as the first clinical point of contact for new clients (patients) in the anxiety center. responsibilities serve as the first clinical point of contact for new clients reviewing and manage incoming intake forms and inquiries. gather key client information and guide them through the intake process coordinate scheduling and follow-ups with clinical staff maintain accurate and confidential client records provide basic information about services, availability, and expectations escalate clinical concerns appropriately to licensed staff (future) conduct full intake assessments under supervision requisitos mÍnimos qualifications fluent in english (spoken and written) background in psychology, counseling, social work, or related mental health fields exceptional interpersonal and organizational skills comfortable handling sensitive and confidential information prior experience in a mental health, healthcare, or intake coordination role is a plus strong computer literacy and comfort with electronic records systems availability during u.s. business hours (est preferred) perks: s...
Job description client services commercial and money movement solutions provides industry-leading and operational support to visa’s clients around the world. with our deep knowledge and expertise, we are a key internal partner to technical solutions and product teams bringing the voice of the client into the design, development and successful deployment of visa products and solutions. the money movement support analyst will be part of our client services team within the global contact center organization. the analyst will be a subject matter expert across the commercial and money movement solutions landscape in all regions. this includes b2b payments, cross-border payments, expense management, travel solutions, compliance, and data solution products. the candidate will need to understand all related integration to these commercial products and platforms. the analyst is a client-facing, position responsible for providing technical support and solutions to visa’s commercial fi clients & processors and acts as primary and escalation point of contact when standard procedures have failed to resolve issues. the analyst also needs to ensure that escalations are proactively and professionally managed to deliver a great client outcome. this includes partnering with visa technology teams to resolve complex technology issues and leveraging deep knowledge of the client experience to propose potential enhancements. as such, the analyst may act as a senior client liaison, carrying the voice of the client to their team, leadership, and internal partners. the analyst will have exceptiona...
Description we're concentrix. the intelligent transformation partner. solution-focused. tech-powered. intelligence-fueled. the global technology and services leader that powers the world’s best brands, today and into the future. we’re solution-focused, tech-powered, intelligence-fueled. with unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. we shape new game-changing careers in over 70 countries, attracting the best talent. the concentrix technical products and services team is the driving force behind concentrix’s transformation, data, and technology services. we integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. we combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. you will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. hence achieving our vision. our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. and we’re proud to be recognized with...
Accounts payable lead location co-bogotá posted date 2 weeks ago(12/28/2023 1:49 pm) job id 2023-3038 # positions 1 category fao job summary the individual will be responsible for functionally leading the establishment of the accounts payable business process outsourcing (“bpo”) operations for a multi-national enterprise with operations in the united states. responsibilities including working with the migration team on the transition of bpo functions from the various markets to auxis’ costa rica service center, as well as supporting the to-be process design, organizational design, technology deployment to support these operations. duties include supervising the full range of day-to-day accounts payable operations, primarily focusing on providing timely and accurate services for invoice and expense account and payment processing, exception handling, vendor and inter-departmental communication, issue resolution, employees’ development and reporting. responsibilities service delivery management serve as the primary point of contact for escalated issues, inquiries, and complex problem resolution related to accounts payable. review, process, and approve invoices, ensuring adherence to company policies, procedures, and financial controls. verify invoices for accuracy, appropriate documentation, approvals, and general ledger coding. coordinate with vendors, suppliers, and internal stakeholders to resolve payment discrepancies, invoice disputes, and other accounts payable-related issues. develop and maintain relationships with key vendors, negotiating favorable payment terms, disc...
Job description the quality analyst is responsible for reviewing expert calls and assessing both the process and customer experience qualities of each call. the role involves analyzing interactions and data to ensure generative ai & machine learning model output quality. analysts will review calls and data to provide actionable feedback to various teams for improvement. the quality analyst is responsible for reviewing expert calls and assessing both the process and customer experience qualities of each call. the role involves analyzing interactions and data to ensure generative ai & machine learning model output quality. analysts will review calls and data to provide actionable feedback to various teams for improvement. essential duties and responsibilities: conduct call/interaction monitoring evaluations on expert’s calls using current quality program guidelines. review data and interactions to support the ongoing maintenance of ai-driven tools. conduct thorough and accurate audits of machine and expert performance to identify trends and needed enhancements. create appropriate documents that provide traceability for others to determine readiness, work-around processes, and modifications needed in toolsets. communicate and document any known issues or risks and escalate to leadership as appropriate. present results in a clear, concise, and compelling manner. maintain a customer-focused mindset to ensure our work meets the needs of our experts, external customers, and the business. conduct an audit of the auditor evaluation, which rates the initial auditor’s adherence to the...
