Elev8.io is changing the game for behavioral health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles. we are rapidly growing and are looking for a proactive, outspoken customer success manager to serve as a strategic partner for our clients, helping them achieve their business goals. provide tailored solutions to optimize the customers experience and ensure they are maximizing the value of our products. lead client onboarding, ensuring a smooth transition from sales to implementation by providing clear guidance, resources, and tailored solutions. serve as the primary point of contact for clients in the behavioral health space after the sale, managing day-to-day interactions and ensuring a seamless experience throughout the customer lifecycle. partner closely with product fulfillment teams such as seo and ppc to stay informed about project progress, campaign statuses, and any updates that impact customers. proactively identify opportunities for upselling and cross-selling within existing customer accounts, driving additional revenue by offering relevant solutions that meet customer needs. act as the voice of the customer within the company, providing feedback and insights to the product, product fulfillment, and leadership teams. monitor and report on customer health scores, churn risk, and overall customer success metrics. work closely with the project management team to align efforts and ensure a consistent, high-quality customer experience. qualifications: proven experience in sale...
About truelogic at truelogic we are a leading provider of nearshore staff augmentation services headquartered in new york. for over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals. our team of 600+ highly skilled tech professionals, based in latin america, drives digital disruption by partnering with u.s. companies on their most impactful projects. whether collaborating with fortune 500 giants or scaling startups, we deliver results that make a difference. by applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. we aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future. our client our client is a leading saas company in the construction technology industry, delivering cloud-based solutions that help construction teams manage complex projects more efficiently. their platform supports the building of critical infrastructure worldwide — from skyscrapers to hospitals, airports, retail spaces, and residential complexes. job summary the role focuses on enhancing and evolving the company's photos tool, a key feature used by field teams to capture, organize, and manage visual documentation of construction projects. the primary challenge for this role is to integrate reality capture device data — such as 360-degree cameras, drones, and lidar — into the pl...
Neowork is on the lookout for an experienced and organized technical project manager to join our growing team in colombia. in this critical role, you will oversee and manage high-impact projects, ensuring they are completed on time, within scope, and within budget. your expertise in both technical and project management domains will be essential in driving our initiatives forward and leading cross-functional teams. neowork project manager will develop and manage project timelines, deliverables, and budgets for webflow web development projects. will serve as the main point of contact for clients and work closely with designers and developers to ensure client needs are met and expectations are managed. the project manager will perform quality assurance checks to review deliverables for accuracy, functionality, and alignment with client objectives before final deployment. responsibilities manage technical projects from inception through completion, including scope definition, scheduling, resource allocation, and risk management. lead and motivate project teams, ensuring clear communication and accountability among team members. coordinate project activities with various stakeholders, including clients, developers, ux/ui designers, and product managers. prepare and maintain comprehensive project documentation, including project plans, status reports, and meeting notes. maintain project timelines and milestones by tracking progress and identifying any issues or delays. ensure projects adhere to established budgets and resource constraints. conduct project meetings, providing...
Profesional en psicología, comunicación social, o áreas administrativas - experiência no menor a 2 años como encargada del área de bienestar, en empresas de mas de 1000 personas, preferiblemente sector bpo - **nível de ingles b2** **funciones**: - elaboración y seguimiento del plan de trabajo anual del Área de bienestar laboral, con la finalidad de establecer las actividades y proyectos a realizar para beneficio de los trabajadores. - tener la aprobación de la alta gerencia o la gerencia encargada del plan anual o mensual de actividades de bienestar para su implementación. - coordinar y realizar las actividades, deportivas, recreativas y socio-culturales, en beneficio de los trabajadores, para fortalecer las relaciones interpersonales y así mantener un clima laboral que permita alcanzar las metas propuestas. - impactar con las actividades de bienestar laboral la rotación del personal en la empresa, logrando una cultura en los trabajadores de fidelización corporativa a nível de todos los cargos. - organizar, ejecutar y liderar las actividades de celebración de fechas importantes, incluyendo cumpleaños del personal y de la empresa, para mantener un mejor ambiente laboral. - buscar y gestionar alianzas corporativas para traer beneficios a los trabajadores, siendo responsable de presentar propuestas a la alta gerencia o a la gerencia encargada para su aprobación y formalización. - entregar los premios o beneficios a los trabajadores de la empresa, conservando constancia de la entrega mediante acta debidamente firmada, manteniendo un control de lo asignado, lo pendient...
