Analista de implementación de proyectos en contact center Únete para postularte al rol de analista de implementación de proyectos en contact center en domina entrega total s. a.s. ¡en domina buscamos talentos como tú! domina es una empresa colombiana...
About ellucian ellucian is a global market leader in education technology. we power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. ellucian's ai-powered platform, t...
* descripción empresa: somos el primer contact center y bpo de colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. gracias a nuestra trayectoria y cumplimiento de nuestro propósito "mejorar vidas, nuestro compromiso", desde 2021 somos una empresa bic (beneficio de interés colectivo) reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como nuestra intención en contribuir en temáticas sociales y ambientales de nuestro país. contamos con más de 6.500 colaboradores, la #familiaos, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de colombia y latinoamérica para transformar experiencias. * misión del cargo: administrar procesos de generación y presentación de información operativa referente al desempeño, evolución y control de las campañas * funciones del cargo: 1. cargues de bases de datos en los aplicativos de marcación (outbound). 2. construcción y elaboración de los reportes y presentaciones para la minería de datos. 3. depuración de bases de datos. 4. ejecución de campañas pom y sms. 5. monitorear las bases de datos cargadas que garanticen los resultados esperados. 6. dar cumplimiento a los compromisos de entrega de información adquirida con el cliente u otras áreas y notificar oportunamente a los mismos en caso de citaciones que impidan cumplir con los tiempos de entrega definidos. * requisitos: -· técnico o tecnólogo -· mínimo...
Job title: type: full-time, independent contractor location: remote work hours: monday to friday, us business hours role overview we are seeking a people-first, relationship-driven account manager to lead our agency partnership efforts. you will be responsible for acquiring new marketing agency partners, retaining and upselling existing ones, and supporting invoicing and collections in coordination with our finance team. this role requires a deep understanding of how marketing agencies grow their businesses, and how they evaluate lead generation channels like influencermarketinghub.com. key responsibilities new business acquisition • proactively identify and engage new marketing agency prospects • communicate our value proposition clearly to agency owners and decision-makers • conduct product demos and close new deals in alignment with monthly/quarterly sales goals client success & retention • serve as the primary point of contact for agency partners • build strong, consultative relationships that drive renewals and upsell opportunities • collaborate with our content, product, and editorial teams to ensure partner satisfaction • own the onboarding experience for new agency partners, ensure timely setup of profiles, placements, tracking links, and inclusion in relevant campaigns • work with the content team to ensure clients achieve targeting and leadgen goals by aligning client targeting goals with high-performing, accurate content placements (e.g., directory positioning, listicle inclusion, educational content campaigns) finance support ...
* descripción empresa: somos más de 90 mil personas que, día a día, dedicamos nuestra pasión y energía a cumplir nuestro propósito de “simplificar y disfrutar más la vida”. propósito que hoy vive a través de nuestro ecosistema físico y digital en todas nuestras empresas (falabella retail, sodimac, ikea, tottus, mallplaza, falabella inmobiliario, falabella.com, linio, falabella financiero, banco falabella, falabella soriana, seguros falabella, fazil, fpay y falabella corporativo) y países (argentina, brasil, chile, china, colombia, india, méxico, perú y uruguay). valoramos las distintas miradas porque entendemos que la diversidad es la clave de nuestra innovación. queremos ir más allá de cualquier límite, desafiarnos constantemente, divertirnos haciendo lo que nos gusta y dejar huella en lo que hacemos. y sabemos que existe una forma de hacerlo: como un solo equipo. conoce más oportunidades para vivir la #experienciafalabella en https://muevete.falabella.com/ * misión del cargo: responsable de solucionar las pqrs de sellers desde sales force, con perfil analítico y proactivo en pro del nps, contact ratio, sla y ssat * funciones del cargo: gestión de casos: 1. asegurar la correcta gestión de las solicitudes de sellers dentro de los tiempos de respuesta. 2. levantar alertas reactivas cuando los casos sobrepasen las tasas de contactabilidad promedio. 3. realizar el seguimiento correspondiente a los casos que deban ser escalados o gestionados desde otras áreas. 4. realizar contactos a los sellers informando el estado de sus solicitudes. gestiones offline: 1. realizar llamad...