If you have experience in customer service make the change and start your career as a legal assistant! job description: as a legal assistant, you'll be the first point of contact between our company and our clients, providing legal advice to people with traffic tickets in the u.s. in the following regions: ✅ north florida ✅ south florida ✅ georgia 👩🏫 functions: 🔸confer with customers by telephone, email, and via sms portal to provide information about services, status updates, and process new cases (minimum conversion expectations of 50% for calls and 70 % for sms leads). 🔹 contact customers to respond to inquiries and process on-line hires. 🔸 performs other duties as needed guided by the management team. 💡 knowledge, skills, and abilities: 🔸 knowledge of company services, policies, and procedures. 🔹 skill in completing multiple tasks at once. 🔸skill in identifying and resolving customer problems. 🔹skill in oral and written communication, including english and spanish communications. 🔸 skill in operating office and technological equipment and software. 🔹ability to communicate professionally with coworkers and customers. 🔸 ability to follow oral and written instructions 🔹 ability to organize daily activities of self and others and work as a team player. ⏰position type and expected hours of work this is a full time position (45 hours/work week) 2 days off per week. 🔹 training schedule: monday to friday 8am a 6pm for 2 weeks 🌍 on site: cra. 51b #80-58, piso 21, edificio smart office center, barranquilla 💼requirements: 👨🎓 legal assistant or customer service representative...
Get ai-powered advice on this job and more exclusive features. direct message the job poster from igt solutions we are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of an assistant manager-system implementation to lead microsoft infrastructure team in a contact centre services environment. the position is responsible to develop overall network it infrastructure processes, procedures, and plans to support future growth as well as ensure reliability, scalability, performance, and security. education and essential experience: - bachelor's degree in engineer. - 7 to 8 years overall experience. - has to play pivotal role in designing, implementation, documentation, project management and handover of the projects to the technology team for business-as-usual support. - strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, sla's management, vendor management etc. - should have fair understanding of network basics, additional certifications in voice/ network stream would be beneficiary. - compliance and security related understanding. required skills & experience: - 3-4 years in it infrastructure - english level: b2 to c1 (oral and writing) - at least 4 years of end user applications support experience in a professional services environment. - this is a individual contributor role - strong hands-on experience on the following technologies but...
Who are we? equinix is the world's digital infrastructure company , operating over 26 0 data centers across the globe . digital leaders harness equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. we embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. job summary data center critical facilities supervisor is responsible for maintaining data center infrastructure systems in a mission-critical, high-risk and high-reliability environment. operates, maintains, and repairs multiple critical and non-critical facility components, including hvac (heating, cooling, and ventilation) systems, plumbing, fire control and suppression, roofing systems and exterior grounds. has proficient understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems. supervises data center engineers and data center site. assists with testing and coordinating projects and maintenance. ty...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together. - senior solution consultant genesys is currently recruiting for a senior solution consultant to join our pre-sales team. the solutions consultant works with the sales account executives on developing new business across all genesys product lines. the solutions consultant works in a consultative role to understand customer needs and map them to genesys software, services, and consulting offerings delivered in a holistic solution. this client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including c-level decision makers. key responsibilities: responsibilities of the role include (but not limited to) - working alongside sales account executives to provide technical and consulting expertise regarding the genesys solutions: - managing...
Buscamos un(a) ingeniero(a) backend con sólida experiencia en java y en la creación de asistentes de ia. participarás en un proyecto de alto impacto social que combina backend robusto con modelos de lenguaje e inferencia. necesitamos alguien capaz de entrenar modelos open-source (por ejemplo, hugging face transformers) y, como plus, manejar frameworks para reconocimiento de imágenes. queremos un perfil middle 1: ya no junior debido a que tenemos un proyecto inminente, con criterio propio, que avance sin micromanagement y disfrute de un ambiente colaborativo y disruptivo (basado en responsabilidad, no en control) en una start-up en acenso. somos una empresa que promueve usara ia en el proceso de desarrollo y nuestras soluciones ofrecen ia en cada producto. responsabilidades clave - diseñar y mantener microservicios backend en java o python (fastapi, react, spring boot) - integrar y orquestar asistentes de ia (llm) en flujos de negocio. - curar datasets y entrenar/fine-tunear modelos open-source (hugging face). - implementar pipelines de inferencia y apis para consumo interno/externo. - conocimiento pleno de procesos de embeddings. - entendimiento con devops para despliegues continuos en la nube. - documentar buenas prácticas y transferir conocimiento al equipo. - 3-5 años de experiencia en desarrollo backend java. - conocimientos sólidos en restful apis, ci/cd y bases de datos sql/nosql. - experiencia entrenando o fine-tuneando modelos de lenguaje (transformers). - manejo básico de docker y github actions (o pipelines equivalentes). - residencia en bogotá y disponibilidad ...