Profesional en psicología, comunicación social, o áreas administrativas - experiência no menor a 2 años como encargada del área de bienestar, en empresas de mas de 1000 personas, preferiblemente sector bpo - **nível de ingles b2** **funciones**: - elaboración y seguimiento del plan de trabajo anual del Área de bienestar laboral, con la finalidad de establecer las actividades y proyectos a realizar para beneficio de los trabajadores. - tener la aprobación de la alta gerencia o la gerencia encargada del plan anual o mensual de actividades de bienestar para su implementación. - coordinar y realizar las actividades, deportivas, recreativas y socio-culturales, en beneficio de los trabajadores, para fortalecer las relaciones interpersonales y así mantener un clima laboral que permita alcanzar las metas propuestas. - impactar con las actividades de bienestar laboral la rotación del personal en la empresa, logrando una cultura en los trabajadores de fidelización corporativa a nível de todos los cargos. - organizar, ejecutar y liderar las actividades de celebración de fechas importantes, incluyendo cumpleaños del personal y de la empresa, para mantener un mejor ambiente laboral. - buscar y gestionar alianzas corporativas para traer beneficios a los trabajadores, siendo responsable de presentar propuestas a la alta gerencia o a la gerencia encargada para su aprobación y formalización. - entregar los premios o beneficios a los trabajadores de la empresa, conservando constancia de la entrega mediante acta debidamente firmada, manteniendo un control de lo asignado, lo pendie...
**1. training and development** 1.1 train the employees of contact point 360 who are assigned by management. 1.2 develop an optimal training plan according to the company's campaigns. 1.3 identify priority areas for employee training. 1.4 detect present and future training needs, suggesting programs to improve employee productivity. 1.5 provide knowledge aimed at improving the employee's job performance. **2. monitoring and quality evaluation** 2.1 perform call monitoring as required. 2.2 prepare and analyze internal and external quality reports. 2.3 meet the weekly and monthly call center evaluation metrics. 2.4 use a data management system to compile and track team and individual performance. 2.5 provide feedback to agents. **3. feedback and continuous improvement** 3.1 give feedback by communicating process errors and suggesting improvements. 3.2 evaluate, recommend, and implement processes to provide the best customer support. 3.3 provide feedback and reports to the operations director, supervisors, team leaders, and team members. **4. communication and support** 4.1 establish and maintain standards to ensure high-quality communication across all support channels. 4.2 provide actionable data to various internal support groups as needed. 4.3 maintain and enhance the corporate image in customer relations. **5. compliance and availability** 5.1 comply with the established work schedule and avoid absenteeism without authorization from the immediate supervisor or the hr department head. 5.2 be available for full-time work. 5.3 work on the holi...
¡oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿quieres saber por qué rappi? - ️ vemos oportunidades donde otros ven problemas; - ️ vemos cercania donde otros ven distancia; - ️ vemos adrenalina donde otros ven presión. Únete a un equipo donde todos somos capaces de todo, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência. ¿te ha gustado lo que has leído hasta ahora? descubre cómo entregarás magia junto con nosotros a través de tu misión rappi revisa cómo impactarás nuestro ecosistema: you will educate the consumer to evolve in their purchasing methodologies, generating trust and loyalty to rappi as their favorite tool to meet the demands of the day. how do we achieve this purpose? working with allies to deliver magic to the user by offering content and complete catalogs that cover the needs and desires of all consumers, in a simple and practical way, with fair prices, delivered with excellence in service level. como parte de rappi, serás responsable de: - develop business relationships with the markets.- analyze data to find different opportunities for the accounts in charge to create improvement plans based on the findings.- ensure the correct execution of negotiations with the different brands in charge in a 360 aspect (logistics, operations, portfolio, front app).- own the relationship with strategic partners and be ...
**position overview**: **key responsibilities**: team leadership and development: - lead, mentor, and develop the team of trainers assigned to the role. - foster a culture of accountability, collaboration, and continuous learning within the team. **client relationship management**: - establish and maintain strong relationships of trust and value with clients and assigned accounts. - act as a point of contact for clients, providing updates and addressing any concerns related to training. **collaboration with stakeholders**: - work closely with operations (ops) and quality assurance (qa) teams to improve the performance of new hires and operational teams. - participate in and contribute to meetings with clients, operations, and stakeholders to ensure alignment on training goals. **training execution and performance**: - take ownership of leading the execution of new hire training waves, ensuring achievement of graduation rates and scorecard targets. - oversee the training framework for new hire waves, monitoring classes, and ensuring successful outcomes for each wave. - identify areas for improvement in training processes and propose actionable solutions. **strategic initiatives**: - participate in and support activities assigned by the operations manager (om) or senior vice manager (svm) to enhance training processes. - represent the training team in client meetings and stakeholder engagements, showcasing expertise and results. - analyze training metrics and provide insights to improve program effectiveness. **administrative responsibilities**: ...