Description are you ready to make it happen at mondelēz international? join our mission to lead the future of snacking. make it matter. you work with functions and business units to develop strategic roadmaps and to plan agreed-to outcomes. in this role, you ensure that commitments are met, and serve as the point of contact for mondelēz international digital services. how you will contribute you will offer your support on issues and challenges that arise in the processes used in the shared services team and/or with third-party suppliers. in addition, you will support internal and external continuous improvement initiatives and see business projects through to completion. you will also contribute to operational processes by ensuring that key performance indicators and performance management targets are met and by sharing best practices and supporting the super key user community. what you will bring a desire to drive your future and accelerate your career. you will bring experience and knowledge in: shared services building and maintaining effective partnerships with internal stakeholders and suppliers customer service experience communicating, organizational, problem-solving, and analytical and multi-tasking operating effectively in a changing environment and using initiative using data to make recommendations and decisions key performance indicators, managerial reporting, forecasting and budgeting more about this role degree: industrial engineering or data related. english: advanced sap: advanced office: intermediate/advanced power bi: desired no relocation support availab...
Our hubs are a crucial part of how we innovate, improving performance across every sanofi department and providing a springboard for the amazing work we do. build a career and you can be part of transforming our business while helping to change millions of lives. our organization in bogota is growing fast, and we're always looking for talented professionals to join our order to cash service line. why join our team? our order to cash (o2c) team aims for excellence, equipping sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities. our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. this leads to a challenging and stimulating professional experience full of growth and learning. we offer a diverse and dynamic environment that’s growing at pace. over the past two years, sanofi business services (sbs) has doubled in size and increased its scope. as one department within sbs, we’re also part of something much bigger. this provides opportunities for learning, growing, job moves and a diversified, fulfilling career. our function at a glance: our o2c team to handle the following activities: 1. master data management 2. sales orders management 3. requests and disputes management 4. credit risk and credit data management 5. collections and customer contact management 6. cash application and receivables management 7. ar related month-end ...
Médicos sin fronteras requiere técnico de fidelización para recaudación de fondos. perfil: profesionales en ciencias económicas o administrativas, publicidad y mercadeo o carreras afines. manejo de paquete utilitario de office, excel avanzado. manejo previo de herramientas de crm, análisis de base de datos, manejo de indicadores de gestión, conocimientos sobre marketing y servicio al cliente, experiencia en gestión campañas de tele-mercadeo y ventas. objetivo del cargo: actividades de organización e implementación: – definir el plan anual de fidelización, en conjunto con el responsable de fundraising, con el fin de mejorar la relación a largo plazo con socios y donantes de la organización, implementando las estrategias, campañas y actividades orientadas a maximizar el compromiso y colaboración de la base social (reporte anual, boletín electrónico, kit bienvenida, etc.). – supervisar y monitorear constantemente la gestión realizada por el contact center que lleva el servicio de atención al socio/donante, definiendo los guiones y el proceso de formación de los tele-operadores que realizan las campañas de fidelización. – mantener la bbdd de socios/colaboradores de msf actualizada en el crm, como así también los procedimientos y flujos de información (importación y exportación de todas las campañas de fidelización con base a los criterios y estándares de calidad establecidos para su correcta ejecución por parte de los proveedores de call center). – procesar la bbdd en el crm para efectivizar los cobros periódicos de los socios y donantes, y gestionar los procedimien...
