We’re looking for a strategic customer success manager to join our growing latam team and help our clients succeed with a technically advanced product in a high-stakes industry. this is a high-impact, individual contributor role focused on strategic account management in a highly technical and evolving space, with possibilities for evolution with more strategic responsibilities. as a csm for latam at cleafy, you will work directly with some of the region’s top financial institutions to drive product adoption, shape fraud prevention strategies, and ensure long-term client satisfaction. we are looking for someone who thrives on complexity, is comfortable engaging with technical environments, and understands how to turn insights into customer value. this role requires both strategic thinking and hands-on initiative—you will be at the forefront of client relationships, acting as the key point of contact for strategic guidance and technical understanding. success in this role means taking full ownership of your portfolio: from onboarding and value realization to supporting renewals and expansions in close partnership with sales. you will also play a key part in strengthening our internal processes and ensuring the latam customer experience is both scalable and best-in-class. if you’re motivated by impact, eager to dive into technical topics, and excited about shaping the future of digital fraud prevention in latam, we’d love to meet you. your key responsibilities - customer lifecycle management - own end-to-end customer onboarding, driving adoption, maturity, value ...
We’re looking for a strategic customer success manager to join our growing latam team and help our clients succeed with a technically advanced product in a high-stakes industry.this is a high-impact, individual contributor role focused on strategic account management in a highly technical and evolving space, with possibilities for evolution with more strategic responsibilities. as a csm for latam at cleafy, you will work directly with some of the region’s top financial institutions to drive product adoption, shape fraud prevention strategies, and ensure long-term client satisfaction.we are looking for someone who thrives on complexity, is comfortable engaging with technical environments, and understands how to turn insights into customer value. this role requires both strategic thinking and hands-on initiative—you will be at the forefront of client relationships, acting as the key point of contact for strategic guidance and technical understanding.success in this role means taking full ownership of your portfolio: from onboarding and value realization to supporting renewals and expansions in close partnership with sales. you will also play a key part in strengthening our internal processes and ensuring the latam customer experience is both scalable and best-in-class.if you’re motivated by impact, eager to dive into technical topics, and excited about shaping the future of digital fraud prevention in latam, we’d love to meet you.your key responsibilitiescustomer lifecycle managementown end-to-end customer onboarding, driving adoption, maturity, value realization, and retenti...
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