Are you ready to unleash your full potential? we’re looking for people who are passionate about payments to chart worldpay’s path to being the largest and most-loved payments company in the world. **client relations account manager** as a client relations account manager, you will be responsible for overseeing the operation in the assigned market. ensuring excellent and consistent rapport with worldpay team internal clients. you will act as the primary liaison for the operations team’s side of the internal client’s relationship, including ongoing relationship management, escalations, project oversight and service delivery. **what you will be doing**: - ensure a positive and consistent relationship for the operations teams with other worldpay internal teams (product, development, commercial, strategic expansion, etc)as well as with external.serve as primary point of contact of the operations team, to support problem resolution and ensure the correct operation of the acquiring product. provide an analysis on how issues or planned changes in the operation might impact other teams or external customers. support development and product team with planned change validations. - monitor the overall performance of the assigned product and market operation, identify issues, propose solutions, and improvement opportunities. ensure the correct configuration of the clients in the system / platform. - coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangem...
1 month ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. product owner! are you passionate about technology, love taking on new challenges, and enjoy working in a dynamic team environment? this position is for you! we’re hiring! bilingual product owner! are you passionate about technology, love taking on new challenges, and enjoy working in a dynamic team environment? this position is for you! we are looking for a bilingual product owner with over 4 years of experience, passionate about business challenges and technological solutions. the ideal candidate should be able to design user stories, be familiar with agile methodologies, and have experience leading software development teams, keeping the backlog updated, and managing all product requirements. skills required ability to identify potential solutions to problems while keeping the project scope in mind. additionally, the candidate should have strong analytical skills to interpret both problems and solutions, as well as to design and implement business processes. experience in the development of digital or traditional products in the banking sector and a b2 or higher level of english is required responsabilities - implement and track deadlines for delivery to teams - determine the roadmaps for products in the creation phase, adapting according to what emerges along the way. - propose ideas and solutions to existing product and customer problems. - oversee and mentor the scrum team to meet software expectations. - support the development of the enterprise a...
About truelogic at truelogic we are a leading provider of nearshore staff augmentation services headquartered in new york. for over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals. our team of 600+ highly skilled tech professionals, based in latin america, drives digital disruption by partnering with u.s. companies on their most impactful projects. whether collaborating with fortune 500 giants or scaling startups, we deliver results that make a difference. by applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. we aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future. our client our client is a leading saas company in the construction technology industry, delivering cloud-based solutions that help construction teams manage complex projects more efficiently. their platform supports the building of critical infrastructure worldwide — from skyscrapers to hospitals, airports, retail spaces, and residential complexes. job summary the role focuses on enhancing and evolving the company's photos tool, a key feature used by field teams to capture, organize, and manage visual documentation of construction projects. the primary challenge for this role is to integrate reality capture device data — such as 360-degree cameras, drones, and lidar — into the pl...
🎧 ¡estamos buscando agentes de call center bilingües! 📞 ¿tienes un nivel de inglés c1 real y estás listo para comprometerte? este puede ser tu lugar. 📍ubicación: bogotá (modalidad híbrida basada en tu performance) 📋contrato: término indefinido 💬idioma requerido: inglés c1 (no certificado, pero fluido y real – esto es un must) 🕒disponibilidad: 100% completa – no aplican personas con clases, viajes, o compromisos paralelos 🎯 ¿qué ofrecemos? 💰 salario competitivo en el mercado 🎯 bono de asistencia: $400.000 cop 📈 bono de performance: $200.000 cop 💸 ¡comisiones sin techo! 🏡 posibilidad de trabajo desde casa si tu desempeño lo permite 🚀 oportunidades reales de crecimiento dentro de la compañía 👥 buscamos personas con o sin experiencia previa, pero con muchas ganas, compromiso y actitud. 🔍 si tu inglés es c1 y estás buscando estabilidad, crecimiento y un reto real: ¡queremos conocerte!...