Responsibilities the senior tax analyst will play a key role in ensuring tax compliance in colombia and supporting the broader andean region (peru, bolivia, ecuador). this role involves managing local tax obligations, supporting cross-border transactions, contributing to transfer pricing documentation, and coordinating closely with regional and global tax teams. the analyst will report directly to the andean region tax supervisor and collaborate with internal stakeholders and external advisors across jurisdictions to ensure alignment with both local regulations and the group’s international tax strategy. key responsabilities ensure accurate and timely preparation, review, and submission of all colombian tax filings, including vat, income tax, withholding tax, ica, cree, and local surcharges. act as a key point of contact for the colombian tax authority (dian), handling inquiries, audits, and litigation processes in collaboration with legal advisors. coordinate and prepare local transfer pricing documentation, support intercompany transactions, and ensure alignment with the group’s global transfer pricing policies. assist in the implementation and maintenance of intercompany agreements and pricing policies. monitor tax law developments in colombia and the wider latam region; assess potential impacts and communicate relevant changes to stakeholders. prepare quarterly and annual tax provision calculations under ifrs and colombian gaap, ensuring accurate tax accounting and reporting. support the global tax team with reporting requirements, including country-by-count...
Title: specialist (finance) otc location: gsc bog ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the kpis. key responsibilities: * carry out collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio. * request and/or confirm payment supports to clients as appropriate. * follow up on the correct application of payments received by clients. * keep customer contact information updated in the collection application. * provide traceability in the collection application assigned by the company on management carried out in accordance with the global otc policy. * perform account reconciliations with clients as required. * timely management of balances in favor with clients or with internal areas. * strict compliance with the collection policy according to the escalations and established times. * management and compliance with kpi's and assigned budget. * develop a sustainable relationship with internal and external stakeholders. * annual update of the process support documentation. * provide timely and concrete status with meetings with the bp (manager) of the assigned accounts. * maintain communication with internal/external/third parties to meet customer expectations. * provide proactive problem resolution and corrective actions to ensure service excellence. skills / requirements: * students/professionals in fields such as public accounting, finance, business administration, or financial management. * a minimum of 1 years of ex...
Realize your potential by joining the leading performance-driven advertising company! as a publisher account manager on the publisher enterprise team in colombia, you’ll play a vital role in optimizing existing relationships by up-selling new initiatives to publishers and improving the metrics on their site. to thrive in this role, you’ll need: ba/bs required a minimum of 3 years of client-facing experience in the digital media/online publisher space a solid understanding of web technologies and the digital media revenue ecosystem, including web advertising measurements and analytics outstanding relationship management and customer service skills to go above and beyond for your clients. very strong analytical skills to collect business intelligence by monitoring/identifying trends with data highly motivated, proactive, dedicated and creative in order to pull all necessary resources for the client high attention to detail, organized with strong communication skills experience with crm software and ms excel (or google sheets) fluency in english and spanish up to 25% travel will be required how you’ll make an impact: as a publisher account manager, you’ll bring value by: managing and growing relationships with premium publisher clients and strategic partners understanding the company’s strategic objectives and map taboola platform capabilities to the needs of the organization developing relationships at all levels across the organization understanding client strategic objectives & kpis in order to be able to intelligently identify opportunities and ...
Position summary we are seeking a detail-oriented and experienced global payroll analyst to support and ensure accurate, timely, and compliant payroll processing across multiple countries. this role involves handling complex payroll operations, maintaining accurate records, and ensuring compliance with local regulations and company policies. the ideal candidate brings practical experience, works independently with general guidance, and has strong problem-solving and communication skills. key responsibilities process payroll transactions including calculation of gross-to-net payments (e.g., salary, overtime, bonuses, commissions, deferred compensation, etc.) ensure accurate payroll-specific data maintenance such as changes in compensation, benefits, deductions, and employment status (e.g., hires, terminations, leaves of absence). reconcile payroll records, ensuring accuracy of payments, deductions, and general ledger entries. verify and audit payroll data inputs and outputs for consistency and compliance. monitor global payroll legislation to ensure compliance across jurisdictions. serve as a point of contact for employees and managers to resolve payroll-related inquiries. maintain and manage employee records related to time off (vacation, sick leave, etc.). collaborate with hr, finance, and external vendors to support payroll processes and continuous improvement initiatives. support the union process for usa payroll weekly. qualifications bachelor’s degree in finance, accounting, industrial engineer, or a related field, or equivalent practical experience. 3+ years of experi...