Company description: company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: we’re looking for a skilled data consultant to join our value realization services (vrs) team. in this role, you’ll collaborate with nice business consultants, sales executives, customer success managers, and clients to deliver actionable, data-driven that enhance contact center operations. this is a hands-on role focused on designing, developing, and maintaining automated business intelligence (bi) solutions, analyzing data, unlocking the value of nice products andtranslating complex insights into clear recommendations. if you’re passionate about analytics, storytelling with data, and creating business impact, we’d love to meet you. qualifications: technical delivery & analytics - design, develop, and maintain end-to-end data projects -from requirement...
Technical ii, global it service delivery apply now job title: technical ii, global it service delivery job description we're concentrix. the intelligent transformation partner. solution-focused. tech-powered. intelligence-fueled. the global technology and services leader that powers the world’s best brands, today and into the future. we’re solution-focused, tech-powered, intelligence-fueled. with unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. we shape new game-changing careers in over 70 countries, attracting the best talent. the concentrix technical products and services team is the driving force behind concentrix’s transformation, data, and technology services. we integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. we combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. you will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. hence achieving our vision. our game-changers around the world ...
If you have experience in customer service make the change and start your career as a legal assistant! job description: as a legal assistant, you'll be the first point of contact between our company and our clients, providing legal advice to people with traffic tickets in the u.s. in the following regions: ✅ north florida ✅ south florida ✅ georgia 👩🏫 functions: 🔸confer with customers by telephone, email, and via sms portal to provide information about services, status updates, and process new cases (minimum conversion expectations of 50% for calls and 70 % for sms leads). 🔹 contact customers to respond to inquiries and process on-line hires. 🔸 performs other duties as needed guided by the management team. 💡 knowledge, skills, and abilities: 🔸 knowledge of company services, policies, and procedures. 🔹 skill in completing multiple tasks at once. 🔸skill in identifying and resolving customer problems. 🔹skill in oral and written communication, including english and spanish communications. 🔸 skill in operating office and technological equipment and software. 🔹ability to communicate professionally with coworkers and customers. 🔸 ability to follow oral and written instructions 🔹 ability to organize daily activities of self and others and work as a team player. ⏰position type and expected hours of work this is a full time position (45 hours/work week) 2 days off per week. 🔹 training schedule: monday to friday 8am a 6pm for 2 weeks 🌍 on site: cra. 51b #80-58, piso 21, edificio smart office center, barranquilla 💼requirements: 👨🎓 legal assistant or customer servic...
Purpose & overall relevance for the organization: ensuring correct and daily execution of key responsibilities in the adidas global business services center according to the requirements of the company accounting manual and specific group policies. key responsibilities: - complex general ledger accounts reconciliation - accounts review and provide variances explanations by investigating and following up on differences - handling, monitoring, and posting different types of journal entries and clearings - kpis monitoring - tax calendar management to avoid fines and penalties - raise a booking request to ap team for tax declaration - raise a payment request to treasury team for tax declaration. - monitoring and following up on differences between systems interfaces - support/ supervise the successful execution of all tax accounting activities, ensuring work is completed in a timely and accurate manner - perform/supervise period-end closing activities such as accruals, provisions, balance sheet reclassifications, and late adjustments. - close contact with the local finance teams across adidas subsidiaries and other gbs located in europe, asia, and the americas, handling daily queries such as mismatch–aging in non-reconciled items. - support manager in daily operations, kpi measurement, audit request, internal controls and other improvement initiatives key relationships: • operations team knowledge, skills, and abilities: • ability to read, write, and communicate in english in a business setting (b2+) • ability to pay close attention to detail • proble...
Channel account manager - corporate accounts, video security & access control page is loaded channel account manager - corporate accounts, video security & access control apply locations bogota, colombia (zcl04) time type full time posted on posted 5 days ago job requisition id r56133 company overview at motorola solutions, we believe that everything starts with our people. we’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. connect with a career that matters, and help us build a safer future. department overview motorola solutions (nyse: msi) is a global leader in mission-critical communications and analytics. at motorola solutions, we create technologies our customers refer to as their lifeline. our technology platforms in communications, software, video and services help our customers work safely and more efficiently. our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. at motorola solutions, we are ushering in a new era in public safety and security. motorola solutions fixed and mobile video, access control and software solutions, led by our avigilon alta, avigilon unity and pelco portfolios help ...