📞💼 ¡se parte de nuestro equipo! agente de ventas bilingüe – call center (inglés) ¿te apasionan las ventas? ¿tienes don de gente y dominas el inglés? ¡entonces esta oportunidad es para ti! Únete a una empresa en crecimiento donde tu talento es bien recompensado. 🔹 ¿qué ofrecemos? 💰 sueldo base + atractivas comisiones sin tope 🏆 bonos mensuales por metas alcanzadas 📚 capacitación en ventas y producto 100% paga 📈 oportunidades reales de crecimiento profesional 🖥️ posibilidad de trabajo hibrido 🎉 excelente ambiente laboral, dinámico y motivador 🔹 ¿qué buscamos? ✔ inglés conversacional avanzado (mínimo 80%) ✔ experiencia en ventas (preferible) ✔ actitud proactiva, habilidades persuasivas y enfoque en resultados ✔ disponibilidad de tiempo completo 🎯 si te gustan los retos, trabajar por objetivos y ganar por tus resultados… ¡te queremos en nuestro equipo!...
¡join our team in a customer service and crossed sales campaign at contact point 360 s.a.s! the ideal candidate will work with u.s. customers who pay a monthly fee for home protection plans covering services such as air conditioning, heating, electrical, and plumbing. your main responsibilities will include scheduling appointments for technicians to perform repairs or maintenance on homes and equipment, addressing customer inquiries and requests related to their bills, and providing excellent customer service. additionally, after assisting the customer, you will have the opportunity to offer these protection plans to encourage customers to purchase new or additional products, ultimately aiming to close a sale. qualifications at least 3 months of work experience in customer service or call center. excellent phone etiquette and excellent verbal, written, and speaking skills in english. ability to multi-task, organize, and prioritize work. compensation package: base salary: $2,300,000 cop attendance bonus: $400,000 cop for meeting your schedule and being punctual performance bonus: up to $200,000 cop based on metrics unlimited commissions 💸 on sales made in usd (converted to cop upon payment) hiring bonus: $1,000,000 cop as an appreciation bonus for joining our team (paid in two parts of $500,000 cop at 3 and 5 months, as long as you maintain 100% attendance during training and nesting—meaning no absences!)...
Join contactpoint 360 and turn your english into high earnings! do you speak english and want to earn big? at contactpoint 360, we’re looking for motivated bilingual sales agents to join our bogotá team. enjoy bonuses, unlimited commissions, and a world-class work environment. ✅ what we offer: 💰 base salary: competitive salary 🕒 attendance bonus: $400,000 cop 🚀 performance bonuses: up to $250,000 cop 💸 unlimited commissions – no cap on your earnings! 🎉 hiring bonus: $1,000,000 cop (paid in two installments at 3 and 5 months) 📍 modern office at calle 97 with autopista norte, right in front of calle 100 station 🗓️ schedule: training: monday to tuesday, 8:00 a.m. to 6:00 p.m. operations: monday to sunday, 6 a.m. to 9 p.m. (2 days off) from july 15th - 44 hours 🎯 what we’re looking for: english level c1 great communication and listening skills high school diploma or higher positive, team-oriented, and customer-focused mindset previous call center experience is a plus (but not mandatory) 🎁 perks at contactpoint 360: paid training career growth opportunities fun and supportive international team incentives, recognition, and a culture of success 👉 apply now and boost your career with contactpoint 360!...
🟡¡estamos contratando! representantes de servicio al cliente bilingües 🟡 ubicación: presencial en contact point 360 s.a.s – autopista norte con calle 100 modalidad: tiempo completo idioma requerido: inglés b2 (mínimo) fecha de inicio: 6/24/2025 ¿tienes un excelente nivel de inglés y pasión por ayudar a los demás? ¡esta es tu oportunidad para brillar en un entorno profesional, dinámico y con grandes beneficios! 🧠 ¿qué buscamos? nivel de inglés b2 o superior (fluido tanto hablado como escrito). experiencia previa en servicio al cliente (idealmente en call center). excelentes habilidades de comunicación y escucha activa. capacidad para trabajar bajo presión, en equipo y con orientación a resultados. manejo básico de herramientas tecnológicas y sistemas crm. disponibilidad para trabajar de forma 100% presencial. 💸 ¿qué ofrecemos? salario base: $2.300.000 bono de asistencia: $400.000 bono de desempeño: hasta $500.000 hiring bonus: $1.000.000 oportunidades de crecimiento y desarrollo profesional. un entorno inclusivo, respetuoso y diverso donde tu talento es valorado. 🚀 ¡Únete a una empresa donde el cliente está en el centro y las personas en el corazón! si estás listo para dar el siguiente paso en tu carrera, envíanos tu hoja de vida actualizada. ¡queremos conocerte! 📩 solo se contactarán candidatos que cumplan con el perfil....