The cash and trade proc analyst 2 is an intermediate level role responsible for managing technology projects throughout the entire system development lifecycle in coordination with the transaction services team. the overall objective is to research and implement sustainable technology solutions, increase efficiency and reduce costs. responsibilities: research, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch points research current treasury and client operational trends and suggest solutions work in partnership with vendors, technology, and client operations teams to prototype innovative solutions propose and implement solutions that will increase operating efficiency and lead to an improved client experience assist efforts to help drive high rates of client adoption ensure requirements are clearly stated and that business and client needs are met throughout development appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. qualifications: 0-2 years of experience in a related role proven system development lifecycle skills proficient understanding of emerging technologies effective verbal and written skills effective analytic and presentation...
#holcimabs auxiliar de nÓmina ejecutar los procesos de nómina y datos maestros asignados asegurando el cumplimiento de los acuerdos de servicio (sla) establecidos con los países a fin de contribuir a asegurar la calidad de los diferentes subprocesos de nómina. funciones: operar el módulo de tiempos a fin de garantizar el cierre de los mismos como dato básico para la liquidación de nómina. ejecutar los procesos de nómina asignados (carga de novedades, ausencias, datos maestros, etc.), a fin de contribuir a asegurar la continuidad del proceso preparar reportes para clientes internos y externos garantizando la veracidad y confiabilidad de la información con el fin de asegurar la distribución en los plazos acordados y facilitar la toma de decisiones. atender los requerimientos de los clientes derivados desde el contact center, a fin de gestionar oportunamente las posibles soluciones y/o respuestas. lugar de trabajo: medellín /híbrido. requisitos indispensables: técnico, tecnólogo o estudiante de primer semestre en carreras administrativas o afines. mínimo seis meses en cargos similares al requerido incluyendo la práctica profesional. dominio de excel intermedio - avanzado compensación: $1.. conoce nuestros beneficios: bono de canasta mensual por $. auxilio de conectividad 12 medios días libres al año. día del cumpleaños libre. 4 primas extralegales al año. bono anual de resultados corporativos. cubrimiento de póliza de medicina prepagada al 66%. seguro de vida al %. contrato directo a término indefinido....
* descripción empresa: somos el primer contact center y bpo de colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. gracias a nuestra trayectoria y cumplimiento de nuestro propósito "mejorar vidas, nuestro compromiso", desde 2021 somos una empresa bic (beneficio de interés colectivo) reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como nuestra intención en contribuir en temáticas sociales y ambientales de nuestro país. contamos con más de 6.500 colaboradores, la #familiaos, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de colombia y latinoamérica para transformar experiencias. * misión del cargo: realizar gestion con excelente actitud en canales digitales inbound y outbound * funciones del cargo: Únete a outsourcing servicios informáticos s.a. y da el primer paso hacia tus sueños. somos una empresa líder en el sector de contact center, y actualmente buscamos embajadores en servicio al cliente para nuestro equipo de banco mundo mujer. si tienes experiencia mínima de 6 meses en servicio al cliente call center preferiblemente en el área financiera y cumples con los requisitos de educación (bachillerato, técnico o tecnólogo), ¡te invitamos a formar parte de nuestro equipo! ofrecemos un salario competitivo que incluye $smlv, auxilio de transporte, variable de 100.000 y prestaciones de ley. el trabajo es presencial en pereira, con contratación inmediata y capaci...
Job logistics summary position: e-commerce account manager type: full-time contractor location: eastern europe or latam (remote) compensation: based on experience timeline: we’re looking to hire as soon as we find the right fit. who we are sellcord is a leading agency dedicated exclusively to helping brands grow and scale on walmart's marketplace. as a walmart-approved partner, we support brands through full-service account management, advertising strategy, and marketplace operations. we’re expanding our team and looking for a high-performing account manager with experience in e-commerce marketplaces such as amazon, walmart, or similar platforms. about the role as an account manager, you’ll be responsible for overseeing a portfolio of client accounts, driving performance, and delivering results across listing optimization, advertising, and marketplace strategy. you'll collaborate closely with internal teams to ensure client success in a fast-paced, growth-oriented environment. we're looking for you if... you have 3+ years of experience managing accounts on e-commerce marketplaces (e.g., amazon, walmart, or similar platforms) you have hands-on experience with seller tools, listing optimization, and advertising strategy you're confident analyzing data and translating it into clear, actionable next steps you’ve worked with digital advertising (e.g., sponsored products, dsp, or other retail media) you’re based in eastern europe or latam, with strong english communication skills you’re highly organized, client-focuse...