📣 we’re hiring! customer success agent (remote – technical support) 🕒 schedule: monday to sunday, from 12:00 p.m. to 10:00 p.m. (spain time) 7am - 4pm col 📅 days off: wednesday and thursday - 🌍 work mode: remote - 🗣️ language requirement: upper-intermediate to advanced english (level 8.0 to 9.0) 📝 job description: we’re looking for a customer success agent with a technical mindset and a passion for customer service to provide tier 1 support to users and franchisees. this role is essential for resolving incidents, coordinating with technical services, and continuously improving operational processes. if you have experience in tech support, customer care, and are interested in the laundry or automated services sector—this opportunity is for you! 🎯 key responsibilities: 🔧 incident management: - resolve basic technical and operational issues within 24 hours. - handle connection failures with payment platforms (nexa, tpv, postnet, cashkeeper). - escalate complex issues (tier 2) to specialized teams. 💻 technical support & coordination: - provide remote assistance for minor equipment and platform issues. - coordinate with external technical services for washer/dryer malfunctions. - manage spare part shipments and offer initial support for smart systems. 📈 process optimization: - document recurring issues and suggest improvements. - provide ongoing feedback to enhance customer experience. 🤝 cross-department collaboration: - work closely with operations and marketing teams on customer satisfaction initiatives. - contribute to special projects within customer success a...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: the workforce management application consultant utilizes their domain expertise in workforce management to work side-by-side with the wfm business consultants to assist nice wfm customers with driving value realization and increased system adoption. the application consultant provides design guidance and application expertise to steer transformation and successful roll-outs. the application consultant provides industry best practice guidance to ensure customer fully optimizes their technology usage and maximizes the full potential of the wfm solution. building long-term relationships with customers and becoming a trusted advisor is the key success criteria for this role. the vrs consulting team will manage the customer relationship and individual engagements with a strong focus on o...
Press tab to move to skip to content link select how often (in days) to receive an alert: requisition id: 225739 employee referral program – potential reward: $200.000,00 we are committed to investing in our employees and helping you continue your career at scotiatech. requisition id: 225739 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose scotiabank’s global technology services (gts) pega operations is a devops department that is responsible for maintaining 60+ applications pega application across private cloud, azure cloud, and on prem environments. they provide 24x7 support functions to critical application used by our digital channel; our branch channel and our contact center, serving bank’s customers. there will be some rotational shifts, covering late afternoons, evenings or overnight, and could include weekends and statutory/bank holidays on call support. accountabilities - the pega systems administrator will perform day-to-day system operation support. this will include system outage management, system monitoring associated prpc system runtime health, and the connectivity to backend resources are not interrupted due to backend resources availability. - the pega systems administrator will perform day-to-day incident management and respond to issues reported from the various development teams, i...
Buscamos un(a) ingeniero(a) backend con sólida experiencia en java y en la creación de asistentes de ia. participarás en un proyecto de alto impacto social que combina backend robusto con modelos de lenguaje e inferencia. necesitamos alguien capaz de entrenar modelos open-source (por ejemplo, hugging face transformers) y, como plus, manejar frameworks para reconocimiento de imágenes. queremos un perfil middle 1: ya no junior debido a que tenemos un proyecto inminente, con criterio propio, que avance sin micromanagement y disfrute de un ambiente colaborativo y disruptivo (basado en responsabilidad, no en control) en una start-up en acenso. somos una empresa que promueve usara ia en el proceso de desarrollo y nuestras soluciones ofrecen ia en cada producto. responsabilidades clave - diseñar y mantener microservicios backend en java o python (fastapi, react, spring boot) - integrar y orquestar asistentes de ia (llm) en flujos de negocio. - curar datasets y entrenar/fine-tunear modelos open-source (hugging face). - implementar pipelines de inferencia y apis para consumo interno/externo. - conocimiento pleno de procesos de embeddings. - entendimiento con devops para despliegues continuos en la nube. - documentar buenas prácticas y transferir conocimiento al equipo. - 3-5 años de experiencia en desarrollo backend java. - conocimientos sólidos en restful apis, ci/cd y bases de datos sql/nosql. - experiencia entrenando o fine-tuneando modelos de lenguaje (transformers). - manejo básico de docker y github actions (o pipelines equivalentes). - residencia en bogotá y disponibilidad ...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together. - senior solution consultant genesys is currently recruiting for a senior solution consultant to join our pre-sales team. the solutions consultant works with the sales account executives on developing new business across all genesys product lines. the solutions consultant works in a consultative role to understand customer needs and map them to genesys software, services, and consulting offerings delivered in a holistic solution. this client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including c-level decision makers. key responsibilities: responsibilities of the role include (but not limited to) - working alongside sales account executives to provide technical and consulting expertise regarding the genesys solutions: - managing...
Apply for job job id: 50185 location: missouri central region full/part time: full-time hiring department physical medicine & rehabilitation job description the department of physical medicine & rehabilitation at the university of missouri school of ...
At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einst...
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