Buscamos un training manager para unirse a nuestro equipo en contact point 360 s.a.s. si tienes una sólida experiencia en formación y un enfoque estratégico para mejorar procesos, esta es tu oportunidad. en este rol, serás responsable de recomendar soluciones óptimas para procesos tanto de formación como operativos para alcanzar métricas de cuenta y altos índices de satisfacción del cliente. desarrollarás e implementarás kpis de formación para medir la efectividad de los programas. liderarás, desarrollarás, integrarás y evaluarás a nuevos formadores, asegurándote de que estén bien preparados para impartir la formación requerida. además, prepararás y presentarás informes detallados sobre el área de formación y los resultados de los programas implementados. requisitos clave incluyen una sólida comprensión de las mejores prácticas de formación, habilidades de liderazgo demostradas y una capacidad para analizar datos y generar informes persuasivos. si tienes un enfoque orientado al éxito y una pasión por el desarrollo profesional, contact point 360 s.a.s. es el lugar para ti. Únete a nosotros y contribuye al éxito continuo de nuestro equipo de formación....
🧩 we’re hiring! procurement & client relations specialist are you all about coordinating events, handling budgets, and making clients feel like vips? then this role has your name on it! 🧠 what you'll do: be the mastermind behind all logistics for client visits (yep, you're the one making everything run smoothly). manage petty cash, handle smart purchases, and negotiate like a pro with vendors. analyze expenses, create visit budgets, and keep finance smiling. be the go-to person for our procurement & client relations team during client visits. stay one step ahead to make sure nothing’s missing and everything flows. 🎓 what we’re looking for: degree in marketing, business administration, procurement, or related fields. english level b2 or higher (no stress if a teams call is in english). at least 1.5 years of experience in similar roles. superpowers in: organization, killer communication, teamwork, and attention to detail. ✨ if you’re all about getting things done, love negotiating, and thrive under pressure – we want you on our team!...
Join contactpoint 360 and grow your career with flexibility and top benefits! are you fluent in english and ready to start a stable career? at contactpoint 360, we’re hiring bilingual customer service agents to work in bogotá with the opportunity to transition to work-from-home after just 2 months! 🎯 what we offer: 💰 base salary: $2,300,000 cop/month 🕒 attendance bonus: $400,000 cop/month 🚀 performance bonus: up to $500,000 cop 📍 initial location: calle 97 con autopista norte (front of calle 100 station) 🏡 work from home after 2 months 📄 permanent contract (contrato indefinido) 🗓️ 46-hour work week with 2 days off ⏰ training: mon–fri, 8:00 a.m. – 6:00 p.m. (weekends off) ⌛ operations: 7:00 a.m. – 12:00 a.m. (flexible scheduling) ✅ requirements: b2+ english level excellent communication skills high school diploma or higher customer-focused and team-oriented attitude call center experience is a plus 🎁 benefits: paid training growth opportunities supportive international team performance-based incentives fun and positive work culture 👉 apply today and start your bilingual career with contactpoint 360 – from office to home!...
Buscamos un technical business analyst para unirse a nuestro equipo en contact point 360 s.a.s. en esta posición, serás responsable de analizar, documentar y transformar los requisitos de negocio en especificaciones técnicas detalladas. tu capacidad para redactar y mantener documentación técnica, diagramas de flujo, casos de uso y historias de usuario será crucial para el éxito del proyecto. trabajarás en estrecha colaboración con los equipos de desarrollo, qa y producto para asegurar que los requisitos se entienden y se implementan correctamente. tu experiencia en proyectos agile (scrum, kanban) y el uso de herramientas como jira, clickup o similares es esencial. además, se requiere conocimiento en arquitectura de software, restful apis y sistemas empresariales como erp, hrms o plataformas saas. si tienes una sólida comprensión de cómo los requisitos de negocio se traducen en soluciones técnicas y te apasiona trabajar en entornos dinámicos, esta oportunidad es para ti. Únete a nosotros para contribuir al éxito de nuestros proyectos y al desarrollo de soluciones innovadoras que satisfagan las necesidades de nuestros clientes. si cumples con los requisitos mencionados, estamos ansiosos por conocer tu perfil y cómo puedes ser parte de nuestro equipo....
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