Talentek by hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. we support companies through our talent and technology services. we have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers. the role of the account manager is to manage and grow relationships with customers. in this role, you’ll be the trusted advisor and main point of contact for a portfolio of customers, ensuring they derive maximum value from our platform. you’ll drive adoption, retention, and expansion by aligning tabi connect’s rate management system solutions with customers’ operational goals. account manager responsibilities are, but not limited to: customer relationship management: the account manager serves as the primary point of contact for assigned accounts, ensuring strong, trust-based relationships. onboarding & training: the account manager leads customer onboarding, configuration, and training to ensure successful deployment and adoption of tabi connect’s rate management system. product adoption: proactively drive usage and ensure customers are leveraging key features to meet their business goals. support & conflict resolution: collaborate with internal teams to resolve customer issues quickly and effectively. retention & renewals: monitor account health, identify risk factors, proactively manage churn risk and implement strategies to retain ...
We at yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change. about the unit about yara founded in 1905 to solve the emerging famine in europe, yara grows knowledge to responsibly feed the world and protect the planet. supporting our vision of a world without hunger, we pursue a strategy of sustainable value growth, promoting climate-friendly and high-yielding crop nutrition solutions for the world’s farming community and food industry. about latin america since 1965, yara has established a unique position in latin america as the industry’s only global crop nutrition company. with our integrated business model, a regional presence of around 1,300 employees and operations in over 10 countries, we offer a proven track record of responsible and reliable returns. responsibilities the senior tax analyst will play a key role in ensuring tax compliance in colombia and supporting the broader andean region (peru, bolivia, ecuador). this role involves managing local tax obligations, supporting cross-border transactions, contributing to transfer pricing documentation, and coordinating closely with regional and global tax teams. the analyst will report directly to the andean region tax supervisor and collaborate with internal stakeholders and external advisors across jurisdictions to ensure alignment with both local regulations and the group’s international tax strategy. key responsabilities
Location: bogotá, colombia (hybrid) only resumes in english will be considered. telesign connects, protects and proactively defends companies, customers and the digital interactions between them. with powerful ai that delivers identity with speed, accuracy and global reach, we enable continuous trust. empowering companies to transact, communicate and engage with their customers free of fear, continuous trust makes the promise of the digital economy possible. the sr. operations analyst works to make sure that our customer-facing teams have the resources, process, and data they need to do their jobs effectively and efficiently as they strive to build strong external relationships, create best-in-class experiences for our points of contact, and ultimately retain our customers. in this role, you’ll work with team leaders to build out process, take on strategic projects, and manage reporting for critical team metrics. this is a great opportunity to get to build from scratch, to have a real impact on the experiences of our internal and external customers, and to learn from leaders who are passionate about their subject matter. key responsibilities act as a business partner to the global operations team with general business analysis that includes, but is not limited to, revenue analysis, quota planning, and performance optimization. partner with leadership on key strategic projects to help build a world class customer organization develop repeatable, scalable process to drive success as our teams grow and mature create dashboards and manage ongoing reporting needs leverage data a...
