Join to apply for the bilingual health care professional role at conduent business solutions france 2 weeks ago be among the first 25 applicants join to apply for the bilingual health care professional role at conduent business solutions france get ai-powered advice on this job and more exclusive features. through our dedicated associates, conduent delivers mission-critical services and solutions on behalf of fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. you have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. ¿qué harás en este rol? brindar atención excepcional en una línea medica al 100% de los registros (llamadas, chats, redes sociales, videoconferencias, etc.), garantizando la satisfacción del cliente. gestionar requerimientos, proporcionando soluciones e información siguiendo los protocolos de campaña. registrar y reportar información de clientes en tiempo real, de acuerdo con las pautas y sistemas establecidos. lo que ofrecemos salario competitivo: ¡$4,200.000 millones de pesos! contrato a término indefinido: estabilidad garantizada. trabajo 100% remoto: ¡trabaja desde cualquier lugar! horario de oficina: lunes a viernes, para un balance ideal entre tu vida laboral y personal. incremento salarial por aniversario. bono por cumplimiento de metas de hasta el 15% del salario mensual. acceso gratuito a nuestra plataforma e-learning. descuentos en escuelas de idiomas para pe...
Through our dedicated associates, conduent delivers mission-critical services and solutions on behalf of fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. you have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. ¿qué harás en este rol? brindar atención excepcional en una línea medica al 100% de los registros (llamadas, chats, redes sociales, videoconferencias, etc.), garantizando la satisfacción del cliente . gestionar requerimientos, proporcionando soluciones e información siguiendo los protocolos de campaña. registrar y reportar información de clientes en tiempo real, de acuerdo con las pautas y sistemas establecidos. lo que ofrecemos: salario competitivo : ¡$4,200.000 millones de pesos! contrato a término indefinido : estabilidad garantizada. trabajo 100% remoto : ¡trabaja desde cualquier lugar! horario de oficina: lunes a viernes, para un balance ideal entre tu vida laboral y personal. incremento salarial por aniversario. bono por cumplimiento de metas de hasta el 15% del salario mensual. acceso gratuito a nuestra plataforma e-learning . descuentos en escuelas de idiomas para perfeccionar tus habilidades. día libre por tu cumpleaños : ¡porque mereces celebrarlo! requisitos: estudios y experiencia relacionados con salud o áreas afines . nivel de inglés avanzado. pasión por el servicio al cliente y excelente comunicación....
Through our dedicated associates, conduent delivers mission-critical services and solutions on behalf of fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - you have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **sc- 1min - typing test: >=35** **sc-basic customer service skills >=63%** **job track description**: - performs business support or technical work, using data organizing and coordination skills. - performs tasks based on established procedures. - in some areas, requires vocational training, certifications, licensures, or equivalent experience. **general profile** - expands skills within an analytical or operational process. - maintains appropriate licenses, training, and certifications. - applies experience and skills to complete assigned work. - works within established procedures and practices. - works with a moderate degree of supervision. **functional knowledge** - has developed skillset in a range of processes, procedures, and systems. **business expertise** - supports the achievement of company goals by integrating teams for the best outcome. **impact** - impacts a team through quality of services and information provided. - follows standardized procedures and practices and receives moderate supervision and guidance. **leadership** - has no supervisory responsibilities. - manages own workload. **problem solving** - ability to problem solve, self-gui...
Through our dedicated associates, conduent delivers mission-critical services and solutions on behalf of fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - you have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **job track description**: - performs business support or technical work, using data organizing and coordination skills. - performs tasks based on established procedures. - in some areas, requires vocational training, certifications, licensures, or equivalent experience. **general profile** - ability to perform in an analytical and operational process. - entry-level position with limited requirements for licenses, training, and certifications. - applies experience and skills to complete assigned work. - works within established procedures and practices. - works with a close degree of supervision. **functional knowledge** - has basic skillset in a range of processes, procedures, and systems. **business expertise** - supports in the achievement of company goals by understanding how teams integrate for the best outcome. - impacts a team through quality of the services and information provided. - follows standardized procedures and practices and receives close supervision and guidance. - for consistency, methods and tasks are described in detail. **leadership** - has no supervisory responsibilities. **problem solving** - ability to problem solve, self-guided. - eval...
**sobre conduent**: through our dedicated associates, conduent delivers mission-critical services and solutions on behalf of fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. you have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **descripción del trabajo**: key duties & responsibilities: - ascertains the nature of the comment/interaction and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution. - identifies customer needs by referring to past transactions/case notes, analyzing case by case as needed. - executes routine inbound and outbound call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision, in order to meet slas. - provides customer with appropriate customized information requested - derives all necessary information from customer to update crm - escalates issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers - responsible for the end-to-end resolution of the customer issue which might include the inbound transaction, follow-up calls and final closure statement - monitor various social media platforms and interact with consumers. - collaborate to create canned, or frequently used responses. - provide real-time...
Through our dedicated associates, conduent delivers mission-critical services and solutions on behalf of fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - you have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **job track description**: - performs tasks based on established procedures. - uses data organizing and coordination skills to perform business support or technical work. - requires vocational training, certifications, licensures, or equivalent experience. **general profile** - has advanced, specialized expertise within a range of analytical or operational processes. - completes assignments and facilitates the work of others. - may coordinate assignments beyond work area. - proposes improvements to processes and methods. - acts as a lead, coordinating the work of others, but is not a supervisor. - works autonomously within established procedures. **functional knowledge** - has developed skills in a range of processes, procedures, and systems. - acts as a technical expert in some areas. **business expertise** - understanding of how teams integrate and work best together to support the achievement of company goals. **impact** - impacts own team through the quality of the services or information provided. - suggests improvements to work procedures and practices to improve efficiency. **leadership** - serves as a team lead. - may allocate work to team members. **p...
Through our dedicated associates, conduent delivers mission-critical services and solutions on behalf of fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - you have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **job track description**: - requires formal education and relevant expertise in a professional, sales, or technical area. - performs technical-based activities. - contributes to and manages projects. - uses deductive reasoning to solve problems and make recommendations. - interfaces with and influences key stakeholders. - leverages previous knowledge and expertise to achieve results. - ability to complete work self-guided. - college or university degree required. **general profile** - requires knowledge and experience in own field. - will acquire higher-level knowledge and skills. - develops an understanding of the company, processes, and customers. - uses existing procedures to solve routine or standard problems. - receives moderate guidance and direction from others. **functional knowledge** - requires expanded conceptual understanding of theories, practices, and procedures. **business expertise** - uses an understanding of key business drivers to accomplish work. **impact** - impacts own team through the quality of the services or information provided. - follows standardized procedures and practices to achieve objectives and meet deadlines. **leadership** ...
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