Time left to apply end date: october 22, 2025 (30+ days left to apply) job requisition id r-1971 position summary we are seeking a detail-oriented and experienced global payroll analyst to support and ensure accurate, timely, and compliant payroll processing across multiple countries. this role involves handling complex payroll operations, maintaining accurate records, and ensuring compliance with local regulations and company policies. the ideal candidate brings practical experience, works independently with general guidance, and has strong problem-solving and communication skills. key responsibilities process payroll transactions including calculation of gross-to-net payments (e.g., salary, overtime, bonuses, commissions, deferred compensation, etc.) ensure accurate payroll-specific data maintenance such as changes in compensation, benefits, deductions, and employment status (e.g., hires, terminations, leaves of absence). reconcile payroll records, ensuring accuracy of payments, deductions, and general ledger entries. verify and audit payroll data inputs and outputs for consistency and compliance. monitor global payroll legislation to ensure compliance across jurisdictions. serve as a point of contact for employees and managers to resolve payroll-related inquiries. maintain and manage employee records related to time off (vacation, sick leave, etc.). collaborate with hr, finance, and external vendors to support payroll processes and continuous improvement initiatives. support the union process for usa payroll weekly. qualifications bachelor’s degree in finance, accounting...
¿te apasiona la venta digital y tienes habilidades comerciales excepcionales nuestro equipo forma parte de una empresa líder en el sector financiero de motos por favor, validar si cuenta con la experiencia requerida. si no cuenta con experiencia call center, abstenerse de aplicar. ¡estamos buscando un asesor financiero call center para nuestro equipo de ventas! postula nuestra vacante y gana comisiones de 3 millones . si tienes experiencia comercial/ventas en contact center 1 año de experiencia. salario: $ básico + subsidio de transporte + comisiones de (3.000.000) + todas las prestaciones de ley horario: de lunes a viernes de 8:00 am a 6:00 pm y sábados de 9:00 am a 1:00 pm, domingos y festivos no se trabajan. lugar de trabajo: norte 167 presencial toberin 100% presencial. leer lugar de trabajo. ¡Únete a nosotros!...
Id de la solicitud: 223047 programa de referido de empleados – probable pago: $0.00 estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en scotiagbs purpose • contributes to the overall success of the pla operations unit in bogotá, colombia by ensuring that specific individual goals, plans, and initiatives are executed/delivered in support of the team's business strategies and objectives. ensures that all activities carried out comply with internal policies, procedures, and standards. • provides support to relationships with new and existing clients; the analyst will investigate and evaluate the relationship for potential financial, reputational, operational, and compliance risks, as well as activities that pose risks of money laundering or terrorist financing. • depending on the needs and assignments of global aml operations, the analyst may cover one or more of the activities described here, for canada or international banking, in areas such as enhanced due diligence unit, name screening, transaction monitoring, among others. accountabilities • conducts the review of more complex and "risk scored" alerts to either close them or escalate them for further review. when necessary, requests information from another business unit and collaborates when information is requested. • performs quality assurance (qa) reviews on the adjudication and preparation of alerts, ensuring that all relevant and supporting documentation is included in the case management system. • contributes to the overall performance of the tr...
We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. if you are approached for payment, this is likely to be fraudulent. please check to see whether the role you are interested in is posted here, on our website. about tmf group tmf group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. we provide legal, financial and employee administration through tmf group’s teams in 120 offices. key responsibilities • perform in timely and accurate manager general accounting and reporting including processing journal entries, calculation of accruals, posting and process allocations. • ensure proper reconciliation of reports and accounts. • assist with monthly closing activities and balance reconciliations. • comply with local accounting standards, policies, and procedures. • coordinate with local office, internal stakeholders, via workflow tool/email to resolve the issues. • responding to users inquiries in a timely manner; support, follow-up and escalation of identified issues. • contribute to team metrics by achieving stated productivity and accuracy goals daily. • drive many continuous process improvements and share best practices across team. • support the team in achieving performance objectives. qualifications and experience required • student at least 9 semester or university degree in accounting. • previous experience in bpo/ssc/centralized delivery model • at least 2 years of experience in accounting. • ensure proper ...
* descripción empresa: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. si estás interesado en consultar las vacantes para conectarte laboralmente con comfama, te recomendamos consultar nuestra página web www.comfama.com opción trabaja con nosotros * funciones del cargo: importante empresa del sector servicios ubicada en envigado solicita para su equipo de trabajo personal con experiencia mínima de 6 meses para desempeñar el cargo de analista de cx. formación académica: técnico/a o tecnólogo/a en gestión administrativa o estudiante de administración de empresas, mercadeo, ingeniería industrial o afín. funciones específicas: - realizar seguimiento y análisis de encuestas de satisfacción. - contactar usuarios para envío y captura de encuestas (contactibilidad). - gestionar casos y pqrs en la plataforma interna. - generar reportes de desempeño del contact center alineados a kpis. - identificar oportunidades de mejora en la experiencia del usuario. conocimientos: - excel intermedio. - manejo de plataformas de análisis de encuestas y pqrs. - atención al usuario y gestión de indicadores de experiencia de cliente. salario: $1.423.500 básico según experiencia + prestaciones sociales + bonificación por cumplimiento de métricas. horarios: lun...
Job description this is a remote position. are you an experienced and meticulous bookkeeper looking to play a pivotal role in a rapidly growing finance firm? we're a dynamic bookkeeping and finance company dedicated to providing innovative financial solutions, helping our clients make informed decisions and achieve remarkable growth. in just six months, we've grown to over 31 clients, and we're looking for a senior bookkeeper to join our expanding team! as a senior bookkeeper, you'll be instrumental in managing the financial health of our diverse client base. you'll work closely with our clients, ensuring their financial records are accurate, up-to-date, and compliant, directly contributing to their success and our firm's continued growth. what you'll do: manage end-to-end bookkeeping: oversee and perform comprehensive bookkeeping duties for multiple clients, including accounts payable, accounts receivable, general ledger, and journal entries. reconciliation expert: conduct thorough bank and credit card reconciliations to ensure accuracy and resolve discrepancies promptly. financial reporting: assist in the preparation of financial statements (profit & loss, balance sheet) and other financial reports as needed. client collaboration: act as a primary point of contact for assigned clients, building strong relationships and providing exceptional service and clear communication. tax preparation support: support the tax preparation process by organizing and verifying financial data. quickbooks mastery: utilize quickbooks extensively to manage client account...
**responsibilities**: - processes client’s requests related to system set up including signatories’ updates and documentation lodgment. - co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes. - provides response to client and internal inquiries. - prepares documentation for archiving. - applies appropriate bank’s regulations while processing the requests. - remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents. - documents operation procedure updates. - processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to). - verification and authorization of data entered in the systems. - ensures all queries are dealt with in an efficient and timely manner. - escalates urgent / risk issues through the appropriate escalation channels. - co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process. - performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing. - ensures high levels of client satisfaction through strong product, process and client knowledge. identifies and suggests process improvements. - assists in the implementation of validated process improvements. - understands procedures and controls for operational processes. supports manager with quality assurance process. un...
We would love for you to explore other opportunities within asurion. job description summary: the quality analyst is responsible for reviewing expert calls and assessing both the process and customer experience qualities of each call. the role involves analyzing interactions and data to ensure generative ai & machine learning model output quality. analysts will review calls and data to provide actionable feedback to various teams for improvement. what you will do: • essential duties and responsibilities: • conduct call/interaction monitoring evaluations on expert’s calls using current quality program guidelines. • review data and interactions to support the ongoing maintenance of ai-driven tools. • conduct thorough and accurate audits of machine and expert performance to identify trends and needed enhancements. • create appropriate documents that provide traceability for others to determine readiness, work-around processes, and modifications needed in toolsets. • communicate and document any known issues or risks and escalate to leadership as appropriate. • present results in a clear, concise, and compelling manner. • maintain a customer-focused mindset to ensure our work meets the needs of our experts, external customers, and the business. • conduct an audit of the auditor evaluation, which rates the initial auditor’s adherence to the quality program standards. • evaluate a minimum number of interactions daily, based on set standards for interaction type. • research escalated customer complaints and provide readouts to operations or client serv...
Company description we are one sutherland — a global team dedicated to creating innovative solutions. we value diversity in thought, experience, and background, and promote an inclusive work environment. sutherland is an equal opportunity employer co...
Fraud analyst i why join tipalti? tipalti is one of the world’s fastest-growing fintech companies. we free finance professionals to lead by modernizing the entire payables operation. we are a well-funded, late-stage start-up backed by high-profile in...
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